Wolf Island Diver
Well-Known Member
- Thread starter
- #1
Today my CarPlay died. At least I think it did. I’m curious if anyone’s seen this issue. It’s been working fine. I stopped to get gas and when I started the truck back up, it wouldn’t work.
I have a wireless Carplay2Air dongle that’s worked more or less flawlessly for 2 years. When upon starting, it didn’t come up, of course I assumed that it was dead. So I tried unplugging it, restarting the truck, letting the system reboot, etc. Assuming it truly had died, I went directly into the Uconnect via usb with my iPhone 14 Pro Max pos. No dice. I tried multiple cables, multiple ports. Nothing. Both devices, the phone itself and the dongle appear as CarPlay devices to the Uconnect so essentially it’s not recognizing USB CarPlay devices at all. Because the dongle isn’t tied to iOS versions and it doesn’t work, I don’t think this is an iOS 17 issue. Also the updated CarPlay has worked really well until today and it looks a lot better than before.
I tried doing a factory reset on the radio. Interestingly enough, this doesn’t actually do anything at all. When you click the final “OK” on the reset it either closes the screen or nothing. It’s hard to explain, but it’s as if the modal closes without the reset starting. Like the button is unresponsive. It does sometimes pop up a modal indicating the radio was reset. But it’s not. Nothing has changed.
I’ve also noticed that the off road pages mostly don’t load lately and just crash or the menu button for them disappears. This has happened a few times lately. I’ve always had issues with the menu button placement resetting for Uconnect and other UI bugs over the last 2 years.
The projection manager in Uconnect also doesn’t seem to work right. I can actually see my phone appear in its menu and it goes from greyed out to active when I plug in my phone as if it does recognize the CarPlay device but CarPlay doesn’t work and the menu entry for the phone in projection managdoesn’t seem to work.
I unplugged the phone and tried using the built in navigation. Interestingly when trying to start my route I get another modal popup that asks me if I want to cancel my current CarPlay navigation despite nothing being connected.
All of this happened while really needing my navigation with traffic updates due to the delightful combo of Friday Hampton Roads rush hour traffic crossing bridge tunnels during a tropical storm.
So I took it to the dealership explained everything and one of their managers was able to reproduce the inability to factory reset the unit. I’m taking it back on Wednesday as my B-to-B warranty is about 1500 miles from expiration. They told me that UConnect isn’t really even Stellantis. The dealerships have to deal with the vender directly. They’ll likely just replace the head unit although it will most likely be a refurbished one. They recommended I do it since the warranty is almost up and then the $1500 or whatever it is to replace the junk is on me.
Anyone else have CarPlay just seem to go away like this?
I have a wireless Carplay2Air dongle that’s worked more or less flawlessly for 2 years. When upon starting, it didn’t come up, of course I assumed that it was dead. So I tried unplugging it, restarting the truck, letting the system reboot, etc. Assuming it truly had died, I went directly into the Uconnect via usb with my iPhone 14 Pro Max pos. No dice. I tried multiple cables, multiple ports. Nothing. Both devices, the phone itself and the dongle appear as CarPlay devices to the Uconnect so essentially it’s not recognizing USB CarPlay devices at all. Because the dongle isn’t tied to iOS versions and it doesn’t work, I don’t think this is an iOS 17 issue. Also the updated CarPlay has worked really well until today and it looks a lot better than before.
I tried doing a factory reset on the radio. Interestingly enough, this doesn’t actually do anything at all. When you click the final “OK” on the reset it either closes the screen or nothing. It’s hard to explain, but it’s as if the modal closes without the reset starting. Like the button is unresponsive. It does sometimes pop up a modal indicating the radio was reset. But it’s not. Nothing has changed.
I’ve also noticed that the off road pages mostly don’t load lately and just crash or the menu button for them disappears. This has happened a few times lately. I’ve always had issues with the menu button placement resetting for Uconnect and other UI bugs over the last 2 years.
The projection manager in Uconnect also doesn’t seem to work right. I can actually see my phone appear in its menu and it goes from greyed out to active when I plug in my phone as if it does recognize the CarPlay device but CarPlay doesn’t work and the menu entry for the phone in projection managdoesn’t seem to work.
I unplugged the phone and tried using the built in navigation. Interestingly when trying to start my route I get another modal popup that asks me if I want to cancel my current CarPlay navigation despite nothing being connected.
All of this happened while really needing my navigation with traffic updates due to the delightful combo of Friday Hampton Roads rush hour traffic crossing bridge tunnels during a tropical storm.
So I took it to the dealership explained everything and one of their managers was able to reproduce the inability to factory reset the unit. I’m taking it back on Wednesday as my B-to-B warranty is about 1500 miles from expiration. They told me that UConnect isn’t really even Stellantis. The dealerships have to deal with the vender directly. They’ll likely just replace the head unit although it will most likely be a refurbished one. They recommended I do it since the warranty is almost up and then the $1500 or whatever it is to replace the junk is on me.
Anyone else have CarPlay just seem to go away like this?
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