quantumleap39
Active Member
- First Name
- Charles
- Joined
- Sep 18, 2021
- Threads
- 4
- Messages
- 31
- Reaction score
- 51
- Location
- Ashburnham MA
- Vehicle(s)
- H3 hummer, 1987 firebird, 1929 Mercedes
- Thread starter
- #16
I just got off the phone with the dealers manager, new sales guy took the order, he confirmed verbally over the phone what I wanted, read off the list but neglected to send out the order confirmation sheet to me according to the manager. They did send me an email with my VIN though a few days after I placed the order as in Literally, "hey, we got your VIN for your new gladiator and its .........". Manager apologized and said they would not charge for those items and would hold to the price we both agreed on. they just sent the confirmation over to me and it does indeed show the cover and rims added in, also shows the grab handles missing that I had wanted. I was told that the young gun sales guy said it would look better with the polished rims and cover and didnt think the grab handles added any value. the manager again apologized for his guy's assumptions and would take care of it. I explained to him my wife who has bad arthritis in both knees NEEDS those handles. again,, more apologies and was told he will correct the situation at no cost to me
Sponsored