Expedited Order

[JeepDreams]

Been following several threads on our orders - and have heard about folks Expediting their orders after 30+ days in D status (for example). Or opening a case inquiry..

Does it work? Do you see any acceleration in your order process? Do you get more loving? Or is just ego pandering empty fluffernutter?

I'm 30 days in D. I understand 6-12 weeks. But why do they have a system in place that is supposed to provide information and support when it doesn't? If my order was the only one stalled, I'd be grumpy but resigned to whatever perfect storm delay had derailed my JT. But there are MANY of us experiencing the same delays and rote communication when we check on our builds.

What is the value in opening a case/claim/expediting? Please inform me here.

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[ralphtt]

45 days in D status here.

Certainly trying my patience . . .

 

[Whitepanther]

I've been in JB for 22 days and yesterday they "escalated the case to a higher department" and gave me a case number. We'll see if that helps at all...

 

[JeepDreams]

Dang, @ralphtt ... how are you holding up?

Will you please let me/us know if you seen an action on your escalated case @Whitepanther ?

 

[Troybilt]

They expedited my build whil I was in JB hell. It did not do shit to help. Now I’m in KZ jail. I don’t believe I will ever get this truck.

 

[JeepDreams]

@Troybilt - So "expedited" is empty fluffernutter, huh?

 

[bgenlvtex]

There seems to be a number of reasons that orders are being pushed:
Bumpers
Trail Cams
Painted roof

Looks to me like if they accepted the order with either of the first two, they just aren't going to build it until they have the parts which in the case of bumpers looks like it may be December. Not sure what expediting can be done, if they don't have parts they don't have parts?

If the third one, I don't think I would want an expedited paint problem, but that's just me.

I ordered in May and the bumpers and trail cams were "restricted", I ordered a black top and fenders.

I have a VIN#, dealer says it is built and awaiting final QC, then it ships. So, 3 weeks from order to built. Maybe cancel your order or cut the items that are holding it up off.

 

[beelzebot]

I've never seen them say they'll expedite anything. Escalate is the word they use and it doesn't mean anything other than we'll have someone more important look at your order to try to find out why it's not moving. Zero guarantee than anything will come from that.

 

[kayakmike]

Been stuck in C hell for over 60 days. What I wouldn’t give to be stuck in D or JB or KZ right now.

 

[DanOnTheCob]

Fluffernutter

 

[DebT]

Been following several threads on our orders - and have heard about folks Expediting their orders after 30+ days in D status (for example). Or opening a case inquiry..

Does it work? Do you see any acceleration in your order process? Do you get more loving? Or is just ego pandering empty fluffernutter?

I'm 30 days in D. I understand 6-12 weeks. But why do they have a system in place that is supposed to provide information and support when it doesn't? If my order was the only one stalled, I'd be grumpy but resigned to whatever perfect storm delay had derailed my JT. But there are MANY of us experiencing the same delays and rote communication when we check on our builds.

What is the value in opening a case/claim/expediting? Please inform me here.

I’ve been in D status 37 days although the Jeep chat says I’ve only been in 19 days. I’m almost of the mindset that I wish I didn’t know anything about “status codes”. My dealer said 12 weeks minimum to delivery, so I have a while yet to wait. This might be a case of “ignorance is bliss”. If I didn’t know I was “stuck” in D status, then I wouldn’t have any worries. Does this make sense?

 

[JeepDreams]

Makes perfect sense, @DebT . I feel the same.

 

[Rex3rd]

Fluffernutter

Sounds like a fart my 2yr old lets out lol

 

[Chadnutz]

If they really have production delays on certain components they should give those buyers the option to swap for something else. I wouldn't change my build, but others would at least have the options. I didn't order any special bumper, but I did order a painted top and fenders.

 

[Kt_gladiator]

They expedited my build whil I was in JB hell. It did not do shit to help. Now I’m in KZ jail. I don’t believe I will ever get this truck.

Lol, you'll get it. It is just we are all trying to get custom ordered trucks during a Launch phase.

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