Extreme Terrain + Teraflex = Hell

[Greg_L]

wow. i use ET alot (some for work) and have had to use their customer service twice (falcon products) and both times it was excellent and both times they made me whole. Both times it was a work vehicle, not my personal vehicle.

I hope they get this resolved for you, they have been stellar for me.

I see someone posted switch to northridge and ive had great customer service with them too.

Metalcloak
ExtremeTerrain
Northridge 4x4
4WP was bumpy, but they made me whole. Problem was my fault too and they still handled it.

Ive had good to great customer service experiences with these companies. Ive stopped using quadratec bc of their BS customer service.

I know this doesnt help your scenario, sharing for others to see only. Sucks this is being a headache.

I will say the people I've spoken to at ET have been kind and helpful. They seem to try to help me, but something is getting screwed up in their system because ET doesn't actually handle the returns. I don't have a problem with their actual customer service. It's been easy to get through to them and they listen to my bitching. The people answering phones have been great. But once it gets past them is where it's going haywire.

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[MudderNuker]

BBB complaint usually gets things fixed quite quickly.

 

[ekipster]

Unrelated to the issues you had which suck, how easy are they to install? I'm not super mechanical. I definitely couldn't do a suspension lift. so any insight would be great

 

[Greg_L]

Unrelated to the issues you had which suck, how easy are they to install? I'm not super mechanical. I definitely couldn't do a suspension lift. so any insight would be great

I'm a former ASE certified master mechanic and machinist so for me something like this is child's play. I have the tools and experience for basic stuff like a spacer lift.

For a total layman...maybe a job like this is fairly dangerous. Any time you deal with jack stands, supporting heavy parts, crawling around under the truck, and dealing with loaded coil springs you have the potential for disaster. So not knowing your experience level I'd advise you find someone with experience to help or take it to a shop.

 

[yoda13]

I had a problem earlier this year with Teraflex sending me an order with the wrong parts in the correct box. It took 2 extra tries, but they made it right and told me to keep what was already sent out.

 

[Greg_L]

I had a problem earlier this year with Teraflex sending me an order with the wrong parts in the correct box.

That's exactly what it was too. Wrong parts in the right box. The box said 2.5" kit...but what was inside was mostly correct except for the front spacers.

 

[Camaroboi13]

Ring ring
Hello, Capital One? I was double charged for an item I purchased online, can you take care of that for me? Awesome, thank you

 

[ekipster]

I'm a former ASE certified master mechanic and machinist so for me something like this is child's play. I have the tools and experience for basic stuff like a spacer lift.

For a total layman...maybe a job like this is fairly dangerous. Any time you deal with jack stands, supporting heavy parts, crawling around under the truck, and dealing with loaded coil springs you have the potential for disaster. So not knowing your experience level I'd advise you find someone with experience to help or take it to a shop.

I appreciate the advice. Definitely something I will avoid trying on my own!

 

[Wheelin98TJ]

Ring ring
Hello, Capital One? I was double charged for an item I purchased online, can you take care of that for me? Awesome, thank you

Hopefully Peggy doesn't answer.

 

[Greg_L]

Inching closer to thermonuclear war. More phone calls, more confusion, still no refund.

 

[Minty JL]

Customer service died with COVID

Not entirely, @Metalcloak has been fuckin amazing from orders, delivery and customer service. Hell, everytime I place an order and actual member of their CS team calls. I only buy suspension and steering from MC

 

[Minty JL]

Ring ring
Hello, Capital One? I was double charged for an item I purchased online, can you take care of that for me? Awesome, thank you

Yeah AMEX does no F' around and you have up to 110 days to dispute charges. In the few situations I had to use this option I had my money/credit in no more then 3 days

 

[Metalcloak]

Not entirely, @Metalcloak has been fuckin amazing from orders, delivery and customer service. Hell, everytime I place an order and actual member of their CS team calls. I only buy suspension and steering from MC

Thank you for the kudos.

@Greg_L PM sent.

 

[Minty JL]

Thank you for the kudos.

@Greg_L PM sent.

Shit most of us are guilty of it....quick to complain (due or not), but rarely follow up or provide positive feedback.

No kudos needed, just keeping doing what you do!

Cheers

 

[Greg_L]

Thank you for the kudos.

@Greg_L PM sent.

Thank you, PM responded.

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