Gladiator is broke

[dcmdon]

Mass for one.

https://www.mass.gov/guides/guide-to-new-car-lemon-law

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[Hootbro]

Mass for one.

https://www.mass.gov/guides/guide-to-new-car-lemon-law

Does not look like they would cover "airfare" or any other non vehicle related consequential damages.

The manufacturer is not required to reimburse you for any other consequential damages, including lost wages.

 

[dcmdon]

I'm not saying I'm 100% sure of this. But this language would appear to open the door for just about anything. Once you are in arbitration, it becomes one big negotiation.

"You can pursue compensation under the Lemon Law by dealing directly with the dealer or manufacturer. If your attempts to receive compensation aren’t successful, Lemon Law arbitration is available through the Office of Consumer Affairs and Business Regulation (OCABR)."

As far as the OP goes. I'd have pushed the dealer to let the car go out of state. This is a dealer policy, which means it can be changed if escalated high enough. There is no law preventing cars on dealer plates from being driven out of state.

 

[Sal's Dad]

I think getting stranded with a broken transmission at 17,000 miles would be hard to accept by most people once it happened to them. More so away from home during a holiday.
…
but I dread the day I need to rely on my dealer or FCA to fix a problem.

35 years ago, the MT on my new Dodge Caravan came grinding to a stop on Rte 95 in Connecticut, midnight, 3 friends, boats on top… odometer said 1,999, but it had been that way for weeks (and remained there for another year or two!). Van had been at the dealer to fix odometer and shift linkage, they fixed nothing and forgot to put oil in the trannie before I left.
4 years, 3 clutches, 2 trannies, top end of the motor ( overheated to cherry red on the same highway) computer, bearings, And a bunch of little problems, I finally dumped it.

Swore to never ever ever buy another Chrysler product.

‘til now..,

 

[eaglerugby04]

I think getting stranded with a broken transmission at 17,000 miles would be hard to accept by most people once it happened to them. More so away from home during a holiday.

I’ve owned Chrysler—FCA—Stellantis vehicles for 30+ years. I’ve been very lucky with their products. I think right now Jeep is putting out some of the best products it’s every made. At the same time, my trust in FCA and my local dealer are at their lowest ever. I’ve never see such money grabbing greed, incompetence and disregard for customer service all at the same time.

My JL has turned out pretty reliable, but I dread the day I need to rely on my dealer or FCA to fix a problem.

OP: I hope you get things fixed. After that, only you can decide where you stand with your Jeep. If you decide to keep it and enjoy it, it means you are as hooked like the rest of us. If you decide to ditch it and leave FCA altogether, you are in the company of many others who are sick and tired of paying through the nose for mediocre service.

Hope you get things resolved.

Thats really the issue, being stuck away from home with no rental would be terrible. It got me thinking like what if this happened to me while towing my camper. I don't have anything else that can come close to retriving that from somewhere. Most places don't have trucks that can pull 7klbs with a break controler ready to go.

 

[aldo98229]

Can we just end the debate with the following....

Jeepcares, warranties, etc. are just like your office's Human Resources department. They're there to protect the company -- not the owner/employee. Not a single person outside of my family puts any time or effort is worrying about my wellbeing....WE take care of ourselves.

Are you saying the salesman lied when he said that he cared...?!?

 

[Sanganois]

Not directly Jeep related, but more trip interruption oriented. Three buddies or mine went to N. Dakota for a duck hunt and on the wayback the Ford truck started to act up in a serious manner. One of the passengers had AAA insurance which covers your ability to continue your trip. He was able to get a rental and drive the remaining distance home while following Randy's raggy ass Ford limp home. After hearing their account, I bought AAA for my college bound daughter. P.S. I am sure that AAA probably pisses people off from time to time. Past performance is no guarantee of future results.

 

[Hootbro]

Not directly Jeep related, but more trip interruption oriented. Three buddies or mine went to N. Dakota for a duck hunt and on the wayback the Ford truck started to act up in a serious manner. One of the passengers had AAA insurance which covers your ability to continue your trip. He was able to get a rental and drive the remaining distance home while following Randy's raggy ass Ford limp home. After hearing their account, I bought AAA for my college bound daughter. P.S. I am sure that AAA probably pisses people off from time to time. Past performance is no guarantee of future results.

I have found AAA service quality will depend on where one breaks down. Closer to a metro area, the better the service as they tend to have dedicated response providers that prioritize AAA customers. In more remote areas, AAA will contract out their service to more local tow companies and response times from them will vary as will quality of service.

 

[Tim]

17k miles in, needs a new transmission. Pathetic. Jeep Cares is a nightmare. I can forgive a random defective transmission, but cannot get over the lack of concern from FCA over the impact this has had on my ability to 1. Enjoy my vehicle, 2. Enjoy my vacation (which required the use of my Jeep) 3. Get back home feom out of town 4. Get back to work.

Worst experience I've ever had. The amount of time I've spent trying to get them on the phone, then to give a /%$# is ridiculous.

No rental cars here (vacation area during the 4th), they won't arrange that anyways. They cant help w/loaners either.

I hope the 2nd tranny craps out so I can end my relationship w FCA.
The local dealership/service dept has been great. I'm not po'd about the mechanical failure, it happens. It's the service from FCA. Lazy, entitled company.

I'm in the same boat right now. Supposedly my fuel pump died at 41k miles while I was 500 miles from home on vacation. That was 10 days ago and it's sill sitting at a dealership in a land far far away. I'm just hemorrhaging cash on a rental at this point (since I am beyond the 3/36 bumper to bumper warranty) and will have to take more time off of work (that I don't really have) to retrieve my truck when it finally gets fixed. To say I'm bummed is an understatement.

 

[Blade1668]

Everybody operates on the JIT (Just In Time) model. They want the assigned parts to show up just before the assigned vehicle hits the assembly line.

No one wants warehouses and inventory, until the system hits the fatal flaw of the logistics path gets broken at every level.

You mean just not in time.

Oh the shenanigans of AAA I had triple A for more than a few years until jacked up rates and no service. All I needed was a jump start.

 

[MRich8802]

Still no vehicle. Tranny needs complete replacement. Two weeks ago, the dealer called and said it was fixed, new tranny in place, tech was out testing it and on return would set up to ship to me here in Central Florida. Next day, he says he's still waiting on bolts, trannys not installed, bolts are on backorder, no telling when they'd come in.

At least I finally located a rental car and Jeep is covering it.

Got message this morning is that the bolts should arrive today. Yeah, whatever lol.

Poorly handled. But you're right, what choice do we have? Maybe buying a 7k vehicle and just paying out of pocket as needed. Certainly less frustrating.

 

[MRich8802]

Update: still waiting on parts. Jeep is now not even calling with updates, or returning my weekly calls asking for same. They told me the necessary bolts would be overnighted and arrive on the 14th. Called on the 15th, turned out they hadn't. Now they'd be here on the 17th. Nope. Repeat...next date would be the 20th. Nope, next would be today. Looking forward to calling (the dealer, Jeep Cares doesn't answer).

And here I sit on my entitled ass feeling like I should have a Jeep in my driveway given that I paid for one, and that Stellantis is at fault here, not me.

I like the vehicle so much, but man, this is a tough experience to forget about. For any future Jeepers I meet, my advice will be buy one out of warranty, prices accordingly, that you can afford to fix as things come up.

 

[MRich8802]

It's supposedly fixed! Jeep Cares said it would be shipped to me yesterday! It wasn't and my case manager is MIA, don't know when they'll ship it or let me know when it's (really) coming.

I wish I wasn't so entitled, sure would be less annoying.

 

[Dryfly24]

It's supposedly fixed! Jeep Cares said it would be shipped to me yesterday! It wasn't and my case manager is MIA, don't know when they'll ship it or let me know when it's (really) coming.

I wish I wasn't so entitled, sure would be less annoying.

Man that is rough and disturbing. I sure hope things turn around and they do right by you. It’s stories like this that keep me up at night hoping nothing goes wrong with mine. We spent a lot of money on these things. Things can go wrong with any vehicle but one should be able to expect better treatment if they do.

Wishing you all the best for a good outcome.

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