If you think we Gladiator owners have it bad... see service procedure for Bronco leaking reservoir rear shocks

[Deleted member 57233]

Have you worked in a production shop?
I have to ask, because it seems you aren't taking into account how easily things can go wrong.
You believe it's a simple task and only takes parts A and B, and you get it apart to find it needs more.
You take care of an electrical issue only to find further damage.
You have a customer with a misfire and end up finding it's not anything in the book and instead of 2 hours it's 3. What do you do - stop at 2 hours and say sorry, I have to take care of another customer and not finish?
You tell a customer you can do the axle seal in an hour, only to find that a bearing has gone and taken out the axle - then what.
I've seen many cases where a 2 hour job turns into 4 or 5..
What about a transmission leak - oh, it's the pan. No, it's not - it's the transmission housing itself. (yes, that's happened to a lot of folks)
Not every warranty job, or any, for that matter, follows exactly how you believe it's going to go.
Last pinion seal job I did turned into a whole lot more work once into it.

Yes. I spent over 20 years in service and repair before I switched careers to manufacturing automation. In all your scenarios, you call the customer and tell them it will take longer before pivoting to the other scheduled slots for the day. Every day should have extra time scheduled for these things that go wrong. Scheduling is not rocket science, even when accounting for the unexpected.

If you are running into so many scenarios where you underestimate repair time that it pushes your schedule out two weeks, then that's just incompetence. And I'm not even talking about repair time, I'm talking about Jeep scheduling an appointment, then letting it sit for two weeks before even looking at it to see what the problem is. That's just unacceptable for any industry.

Sponsored

 

[ShadowsPapa]

, I'm talking about Jeep scheduling an appointment, then letting it sit for two weeks before even looking at it to see what the problem is. That's just unacceptable for any industry.

With that there can be no disagreement.

I did have to ask, though, because we ran into times when that 2 hour tune-up turned into hours, or in the case of a transmission (Jeep) it was pan gasket - but it wasn't and in the end, it was the transmission and there it was tied up in the shop for a week instead of a couple of hours.

But this bit about appointments where it sits so long before they even look at it? Naw, we're on the same page.

You speak from experience - so many just don't get it.

 

[Deleted member 57233]

With that there can be no disagreement.

I did have to ask, though, because we ran into times when that 2 hour tune-up turned into hours, or in the case of a transmission (Jeep) it was pan gasket - but it wasn't and in the end, it was the transmission and there it was tied up in the shop for a week instead of a couple of hours.

But this bit about appointments where it sits so long before they even look at it? Naw, we're on the same page.

You speak from experience - so many just don't get it.

And the parts issue doesn't seem to be a problem elsewhere (outside of global supply issues). They cover overnight shipping to get it turned around quick. I had an electrical gremlin in my VW and VW actually flew an electrical guy out from HQ to help sort it out. For a $30k car. No chance in hell Jeep would do something like that. They would just tell you they fixed it and send it back out knowing you probably won't want to deal with the hassle of bringing it back.

 

[Bucephalus]

I’m sorry. What the actual domesticated cinnamon toast fuck? What absolute waste of oxygen that somehow passes as a human being, signed off on this ?! That’s some shit I’d expect a crackhead to cook up trail side, not a multi billion dollar auto manufacturer. Hundreds if not thousands of year of great minds of ingenuity, bloody conflicts, and the indomitable human will; to engineer new and better ways to attach things to other things. And the best the fuckers could come up with, is a glue that sucks at being glue. A poor man’s gasket? Cork’s hope in hell? The pipe dope of the automotive industry? What absolute buffoons.

You're a poet and didn't know it....oh!

 

[ShadowsPapa]

They cover overnight shipping to get it turned around quick. I had an electrical gremlin in my VW and VW actually flew an electrical guy out from HQ to help sort it out. For a $30k car. No chance in hell Jeep would do something like that.

Part of me wonders if they (Jeep) aren't stuck in the American way of thinking on customer service while some other companies are so deeply rooted in German or Asian ways of doing things, it's just second nature to them.

 

[Hootbro]

I’m sorry. What the actual domesticated cinnamon toast fuck? What absolute waste of oxygen that somehow passes as a human being, signed off on this ?! ......................

Probably the same guy that signed off on my wife's Bronco Sport recall for cracked fuel injectors causing a fire with a software fix to supposedly detect a leaking injector and drilling a hole in the head and attaching a drain tube. That does not seem to work well and now we have a recall on a recall finally replacing the injectors with redesign units but no immediate ETA when that will happen. Ford is a shit show like everybody else.

 

[PuddleJumper]

Probably the same guy that signed off on my wife's Bronco Sport recall for cracked fuel injectors causing a fire with a software fix to supposedly detect a leaking injector and drilling a hole in the head and attaching a drain tube. That does not seem to work well and now we have a recall on a recall finally replacing the injectors with redesign units but no immediate ETA when that will happen. Ford is a shit show like everybody else.

Sounds about right these days

 

[Blade1668]

One of my friends has close to that service from his choice Ford dealership.... but when you have 4 F250 King Ranch and F350 "custom ordered" Super Duty diesel trucks that average 4-5 full services a year that changes things. Oh that service depth. has the gag blinker fluids and few others on the counter. Great crew to deal with, he drops one off picks up one though, I dropped off one of them twice in 2 months due to miles for service. To many bells and whistles for me though, I damn sure don't want to think about that f###ing DEF B.S. ether. One I known of was over a $20k problem.
A friend of mine in GA. the dealership calls them to schedule a pickup for services on his wife's car, the car notifies the dealership when it needs services, yes one of them OH S### priced Cadillac's. They roll up with a loaner on rollback swap and return it.
At times it's something being part of "the entourage" it can make you WTF did I not do right at times. Then again why some people decide to fade out too.

Sponsored