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I'll tell you a story. Give your opinion

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I have had my hand smacked on another forum for using dealer names and address so this has been edited. Now read this and give me your honest opinion as to what to do or if you have had something similar happen to you...

We bought a preowned 2021 Jeep Mohave Gladiator with just over 50,000 miles. We have owned older jeeps CJ-7 and the older TJ. Recently were notified that a recall was sent out for the clutch in this model because it over heated and could cause fires due to clutch heating excessively. We took it to our local dealer in Richmond Va. and had recall done April 21, 2025. We went on vacation to get married in Corolla, NC May 10, 2025, and had never taken this jeep off road prior to this day. On May 12, 2025 we were on the beach loving life. I shifted into 4 low to try out the rear locker (New toy have to see what it does) for literally a minute - not in deep sand - when the jeep started showing "Clutch is hot push clutch fully in, Fully release clutch and reduce shifting" message. We immediately stopped driving and pulled to a safe place where we turned the jeep off. After giving it 10-15 minutes to cool down we proceeded to leave the beach with a "service transmission" message showing and now we are in limp mode. We took it to a local dealer in Kitty Hawk, NC where we were told that the clutch needed to be replaced (Having always had Jeeps with a clutch you can smell one that is burnt ummm NO SMELL) even though the new recalled clutch was install 3 weeks ago warranty work would not be honored because the diagnosis showed the code was given 3 times and therefore the warranty would not be honored, by the repair advisor and the manager . Upon calling the dealer that did the recall replacement , I was told by the service manager to call Jeep customer service. I called Jeep customer service to be told that the warranty would cover the issue but was told again by local dealer in Kitty Hawk , the repair would cost $2800 to repair and would take at least a week to get parts in. We came to NC to get married and take a very needed vacation. This literally devasted our vacation plans, since we now had to rent a vehicle and get this jeep towed to the Midlothian Jeep dealer where the work was done. The local Kitty Hawk dealer was happy to rent us a jeep for $199 a day to use while we were in NC. While we were at the dealership another customer was there with his Mohave MT had the clutch recall done as soon as he pulled out of the dealer his "service transmission".
Now we ended up having the jeep towed back. They found a Fuse Array blown and had to replace it before they could even get it into the shop. That being done they call and said they found NO ISSUE with the transmission drove it for 25 miles to see what if anything came in on the display.
So we went from you need a new clutch at the 1st dealer to a blown fuse array at the 2nd. 2800$ for a clutch and a 200$ Fuse Array replacement at the second dealer (My local dealer)

So here is my questions to you folks
Anybody else had any issues with a MT in the sand?
Clutch issues like this after the recall replacement?
Should I sell this and tell Jeep to pound sand?
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Figmo

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I have no help for the MT problem as I drive an auto but couple things stuck out to me in your story...

Why would anybody but the dealer's nephew on another forum be offended by naming names? I can tell you this forum, you could DOX his whole family and nobody would care.

Also, I've never heard of the "three CILs and yer out" rule regarding warranty. I guess a lot would depend on the time stamps. 3 times in a day? Sorry dealer dude, that's called warranty work. 3 times over 3 months? Well...maybe that's debatable. At best.
 

Metalhead

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No manufacturer wants to pay for warranty work. Thats part of the problem and makes dealers make up excuses not to honor warranties. Flat rate mechanics get paid less time for warranty work. I would not give up on the jeep. If you keep having clutch problems, go with aftermarket parts and get the job done at a trusted mechanic. It will cost you but at least the parts should be better because obviously Jeep is using a bad run of parts.
 

Stan H

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There is another guy on here who experienced similar things . Think He got it resolved . Do a forum search .
preowned 2021 Jeep Mohave
I would also check to see why yours is a a Mohave and not a Mojave. Cheers.
 

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OP
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I have no help for the MT problem as I drive an auto but couple things stuck out to me in your story...

Why would anybody but the dealer's nephew on another forum be offended by naming names? I can tell you this forum, you could DOX his whole family and nobody would care.
They flagged it because it violated their advertising deal. I called out the dealer by name and address. But all good. If anybody does a little looking they will find the dealer in Kitty Hawk, NC .
 

Stan H

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They flagged it because it violated their advertising deal. I called out the dealer by name and address. But all good. If anybody does a little looking they will find the dealer in Kitty Hawk, NC .
Sounds like a place that really doesn't want to fix anything . Could be their mechanics really dont have the skill required to do the job
 

OldButStillJeeping

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Fat fingers typing LOL
Hooked on phonics. I have wanted to change the J to an H on my JTM. But it's not that important to me.

OP, I think that you are getting ripped off.

Warranty work is warranty work. Dealer doesn't matter.

This isn't the 1980s.
 

MoxiesDad

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I have an auto but recall plenty of stories on here about the clutch problems. You'll need to search, but I believe the dealer has no fix for the weak clutch issue. Believe all they do is a software update that really doesn't fix anything. Best fix is for you to install an aftermarket clutch that is suitable for the job.
 

Stan H

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Centerforce makes a great clutch . The End .
 

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Gvsukids

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They found a Fuse Array blown and had to replace it before they could even get it into the shop.
Interesting that a used Jeep would go with that long before having a fuse array just below. Many people from the factory have had loose fuses.
My dealership has never shied away from him to do warranty work for me whether it be under the Mopar warranty or CNA warranty.
 

Stan H

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Made me think did this used JT have a winch previously installed or other lighting options? I have never heard of this particular problem before in a JT.
 
OP
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Made me think did this used JT have a winch previously installed or other lighting options? I have never heard of this particular problem before in a JT.
None that I am aware of. Everything appears to have been stock.
 

Mad Mac

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Oh. You wanted an opinion
about the dealer service.

I got off track
when you said you got married.
Congratulations, Birdman.

Men of a certain age may recall
Screaming Sam Kinison on Marriage
You single young men out there
may benefit from this video.

But what do I know.
I've only been married to one woman
for 56 years.
 

Hootbro

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Since you are asking for opinions, a lot of extraneous info that did not need to be in that first post.
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