Android auto and not mine. My dash connection constantly disconnects during certain driving sessions, other days excellent. I tried 2 different phones and the same so it's either the android auto app or this oem 7". It's a crapshoot.
I have been having an issue with car play freezing on my 8.4 U-Connect after anywhere from 1-5 minutes of hooking it up. I’m using the Apple cord in the center console input inside the armrest. This worked fine for the first year plus I’ve owned it. Usually it links up right away when plugging the cord into my phone but when it goes out, it just freezes up whether you’re on a phone call or listening to music, podcast, Apple (or google) maps. It freezes up every time I try to use it through input 2 inside the console. Then after about 30-45 seconds frozen I get a screen “go to pairing to add or connect a phone “. If you unplug the phone and plug back in you can get it to work only to freeze again. Car play works fine through the dash input.
An update on my dealer visit...tech said he tried another cable and could not duplicate. Of course they spent no more than 2 minutes on this and called it good. Spoke to the Service Manager after my visit as 3 of the 4 items were treated this way. He said it is often software, so I asked why they did not wee whether they software was updated. He told me to bring it back again...they are useless on this known issue.
Thank you for this. I purchased the Anker cable and works perfectly now. Excellent advice for a small 15.00 investment. Solid cable.
I tried the adapter and the cable in the linked forum and still have issues. Did you purchase the cable and an adapter or just the Anker cable for the iPhone? I will try that next, what length cable is it as that seems to be an issue also.
I purchased the USB to android cable only. Plug into Jeep dash and works perfectly, even sounds better. The whole time it was the garbage white cable I had which I think was an iphone cable. Here is the link I used Amazon.com: Anker Powerline II USB-C to USB 3.1 Gen2 Cable (3ft), USB-IF Certified for Samsung Galaxy Note 8, S8, S8+, S9, S10, iPad Pro 2018, MacBook, Sony XZ, LG V20 G5 G6, HTC 10, Xiaomi 5 and More : Electronics
You are plugging into the dash, correct? My apple cable works perfectly on the dash, it is only when I try to use the USB in the console that I am having issues.
Yes in the dash but as my symptoms were exactly the same as yours, Its probably the same issue Well worth the 17 bucks, 100% better than the i phone cable even for charging. Check out the reviews, almost all had apple car play or andriod auto issues.
YEs, but I tried the new cable and adapter for the center console and it still doesn't work in the center console. It works perfectly in the dash, I just didn't want the cables hanging out of the dash if I could help it.I would bet it's your cable.
Iphone cables actually wear out... I have had 3 O.E. apple cables wear out.
Look at the cable for this.
Then go google black pin line iphone cable.
UPDATE my dealer had a star case and performed each of the steps to try and resolve the issue. None of the steps fixed it. The dealer first replaced the USB port in the console which did not work. They then replaced the media hub. Still not working. We have the problem with multiple phones both Apple and android. Jeep has refused to replace the radio as they say they’re not sure that would fix it. I opened a case with Jeep at my dealer’s suggestion and they have been less than helpful. The initial contact person is usually (not always) courteous and try to help. Case manager is NO help and rude. Zero updates from them since opening a case on 4/24. I have asked to be contacted by a supervisor as my case manager will not return calls (his voicemail has been full for a week now) on 5/1 and I’m still waiting. I just called Jeep again and was told they closed the star case as the dealer did not respond after five messages. Dealer says Chrysler does not respond. Dealer states they are out of ideas. So much for warranty and Jeep cares. Seems like it’s not so much to ask to get a call back within two weeks time. Who to trust , Jeep or dealer? Truck was in service 3/23 & 3/24, 4/10-4/14 and again 4/20-5/08. Dealer had me take it home awaiting word from Chrysler. Still waiting.
I have tried 3 different cables (including the original Apple cable), on both front and center console USB ports, and tried 2 different phones. I STILL have the problem of intermittently disconnecting.I would bet it's your cable.
Iphone cables actually wear out... I have had 3 O.E. apple cables wear out.
Look at the cable for this.
Then go google black pin line iphone cable.
