StingGrayJT24
Well-Known Member
Very similar experience. It was terrible. I received a broken winch and spent hours on the phone and over email trying to get it replaced. Every time I contacted them they blamed Rugged Ridge. This easily went on for 2-3 months. Finally I called RR and got in touch with someone in about 30 seconds. Explained what happened, no questions asked, they sent me a replacement winch. They apologized and said was really something Morris should have taken care of. He said I was one of many horror stories he has heard and simply replacing it immediately was the right thing to do. I will absolutely purchase from RR directly next time. I should have added them to the good list I buy from. Morris never did follow up like they said.Man, I hate to say but I had a bad experience with Morris and I am in the same boat. Got what I needed (damaged, but not unusable) and when I contacted them to help make it right, nothing. Finally after hours on hold got in touch with a manager and "assured me" she'd take care of it. Sent my info....nothing. Tried to follow up.....nothing. I'll pay for great customer service, and would rather do so knowing the cheaper option would have that kind of experience. Shit happens. Cannot be avoided. I just want someone to help me when I need it.
My other story with them is I ordered a bumper and changed my mind. You have to call them to cancel their order. Hours later, they answer. I explained I ordered this bumper the day before and wanted to change it to a different model. Ok, no problem. They said the bumper I ordered won’t shipped for another week (even though they advertised the bumper in stock with next day shipping) so there’s plenty of time to cancel and order the one I wanted. About a week later, the one I wanted arrived and then the following week the original one I ordered arrived. I’m like WTH, so I call them and they tried to charge me $80 for shipping to return it. I had to fight for them to pay for it. It wasn’t my fault. Morris is a joke.
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