JEEP Care Website.

[Minty JL]

Minty, thanks, for the heads up. I just presumed that since the jeep app had access to other info on my vehicle it would sync my DIY maintenance with my shop visits. Looks l need to find another app to log my maint that will allow me to input receipts, and inspections etc.

Funny thing is the maintenance history for my vehicle reported the date the truck was recieved at the dealership, the date they applied the window tint, and a few other items.
So, somehow the vehicle was sync'
d to some official database. 2 days after my purchase I downloaded the app registered set up my VIN and saw the data. So the techs at the dealership updated a database somewhere associated to the VIN.
Disappointed.

Yeah it's clearly no bi-ditectional data flow. Like you my dealer/warranty work show up in the app, but the information in the app doesn't not show up on the dealer side. Could this be because of the app/site outage......maybe.

Hopefully @JeepCares can shed some light on this

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[JeepCares]

Hi everyone,

Just providing you with an update that your service records on our app/website should be up and running again. Please send us a private message with any further questions. Thanks!

Blair
Jeep Cares

 

[OVERLORD]

Hi everyone,

Just providing you with an update that your service records on our app/website should be up and running again. Please send us a private message with any further questions. Thanks!

Blair
Jeep Cares

Thak you folks for your diligence and support!

 

[OVERLORD]

Jeep Cares was good to their word.

Was able to update the last servicing.

Thanks folks!

 

[Minty JL]

Hi everyone,

Just providing you with an update that your service records on our app/website should be up and running again. Please send us a private message with any further questions. Thanks!

Blair
Jeep Cares

Checked again with my dealership and service manager on the issues with what the app or website reflects vs. the dealers data base.....there is NOT bi-directional communication. The only thing for my VIN that reflected in their system was the initial dealer preparation (upon delivery) and the warranty work the had been completed.

Clearly the system is flawed from inception to delivery. So because the oil changes and maintenances that i have completed are not valid? I can assure you the work I do on my Jeep and many other exceeds Jeeps standards. Hell for the first 2 years of the Wrangler JLs being in the market most dealers could not put the right amount of oil in them with an oil change......book called for 5 qts, where most dealer put in 6 qts......yeah that's get for the seals and what not.

I can rant and provide copious amounts are data to prove the "dealer" only services are flawed. When I complete a service, there is not returns or issues. When I had the dealer replace the right rear axle seal back in September 2024, it came back to me leaking worse then when I took it in. Thats only one case.

The dealership service department is just merely a cash cow or enabler for the dealer to make money......I've worked hourly and flat rate....I know the system and games; hence the reason why dealers cannot keep techs.

 

[Hootbro]

Checked again with my dealership and service manager on the issues with what the app or website reflects vs. the dealers data base.....there is NOT bi-directional communication.

I get what you are saying but I speculate part of the reason they do not give bi-directional information of owner inputted service events is that they really have no control if the information is even accurate? You could print it out but they still can ask for dated receipt documentation. No different than if you kept a log book.

I am in a different situation in that I buy in bulk my service and oil change suppliers for multiple future oil changes. I have to take it on faith they will understand that I changed it on time when I inputted my service events online but only have the one receipt for supplies.

I agree though, it could be a better system to avoid the shit house lawyering that may arise in trying to prove and resolve issues.

 

[JeepCares]

Thak you folks for your diligence and support!

You are very welcome, Don. Please send us a private message with any other questions or concerns you may have.

Blair
Jeep Cares

 

[johnchabin]

Hey Jeep Cares,

Do you have any idea why every dealership in the Denver-metro area is over three weeks to schedule an appointment?

And the worst part is they say once they get the Jeep, it’s 3-5 days before they even look at it? They can’t seem to explain why they can’t just schedule my appointment 3-5 days later so they can look at it the same day.

It’s absurd I’m going to be without a car for a week for a simple repair.

John

 

[OVERLORD]

Hey Jeep Cares,

Do you have any idea why every dealership in the Denver-metro area is over three weeks to schedule an appointment?

And the worst part is they say once they get the Jeep, it’s 3-5 days before they even look at it? They can’t seem to explain why they can’t just schedule my appointment 3-5 days later so they can look at it the same day.

It’s absurd I’m going to be without a car for a week for a simple repair.

John

PM's to JC (Not that JC, the Jeep JC) work best!

 

[Hootbro]

Hey Jeep Cares,

Do you have any idea why every dealership in the Denver-metro area is over three weeks to schedule an appointment?

And the worst part is they say once they get the Jeep, it’s 3-5 days before they even look at it? They can’t seem to explain why they can’t just schedule my appointment 3-5 days later so they can look at it the same day.

It’s absurd I’m going to be without a car for a week for a simple repair.

John

That is pretty common now. They have to balance paid work and warranty work with paid work taking priority. They want to have it on the lot and just work it in a window that is advantageous to them.

The only thing my local dealerships are scheduling same day appointment and work, is for basic scheduled maintenance. Anything that is a warranty and/or involves troubleshooting is a drop off window and when they "may" get to it window.

If Jeep Cares moves the need for you (which I doubt), it will be at the expense of somebody else waiting also.

 

[Texbaz]

That is pretty common now. They have to balance paid work and warranty work with paid work taking priority. They want to have it on the lot and just work it in a window that is advantageous to them.

The only thing my local dealerships are scheduling same day appointment and work, is for basic scheduled maintenance. Anything that is a warranty and/or involves troubleshooting is a drop off window and when they "may" get to it window.

If Jeep Cares moves the need for you (which I doubt), it will be at the expense of somebody else waiting also.

Yeah, not only your explanation but, they are also very short handed.

Mech's are just tired of how some dealerships treat the guys and gals doing the real work. Some have very little training on the product. And some are on top of thier game and in high demand.

My wife has a 24 Hyundai Sante fe, last year it had a bad battery the local dealer wanted 3-4 days to troubleshoot and another 2 days to find a battery. She was leaving on a Vacation with her daughter in law and my son in 3 days.
I found a dealer 70 miles away they took it in right away got it back the day she was leaving.

Dealerships are not all created equal
When Covid hit they lost alot of people.

 

[johnchabin]

PM's to JC (Not that JC, the Jeep JC) work best!

I'm also a JC!

 

[johnchabin]

I understand they are busy and shorthanded, so the 3 weeks to get into the shop makes some sense. The 3-5 days sitting in their parking lot before they look at the vehicle makes no sense… they are just not good at scheduling.

It’s absurd, inconvenient, and unprofessional.

 

[Gvsukids]

I understand they are busy and shorthanded, so the 3 weeks to get into the shop makes some sense. The 3-5 days sitting in their parking lot before they look at the vehicle makes no sense… they are just not good at scheduling.

It’s absurd, inconvenient, and unprofessional.

My dealership scheduled diagnosis a week out and took it on that scheduled day. I was driving the vehicle until the appointment and I'm driving the vehicle until the parts come in.

 

[JeepCares]

Hey Jeep Cares,

Do you have any idea why every dealership in the Denver-metro area is over three weeks to schedule an appointment?

And the worst part is they say once they get the Jeep, it’s 3-5 days before they even look at it? They can’t seem to explain why they can’t just schedule my appointment 3-5 days later so they can look at it the same day.

It’s absurd I’m going to be without a car for a week for a simple repair.

John

Hi @johnchabin,

We apologize for the inconvenience. Have you tried searching for alternative dealerships in your area? Should you need extra support alongside the dealership, please send our team a private message.

Find a Jeep® Dealership Near You | Jeep Sales and Service

Blair
Jeep Cares

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