Jeep Cares is Awful... My Jeep Swimming Pool

[Breadman]

Sorry my vehicle isn’t my personality.

The rest of us appreciate that.

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[Marmaduke]

Hi @Marmaduke,

We regret to learn about your vehicle experience. Please send our team a private message with your VIN so we can further look into your vehicle information.

Blair
Jeep Cares

Blair,

Thank you for reaching out. I’m hopeful that we can find an amicable resolution to my issues. I’ve sent you a PM.

 

[SaiintNick]

I have a couple leaks on the passenger side that show up when I take the Gladiator through the brushless car wash. I have Armorlite floor so I don't care to investigate it. Plus it rarely rains here in the desert.

 

[jeepdan]

Something isn't right, should be replaced under warranty.
Mine was going into it's third year.
But, from my experience, the factory OEM replacement will leak within two years.

 

[Gvsukids]

Either way, the truck is a year and a month into ownership; there’s no damage and it shouldn’t leak.

https://www.jeepgladiatorforum.com/forum/threads/gladiator-back-window-leak.39526/

https://www.jeepgladiatorforum.com/forum/threads/rear-window-leak.75396/

 

[ShadowsPapa]

They then said that the Carfax would show “body repair”. No thanks

That's a crock of crap - a scare tactic. If it's not reported BY THEM, it won't show anything - and no, it won't be worded like that anyway. Man, the dopes that try to use CF as a way to sway people.
(it's also very inaccurate as I have proven in the past)

 

[Uparms]

May all be true but. Jeep Cares helped me get full warranty coverage for 2-3 weeks in the shop for electrical issues on a 2020 JT Max Tow with 70K miles. Expired Warranty.

 

[Deleted member 57233]

Blair,

Thank you for reaching out. I’m hopeful that we can find an amicable resolution to my issues. I’ve sent you a PM.

They're just going to confirm the rear window is only covered for 12 months. I went through the same thing as you and @JeepCares just told me the dealer was right.

I was only 8 days past the 12 month warranty, with only 5,000 miles on the truck. The worst part was I made my appointment before the 12 months was up, but they couldn't get around to looking at it until after it expired.

 

[Marmaduke]

They're just going to confirm the rear window is only covered for 12 months. I went through the same thing as you and @JeepCares just told me the dealer was right.

I was only 8 days past the 12 month warranty, with only 5,000 miles on the truck. The worst part was I made my appointment before the 12 months was up, but they couldn't get around to looking at it until after it expired.

I hope it’s a different experience, but as my father says, “hope is disappointment delayed.” Nothing yet from Jeep has been promising yet…

Sorry to hear about your troubles.

 

[Jteakus]

I was unaware that a power slider is an option on the JT.

 

[Gvsukids]

I was unaware that a power slider is an option on the JT.

It's not

I hope it’s a different experience, but as my father says, “hope is disappointment delayed.” Nothing yet from Jeep has been promising yet…

Sorry to hear about your troubles.

Do you have glass coverage?

 

[ShadowsPapa]

They're just going to confirm the rear window is only covered for 12 months. I went through the same thing as you and @JeepCares just told me the dealer was right.

I was only 8 days past the 12 month warranty, with only 5,000 miles on the truck. The worst part was I made my appointment before the 12 months was up, but they couldn't get around to looking at it until after it expired.

You could fight that since the complaint was on record during warranty. That's the point of getting it in record fast. You showed there was a problem during the warranty period. They can't legally deny it.

 

[Deleted member 57233]

You could fight that since the complaint was on record during warranty. That's the point of getting it in record fast. You showed there was a problem during the warranty period. They can't legally deny it.

It's not worth it. Time is money, and it's cheaper to get it fixed myself. All of the jeep dealers are months out on service appointments, and your "appointment" is just a drop off date. Then it will sit on their lot for a month or more with no loaner or rental vehicle, and if they decide not to warranty it, you get to start the multi month process all over again.

 

[Gvsukids]

It's not worth it. Time is money, and it's cheaper to get it fixed myself. All of the jeep dealers are months out on service appointments, and your "appointment" is just a drop off date. Then it will sit on their lot for a month or more with no loaner or rental vehicle, and if they decide not to warranty it, you get to start the multi month process all over again.

Sounds like you need to expand your dealer search.

 

[rr11]

It appears that this is becoming a standard of poor service. My 23 F150 had several small issues, the dealer will give a service appointment weeks out. This is a drop off time, leave the vehicle and a week or 10 days before they look at the vehicle and 4 or five additional days to fix it. If parts are available.

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