Jeep Cares is Awful... My Jeep Swimming Pool

[Deleted member 57233]

Sounds like you need to expand your dealer search.

And drive 400+ miles? No thanks.

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[ShadowsPapa]

It's not worth it. Time is money, and it's cheaper to get it fixed myself. All of the jeep dealers are months out on service appointments, and your "appointment" is just a drop off date. Then it will sit on their lot for a month or more with no loaner or rental vehicle, and if they decide not to warranty it, you get to start the multi month process all over again.

I get that. There are times the hassle factor outweighs any small benefit. Several here have resolve the issue. It sucks that YOU should have to fix their screwups, but I totally get what you say.
Luckily I've not had to deal with that, however, some drip patterns down the rear glass on mine have made me wonder if it's condensation, or what... It's never wet back there, and I have a whole lot of stuff behind the seats that would easily hold any moisture and prevent any natural drying. I've looked and looked, and still don't see anything wet even after a strong car wash.
I suspect my dealer would be ok about it - but I don't want to have to test that theory!

 

[ShadowsPapa]

Sounds like you need to expand your dealer search.

Sometimes that "expansion" means a lot of driving. Here, I could find another dealer or two within an hour, but - the dealer I already use is pretty much the best in a 100 mile radius. I wouldn't trust Ankeny to do it - they are the ones that told me my winch was draining my batteries - with that big RED OFF switch right next to the battery, and that traction control doesn't kick in under 35 mph.
I feel for people needing to find a decent dealer in some of the more "rural" or sparsely populated areas. They are in perfect areas for Jeeps, going off-road, trails, adventures, but come to service - dealers are few and far between.

 

[Noeyes]

Very weird, right? And it’s not the slider, but the actual glass on the window. It’s a 2023 purchased in November, but I couldn’t take delivery until December due to the clutch recall. Either way, the truck is a year and a month into ownership; there’s no damage and it shouldn’t leak.

The dealership service department has been great to work with on everything so far. There‘s been a couple other issues, but they’ve fixed them all up. They’ve worked to get me loaners every time I’ve asked. This is actually the best service department I’ve worked with in a long time.

I’m about to move out of state. They’re working with me to see if another region dealership may have more pull. I would be going after the dealership if I thought the issue was them. I try to be fair in terms of who is responsible.

Had the same thing on mine. Fixed it with the vacuum hose and no problems since. Some things I'd rather take care of myself because the dealer fucks up more than they fix more times than not, in my past experience.

 

[Sandman 4x4]

When I buy a new vehicle, I am always in a "wait and see" approach as to whether or not I will be keeping it long term. It's on a probationary period where I monitor its performance, reliability, quirks and problems. I interface that with how much joy it is bringing me.

My Jeep has not been without its problems. I have the rear window gusher, what sounds like a bad u-joint or slop somewhere - an annoying clicking/clanking I haven't yet diagnosed, and a terrible detonation in the engine at low rpm in the summer months when the weather is hot. Will any of these cause me to part ways with it? Not yet. The engine thing is my main concern.

What kind of gas are you using? I live in Florida and it gets HOT here, not like 100’s hot, but in the summer months it’s 80 at night and up to 98 daily and my 2024 Gladiator runs great, little loud, but just fine, even on 87, non branded gas. But I try to run Top Tier Shell, Mobile and Sunoco. Every now and then I’ll treat it to a fill of 93 Sunoco, when premium is under $3.98/gal, when reg 87 is $2.99. Here in Florida reg is around $2.85-$3.45, depending where you buy. Running the premium seams to run a bit better, especially on highway, I like to feather the gas pedal and not use Cruise Control due to downshifting too soon and often, but feathering help keep it in the highest gear as long as possible. Using the feathering method I’ll get as high as 26 instant mileage as high as 70, average 22, with 80% highway trip. But around town as low as 16 with heavy traffic and lights, if traffic is steady and moving 18, that’s fine for me. On one trip for a friend getting 3/4” blue stone, a full load was just about 1,900lbs, that ran just fine, a little low in the rear, with a bottom out over RR tracks, but not as bad as I thought being that far over the 1,044 lbs load rate.

 

[dirty red label]

Even though it is a 2023 model, it should be covered because you did not take delivery of the vehicle until December 2024

 

[Marmaduke]

Even though it is a 2023 model, it should be covered because you did not take delivery of the vehicle until December 2024

no took deliver December of 2024. Only waited one month. Sorry that may not have been clearly explained.

 

[BlackRuby23]

no took deliver December of 2024. Only waited one month. Sorry that may not have been clearly explained.

If you took delivery in December of '24, and only waited one month, that means you purchased in November of '24. Your Jeep is still under the 12 months warranty then.

 

[Teqsand]

For anyone who says, "it's a Jeep thing..." ...... YOU are the problem. By allowing this company to continue to cut corners and making excuses for it, you are the reason that this brand is losing respect amongst the automotive community as a whole from a QC standpoint.

1000% AGREE, I hate that moronic statement

 

[Marmaduke]

If you took delivery in December of '24, and only waited one month, that means you purchased in November of '24. Your Jeep is still under the 12 months warranty then.

sorry 2023…… my bad.

 

[dirty red label]

Go to small claims count let a judge decide.

 

[Gvsukids]

no took deliver December of 2024. Only waited one month. Sorry that may not have been clearly explained.

Get glass coverage from your insurance, have it replaced under that.

 

[The Acme Company]

Is the rear window defroster working. On my leaking 23 the defroster section of the slider wasn’t working. Defroster should be covered by 3/36. That should get you a window replacement!

 

[red/green hawk]

Just venting, but very open to any suggestions...

I purchased my 2023 Gladiator in November of 2023. I was not able to accept delivery of it until December of 2024 due to the clutch recall.

In January, I noticed a leak coming from my rear window on my hard top. It is not the from the slider, but from the actual glass itself. It's not an awful leak, but living in the PNW it's a persistent one. This is in addition to the other leak which was with the front pax door seal which was received collapsed from the factory. Not pleased that I had to drain inches of water multiple times, but at least the drain plugs are convenient and the carpet is easy to take out... That was fixed under recently under a warranty claim for the door seal. That claim was entered at the same time as the claim for my rear window.

My rear window claim was denied. It was denied because Jeep only covers glass for 12 months... The 36 month/36,000 miles be damned. However........ If I had a power sliding window they would cover the leak. It is because I have a manual window that they will not cover it. There is no damage, the leak is not with the slider, but with the actual seal of the main window. This would be covered if I had a power window.

My dealer apparently has to do this a lot on the power windows, and was very surprised to find that my manual window was not covered. That stated, they submitted a goodwill request. Jeep, being the wonderful company it is decided that they would cover 80% of the repair which would leave me with $479 to pay out of pocket. That is insane... The glass cost itself they have at $1,600.... I've replaced entire windshields (with heating elements) for $350 all in...

I called Jeep "Cares" to see what could be done as this made no sense to me. Even thought it is a manufacturer's defect on the seal, my glass isn't covered because it's a less complex system? After being promised a contact within 2 days, nobody called me. I did not expect a resolution in two days, but I did expect a call/email as promised. I waited 4 days and then called them looking to see where my request to fully cover the replacement was. I was put on the line with a very snarky women who said that they had internally already run it up to a supervisor and that the supervisor denied my request for full coverage. She refused to offer any further assistance and scolded me for thinking that Jeep should replace a leaking window after 12 months of ownership (my claim was put in on month 13). She said she believed it was totally acceptable for a vehicle purchased brand new to have leaks that were not covered by the manufacturer after 12 months with no damage present.

She then proceeded to tell me that if the dealership had mentioned "manufacturers defect" in there diagnosis that Jeep would probably have covered it. I brought this up with the dealership asking to resubmit the paperwork... The dealership actually showed me how they submit the claims and there is no section to even explain "manufacturer's defect." It was roughly 8 yes/no questions with a couple drop down fields. They were happy to help, but confused as to how they could even put that into a claim.

I'm flabbergasted. The truck was purchased brand new. It's leaked the entire time I've owned it. There is no damage to the rear window, and the fact that the same manufacturers defect is fine on a manual window at 13 months, but would be replaced on a power window makes no sense. The Jeep Cares experience was awful. It was like talking to an insurance adjuster who gets joy out of telling people no.

I like my truck, but I really dislike the Jeep brand. All of the crap people throw at Jeep is well deserved in my opinion. I'll be keeping this truck for awhile, but without major changes in the way Jeep supports its product, I will be buying a non-Stellantis product for a next vehicle. We're looking to purchase a 3/4 ton pickup and a toy-hauler this year, and the Chevy is looking a lot nicer than the RAM now after this experience.

I realize this is a common problem and there are other ways to fix that rear window leak of which I'll try to do. I'm not spending almost $500 when we all know that is the actual cost to get this replaced.

For anyone who says, "it's a Jeep thing..." ...... YOU are the problem. By allowing this company to continue to cut corners and making excuses for it, you are the reason that this brand is losing respect amongst the automotive community as a whole from a QC standpoint. So many people use that as a joke to describe not the quirks, but the legitimate issues with the brand; it's embarrassing.

Thanks for those who read my rant.

Go to a different dealer. My rear window leaked after the "12 months?" and it was replaced under warranty. Now I have a long documented bitch session on this forum that went along with this issue that I don't care to rehash here, but it was warrantied after 12 months.

 

[red/green hawk]

This is getting me thinkin'...

Part of the problem is that water has a chance to pool at the top of the window. Water can act like an acid or a base, so eventually, like plumbers putty, the sealant for these windows is going to spring a leak at some point.

I've built a couple aquariums in my day and aquarium silicone is heavy duty stuff. It can be in contact with water, salt or fresh, for like ever and not spring a leak. I have half a mind that the next time my rear window leaks I'm going to fill that entire gap at the top with aquarium silicone.

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