You can call, or send a private message through the forum. They monitor, but rarely do they provide a public response, except to tell you to contact them with a private message.
Oh dude, I will never go by them again. My parents live in Norfolk and I needed some warranty work done. HOLY JUST MADE THE WHOLE THING WORSE BATMAN. Other than the cute blonde that i met at the desk, that was the worst warranty experience I've had to date. My soft top had a defect and needed replacement. And i was spending a weekend with my parents so i decided to drop the truck off and get it sorted so I didn't have to drive back home listen to the soft top try to come apart. They didn't install their replacement fabric properly. So they ended up tearing the new fabric and bending the folding frame. They then called me, and said I need to approve 800 buck of work out of my pocket for their fuck up. because somehow they couldn't warranty the frame, or another fabric section. So i proceeded to call my home dealership and they said they'd have a whole assembly waiting for me when i got back. (granted they installed it wrong too, but it was fixable myself at least).
Can you please send us a private message including more details about these concerns you've mentioned with your local dealership? Our team would like to take a deeper look into this on your behalf.
Did it happen to be Southern CDJR in Norfolk? I drove up there from East Tennessee to purchase my 2023. I was happy with the price and the salesman but the experience over all was a nightmare.
They'll chime in and nothing will happen. Expectation management should be taken with a grain of salt and shot of tequila
