Magnuson–Moss Warranty Act

[Kahless]

Well, that means YOU have to prove that it didn't.

thats not at all what that means. the burden of proof falls completely on the people providing the warranty. they have to prove the mod caused the failure. you dont have to prove anything.

Sponsored

 

[Jellygladiator]

thats not at all what that means. the burden of proof falls completely on the people providing the warranty. they have to prove the mod caused the failure. you dont have to prove anything.

Sir your suspension lift caused your transmission to fail

 

[Ole Cowboy]

thats not at all what that means. the burden of proof falls completely on the people providing the warranty. they have to prove the mod caused the failure. you don't have to prove anything.

BONK wrong answer and you do not get to spin the cash wheel...they have to PROVE NOTHING.

IF they accept your vehicle in for service all they have to say is that modifications made by the owner prevent them from providing the requested warranty service. in addition, they can choose to NOT accept your vehicle in for service and at that point in time you make a U-turn leave, they are not under ANY MMA or dictate by FCA to work on modded in ANY WAY vehicles that have been modded.

The MOD does NOT have to be connected to the requested warranty service component. You have failed water pump in the first month of service and you also installed a NON-FCA approved lift kit. They then have the legal right to deny warranty service and can stop you in the entrance bay and ask you to leave, they do not have to prove any link from WeB Lift kits to that water pump.

 

[Jellygladiator]

BONK wrong answer and you do not get to spin the cash wheel...they have to PROVE NOTHING.

IF they accept your vehicle in for service all they have to say is that modifications made by the owner prevent them from providing the requested warranty service. in addition, they can choose to NOT accept your vehicle in for service and at that point in time you make a U-turn leave, they are not under ANY MMA or dictate by FCA to work on modded in ANY WAY vehicles that have been modded.

The MOD does NOT have to be connected to the requested warranty service component. You have failed water pump in the first month of service and you also installed a NON-FCA approved lift kit. They then have the legal right to deny warranty service and can stop you in the entrance bay and ask you to leave, they do not have to prove any link from WeB Lift kits to that water pump.

So where’s the service managers chinning in on this? There are many speculations but where’s the black and white?

 

[Blown7]

Some dealers will...some will not. Do your homework first..before you get to the dealership.

 

[ACAD_Cowboy]

Left me use my sober voice of reason here for a moment. The act as it were was initially intended to free motorists from tyrant of factory parts: I’m sorry sir but you have to use these factory branded Bendix provided components and they must be installed via the factory authorized service provider otherwise your factory warranty will no longer be in force. Use of the bendix branded components installed by the ase certified mechanic will likewise violate the warranty. Our labor rate is 225 an hour and 325 on saturdays, how will you be paying as labor is not covered, on the parts.

Insane right? So along cake the act to say that you are free to use what ever brand of widget you choose and have it monkeyed with by whomever provided the parts and service are “comparable” to factory. To be honest most parts are just that, comparable to factory, because let’s have some real talk; what company is going to make a part that performs even worse than factory?

What this should mean is that Hyundai should have to stand behind a head gasket lost at 96k provided you can prove you’ve been maintaining it comparable to factory. A stack of receipts showing general due care and they in fact did cover it. There was no quibble about how there are no receipts for factory coolant and how come you never bought oil filters over the parts counter.

Denying warranty claim service based on modifications is where it gets sticky. Did the lift kit kill the water pump, not likely but the upsized tires you needed the left kit to fit sure may have had a hand, right? Did your hacked up electrical kill the alternator, probably, can you prove it didn’t, probably not.

If the dealer is offering to put a mopar lift and 35’s on, how much of a counter argument can they possible have when you lift it and put 35’s and lose the water pump? How much of a fight is worth a water pump versus taking their written denial of service and forwarding it along with your independent repair invoice to @JeepCares and fighting it out on some kind of customer care credit etc.

I’m no fan of dealer work, I’ve seen it from the inside and if you have a good dealer it can be a warm and pleasant experience if somewhat expensive or it can be a cold wet nightmare of insane costs, indifferent staff and the same shit work you could get anywhere else. There is very little I feel MUST go to the dealer and while warranty coverage is great, I guess I’ve just been lucky and have never really needed it.

 

[HorneyBadger]

Brought the wifes 2008 JK in for its recertification for lifetime drive train warranty and service refused to certify since it had an aftermarket CAI installed. Had to install factory intake before they would recert. Good news is that I brought them the box o parts and they swapped out for free.

 

[Troybilt]

BONK wrong answer and you do not get to spin the cash wheel...they have to PROVE NOTHING.

IF they accept your vehicle in for service all they have to say is that modifications made by the owner prevent them from providing the requested warranty service. in addition, they can choose to NOT accept your vehicle in for service and at that point in time you make a U-turn leave, they are not under ANY MMA or dictate by FCA to work on modded in ANY WAY vehicles that have been modded.

The MOD does NOT have to be connected to the requested warranty service component. You have failed water pump in the first month of service and you also installed a NON-FCA approved lift kit. They then have the legal right to deny warranty service and can stop you in the entrance bay and ask you to leave, they do not have to prove any link from WeB Lift kits to that water pump.

Are you insane? Spreading misinformation. Have you read any cases involving MMA?

 

[Thed]

Are the Jeep dealers really this insane? This is honestly foreign to me. When my Miata blew a tranny (first model year problems...) Mazda covered it no questions asked. Even though it was pushing 15% more power and was clearly modified (tune, full exhaust, sticky rubber, upgraded suspension...).

Looks like my technical skills might have to come in handy sooner than I thought.

 

[Jellygladiator]

Are the Jeep dealers really this insane? This is honestly foreign to me. When my Miata blew a tranny (first model year problems...) Mazda covered it no questions asked. Even though it was pushing 15% more power and was clearly modified (tune, full exhaust, sticky rubber, upgraded suspension...).

Looks like my technical skills might have to come in handy sooner than I thought.

Right, all the advertisements say hey look what our Jeep can do but when you modify it do you can no more warranty !?
The might as well make them two wheel drive and lower them
So what is the right answer?
Will we find it here on this thread

 

[Ole Cowboy]

Are you insane? Spreading misinformation. Have you read any cases involving MMA?

NO I am NOT insane, crazy, most likely but as long as I am just crazy it keeps me from going insane...beside they put insane people in rubber rooms, not us crazies.
Dealers are franchise owners and they have a LOT of leeways on what they can and cannot do. Generally speaking, as long as they are selling cars the automaker does not have a beef with them. The Magnuson–Moss Warranty Act (P.L. 93-637) is a United States federal law (15 U.S.C. § 2301 et seq.). a sweeping Act that covers all consumer warranties. You the consumer has certain rights and obligations. You can sue under the MMA but unless you have over $50,000 in damages you will never get to the Federal courts. Gonna be a hard row to hoe to sue Jeeps R Us for not honoring your warranty. You may want to chase that monkey in your state small claims courts system and I have done that and won.

That said you can talk big and go hire you a high powered lawyer who is going after Jeeps R Us on your behalf.EXPECT to drop some serious coin BEFORE you ever get to court. You will drop $10k long before you see the inside of a courtroom.

In most cases, the states Lemon laws and or the Motor Vehicle Warranty Enforcement Act if your state has one are where you will turn to, NOT the MMA. The MMA was created to fix problems as a result of manufacturers using disclaimers on warranties in an unfair or misleading manner. Be it a car or a Timex watch, it's consumer law. It is also the statue under which you base class action lawsuits.

Let us just say I buy a $25k Rolex, then to be Kool in my crowd I removed the safety watch band and put on a rubber band. The strap breaks, the Rolex falls over the side of the mountain I am climbing and knocks the hour hand loose. I take it to Rolex rubber band and all and want it fixed under warranty...Rolex tells me to pack sand where the sun doesn't shine, but they will fix it for $5k. I get mad and tell them the MMA is on my side so they have to fix it! YA THINK!!!

You drive you Glady into a dealer and its modded they are under NO obligation to fix it! Now most dealers will work with you as long as the mod is NOT what you want warranty services on.

SO don't drive in complaining about Death Wobble and you are running 37's and full Fu Man Chu Long Arm Extreme suspension kit, but I would say that 99% the dealers will replace that water pump under warranty, but the one that does not, does not have to.

 

[Troybilt]

Let us just say I buy a $25k Rolex, then to be Kool in my crowd I removed the safety watch band and put on a rubber band. The strap breaks, the Rolex falls over the side of the mountain I am climbing and knocks the hour hand loose. I take it to Rolex rubber band and all and want it fixed under warranty...Rolex tells me to pack sand where the sun doesn't shine, but they will fix it for $5k. I get mad and tell them the MMA is on my side so they have to fix it! YA THINK!!!

SO don't drive in complaining about Death Wobble and you are running 37's and full Fu Man Chu Long Arm Extreme suspension kit, but I would say that 99% the dealers will replace that water pump under warranty, but the one that does not, does not have to.

The MOD does NOT have to be connected to the requested warranty service component. You have failed water pump in the first month of service and you also installed a NON-FCA approved lift kit. They then have the legal right to deny warranty service and can stop you in the entrance bay and ask you to leave, they do not have to prove any link from WeB Lift kits to that water pump.

You say that "the MOD does NOT have to be connected to the requested warranty service" but then give two scenarios in witch the Mod clearly is connected to the issue.

 

[bgenlvtex]

You say that "the MOD does NOT have to be connected to the requested warranty service" but then give two scenarios in witch the Mod clearly is connected to the issue.

Here it is in a nutshell: The dealer can refuse to work on your vehicle for any reason he deems appropriate.

You can then contact the manufacturer who will attempt to have your vehicle repaired at another dealership. If that dealership refuses service (almost a certainty since you've already raised a stink) the manufacturer will then assume the position of "not my problem, the vehicle is modified".

You can then lawyer up and burn metric fuck tons of money attempting to force the manufacturer to warranty something valued way less than you have invested in an attorney in the first hour.

Don't expect to modify any vehicle from any manufacturer and the also expect the manufacturer to warranty the remaining parts.

I'm not saying it's right, I'm just saying that is how it is.

 

[Troybilt]

Here it is in a nutshell: The dealer can refuse to work on your vehicle for any reason he deems appropriate.

You can then contact the manufacturer who will attempt to have your vehicle repaired at another dealership. If that dealership refuses service (almost a certainty since you've already raised a stink) the manufacturer will then assume the position of "not my problem, the vehicle is modified".

You can then lawyer up and burn metric fuck tons of money attempting to force the manufacturer to warranty something valued way less than you have invested in an attorney in the first hour.

Don't expect to modify any vehicle from any manufacturer and the also expect the manufacturer to warranty the remaining parts.

I'm not saying it's right, I'm just saying that is how it is.

In a nutshell most good lawyers will take on a winning case and include there fees into the lawsuit. MMA has been around. It has case presidents. Its easy money for them.

You put a lift kit and 40's on your rig and the radio goes out . Auto company says you voided the warranty with the MODS. Lawyer cracks up gets payed. You get radio fixed for free. Thats how it works.

 

[bgenlvtex]

In a nutshell most good lawyers will take on a winning case and include there fees into the lawsuit. MMA has been around. It has case presidents. Its easy money for them.

You put a lift kit and 40's on your rig and the radio goes out . Auto company says you voided the warranty with the MODS. Lawyer cracks up gets payed. You get radio fixed for free. Thats how it works.

You're really not understanding man.

The dealer never works on the vehicle because it is modified.


Attorneys don't take pro-bono cases when the damages are $500. Or $5000 or even $50,000 because the staff attorneys for the manufacturer are going to fight it to avoid a larger group settlement and the attorney you secured will spend many, many ,many hours on it.

Believe what you like, but when the day comes, you're going to be disappointed.

Sponsored