Rainman519
Well-Known Member
No kidding!!! Loose nut bout covers everything! The tech did something that corrected the problem, so I'm satisfied for now. Hope we both have the issue fixed once and for all.
Sponsored
Point those idiots who say you aren't a tech to this - and tell them to learn to read and follow instructions -Can I get some guidance here. I bought a 2020 Mojave with 17k miles on it. Having already had a 20 Wrangler, I was well aware of the TSB and had it done on the Wrangler in 2021 no issues. When I bought the Mojave (1 month ago), the first thing I did was schedule a service appointment to get the TSB done. Told the service person that the Jeep wonders, has loose steering, and pulls to the right. My main dealership told me I wasn’t a tech and that I couldn’t make that assessment. I quickly decided to find a new dealer. The new dealer has had my Jeep for a week and told me today they couldn’t find any TSB that says to replace the aluminum steering box. Any advice on how I should navigate this? Thanks!
That’s exactly what I sent to my service advisor (with the highlighted areas as well)! He said he’ll get back to me tomorrow, so we will see. I can’t fathom why it’s so difficult!Point those idiots who say you aren't a tech to this - and tell them to learn to read and follow instructions -
YOU are the customer - YOU know if it has play or pulls or wanders. What a maroon.
Then show them a printed copy of this - point out that SENTENCE.
I'm serious, I would indeed, I am just the sort to highlight that sentence and ask them to read what it says. Yeah, ask my wife - I absolutely would.
IF the CUSTOMER describes............. PERFORM THE REPAIR PROCEDURE.
Where does it say to tell the customer they are wrong? Where does it say "take it for a test drive and confirm? Where does it say to do or look at anything else?
I mean really, reading comprehension anyone?
I may not be the sharpest knife in the drawer, but that simple single sentence seems to say a career's worth.