azaustin
Well-Known Member
- First Name
- Willliam
- Joined
- Apr 11, 2021
- Threads
- 7
- Messages
- 61
- Reaction score
- 37
- Location
- Lake Havasu City Arizona
- Vehicle(s)
- 2021 Jeep Gladiator Rubicon Diesel, 2014 Ford Edge
- Occupation
- Retired
- Thread starter
- #1
I’ve posted here earlier on my first service issue (an entire rear axle replacement due to a faulty sensor), and now, unfortunately, I have another issue. Immediately after my first oil change by the dealer, I found small oil spots under my Gladiator diesel. The dealer inspected it and told me it was just spilled oil draining from the frame. After looking at the mounting position of the oil filter I accepted that. However, the oil spots continued to appear, so I took it to the dealer again. They agreed it was leaking, but couldn’t find the source, so put a fluorescent dye in the oil and had me drive it for a bit so they could look for the source with a UV light. That revealed a valve cover as the origin of the leak. The dealer had to order some parts (apparently there is a hose and a couple of other things besides the gasket that are non-reusable) so it took a couple of weeks for them to come in. They called me on a Friday and made an appointment to bring it in last Monday. Wednesday they called and said it would be ready Thursday. We were going out of town, so I called them Thursday afternoon to make arrangements to pick it up when we got back Friday and found out that the leak had been repaired but the engine was now throwing a fuel pressure code. My calls on Friday and Saturday for a progress report went unanswered. This morning, after still receiving no word, I called another person in Service and was told they had contacted Jeep factory support and were working on a solution with them - unsuccessfully, so far.
So, I’m still waiting. Up until now, my dealer’s service department has been great to work with. As a former professional mechanic, I understand these things happen. Still, a couple of things bother me. The engine didn’t leak a drop until the first oil change. When things like that happen to me I always look at where I (or someone else) worked last. I’m very skeptical of coincidences. Also, I’m a big believer in the Hippocratic philosophy of “First do no harm.” Modern cars have so many sensors, connectors, relays, etc. that there is always a chance of causing collateral damage. I really don’t have a choice but to wait for them to figure this out, but this is the second time there has been a major problem with what should have been a minor service. My 2017 Wrangler Unlimited Rubicon was trouble-free with the exception of a cracked radiator tank, which was fixed quickly under warranty. I love my new Rubicon diesel Gladiator, but I’m hoping this isn’t going to be an ongoing thing.
So, I’m still waiting. Up until now, my dealer’s service department has been great to work with. As a former professional mechanic, I understand these things happen. Still, a couple of things bother me. The engine didn’t leak a drop until the first oil change. When things like that happen to me I always look at where I (or someone else) worked last. I’m very skeptical of coincidences. Also, I’m a big believer in the Hippocratic philosophy of “First do no harm.” Modern cars have so many sensors, connectors, relays, etc. that there is always a chance of causing collateral damage. I really don’t have a choice but to wait for them to figure this out, but this is the second time there has been a major problem with what should have been a minor service. My 2017 Wrangler Unlimited Rubicon was trouble-free with the exception of a cracked radiator tank, which was fixed quickly under warranty. I love my new Rubicon diesel Gladiator, but I’m hoping this isn’t going to be an ongoing thing.
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