Klutch
Well-Known Member
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- May 25, 2019
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- 1986 Jeep Comanche, 2000 Jeep Cherokee
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- #1
I'm not sure how to proceed here. Last November I ordered headlights and fog lights from Oracle. The headlights are great. I had to return the fog lights because they would not fit my Gladiator. Oracle was very good about communicating with me. They said the lights I ordered should have fit, but the pictures I sent them clearly illustrated they did not fit my bumper. Oracle sent me a shipping label to return the fog lights for exchange. So far so good.
I emailed Oracle today to ask about the fog lights. Their rep replied and said Oracle emailed me last Friday to advise they can't accept the return because the fog lights are "scuffed". I did not receive that email, but the rep attached it. It included two pictures of fog lights which do appear to be scuffed. I shipped the lights in the original box packed exactly as they were shipped to me. I removed one of the fog lights when I attempted to install it. It became apparent very quickly that it would not fit and I put it back in the box. The fog lights were absolutely, positively not scuffed in any way when I shipped them.
Oracle is offering me a discount on a replacement set of fog lights and I would have to pay shipping. I replied to the Oracle rep and said that was not acceptable. I'm not inclined to buy another set of fog lights and pay shipping when I did not damage the original set of lights. Seriously, if it was at all possible that I had scuffed those lights before I returned them, I would admit my error and accept the consequences.
I would appreciate perspectives and advice as how to proceed. Thanks.
I emailed Oracle today to ask about the fog lights. Their rep replied and said Oracle emailed me last Friday to advise they can't accept the return because the fog lights are "scuffed". I did not receive that email, but the rep attached it. It included two pictures of fog lights which do appear to be scuffed. I shipped the lights in the original box packed exactly as they were shipped to me. I removed one of the fog lights when I attempted to install it. It became apparent very quickly that it would not fit and I put it back in the box. The fog lights were absolutely, positively not scuffed in any way when I shipped them.
Oracle is offering me a discount on a replacement set of fog lights and I would have to pay shipping. I replied to the Oracle rep and said that was not acceptable. I'm not inclined to buy another set of fog lights and pay shipping when I did not damage the original set of lights. Seriously, if it was at all possible that I had scuffed those lights before I returned them, I would admit my error and accept the consequences.
I would appreciate perspectives and advice as how to proceed. Thanks.
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