(Solved) Dealer Deposit Refund on Botched Order

[flsupraguy]

Sounds to me like a printout of the build was given at the time he ordered it. That right there is what should have been expected. If that printout that was given when sitting at the dealership selecting the options matched the window sticker, then it was ordered correctly.

If that sheet was knowingly wrong, but no action was ever taken to fix it, that's sadly on the consumer. It's a strange expectation that what your sheet says might not be what's delivered...

I'm still holding out that the OP has something to the contrary.

+1 Hopefully we will see what the full story is.

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[jeepers29]

When I ordered, I got the printed copy with the VON on it. My sales guy also said if for some reason I ended up not wanting it they would be fine with it as it gave them another Glady to sell over what their allocation was. They would have no problem giving me back my deposit and sell the rig. I do have a very good dealer to work with, which helps.

 

[stampedingTurtles]

Sounds to me like a printout of the build was given at the time he ordered it. That right there is what should have been expected. If that printout that was given when sitting at the dealership selecting the options matched the window sticker, then it was ordered correctly.

If that sheet was knowingly wrong, but no action was ever taken to fix it, that's sadly on the consumer. It's a strange expectation that what your sheet says might not be what's delivered...

I'm still holding out that the OP has something to the contrary.

I think this is where the confusion comes in, because when some people see "build sheet" they are thinking about a sheet from the dealer showing the build vs the "build sheet" from Jeep showing what they are going to build.

So for what it is worth, when I ordered my Jeep I sent the dealer a list of the 'build' I wanted, they got back to me with a price, I went in and when we placed the order, we went over that list of options one more time, I made a deposit.
As it sits right now, I have no way of knowing if the dealer actually ordered what we agreed upon. I have a list of what I asked for, but I don't know what they actually ordered from Jeep. Presumably at some point I will be able to get the build sheet from Jeep for my VIN, and if I find out the dealer messed up, I assume it will be too late to make changes with Jeep, and if that happens I would expect the dealer to refund my deposit (if we can't come to an agreement for me to accept the Jeep they DID order).

 

[Klutch]

I agree. The general public has no clue how business works. People always cry about being treated a certain way but consumers are just as bad. If you aren't loyal to a business why should they be loyal to you? It all goes both ways. This may not be popular but in my opinion if you waste a dealers time (and allocation) with an order and wake up one day "i now got a better deal somewhere else" you don't deserve your money back....... You should of done proper research beforehand before wasting someone's time. I'm not at all saying this happened in this situation and every situation has different variables....

Completely disagree. The absolute last business to get any sympathy would be a slimy dealer. Just so many dealers have been ripping off, scamming and abusing people for over 100 years. Why should we give them any loyalty? If a dealer wants to make a sale, they should treat every potential customer with respect and provide their best price. If another dealer can beat that price, too bad. So sad. That's business.

Years ago Consumer Reports provided a printout of actual dealer costs for any vehicle. This allowed any buyer to know ahead of time what the dealer paid for the vehicle and any options. I used these reports multiple times when I bought a new vehicle.

The wife of a dealer owner wrote Consumer Reports to complain. She suggested if anyone wanted to know the dealer cost, they should cough up a million dollars and get their own dealership. Consumer Reports politely pointed out that if dealers had treated customers fairly over the years, the dealer cost reports would not be necessary. I agree completely.

You can no longer get those dealer cost reports. I assume the dealers lobbied manufacturers to stop providing that information because, gasp, too many customers were actually getting a fair deal and that doesn't buy private islands in the Caribbean.

 

[flsupraguy]

Completely disagree. The absolute last business to get any sympathy would be a slimy dealer. Just so many dealers have been ripping off, scamming and abusing people for over 100 years. Why should we give them any loyalty? If a dealer wants to make a sale, they should treat every potential customer with respect and provide their best price. If another dealer can beat that price, too bad. So sad. That's business.

Years ago Consumer Reports provided a printout of actual dealer costs for any vehicle. This allowed any buyer to know ahead of time what the dealer paid for the vehicle and any options. I used these reports multiple times when I bought a new vehicle.

The wife of a dealer owner wrote Consumer Reports to complain. She suggested if anyone wanted to know the dealer cost, they should cough up a million dollars and get their own dealership. Consumer Reports politely pointed out that if dealers had treated customers fairly over the years, the dealer cost reports would not be necessary. I agree completely.

You can no longer get those dealer cost reports. I assume the dealers lobbied manufacturers to stop providing that information because, gasp, too many customers were actually getting a fair deal and that doesn't buy private islands in the Caribbean.

Sorry but the purpose of any business is to make a profit. They aren't running a charity. If you aren't happy with a dealer then go somewhere else. They have no reason to show you their cost. I'm not saying a dealer shouldn't treat every customer fairly and respectfully, but it's naïve to want a special hand out. The beauty of a free market is you can go anywhere you want, and they can choose the price point they want...... This isn't Robin Hood, many are wealthy because they worked hard and took millions of dollars in risk. Again, most of the general public hasn't had a clue on how to (successfully) run a business and most complainers are jobbers accustomed to receiving a paycheck every 2 weeks.....

 

[TwelveGaugeSage]

Sounds to me like a printout of the build was given at the time he ordered it. That right there is what should have been expected. If that printout that was given when sitting at the dealership selecting the options matched the window sticker, then it was ordered correctly.

If that sheet was knowingly wrong, but no action was ever taken to fix it, that's sadly on the consumer. It's a strange expectation that what your sheet says might not be what's delivered...

I'm still holding out that the OP has something to the contrary.

What stampedingTurtles said is correct. The printout does NOT match the build sheet or window sticker, which matched each other. On my printout you see the M/T tires, perforated leather seats, steel bumper. Build sheet and window sticker show A/T tires, factory leather, and no steel bumper. The most logical reasoning for this seems to be that they took what I wanted, put it into the order system a couple of days later, and just lazily missed or didn't know how to order those options. I hear the Katzkin leather confuses a lot of dealers which makes sense. The rest must be pure laziness on the managers part. Probably the same slimeball I dealt with the other day.

 

[sharpsicle]

I gotta say, both times that I ordered a new vehicle, I didn't leave the dealership without a printout of the order and the receipt for deposit. You need both, for this very situation. It covers everyone's butt, dealer included. A dealer who doesn't offer this paperwork is probably doing things way wrong.

It sounds like you have all that, but never confronted the dealer with it. As someone pointed out earlier, you went full nuclear off the bat and even discussed ordering from another dealership right away. Doing that without first showing that they did, in fact, order it wrong is going to provoke a response like this. People don't like to be wrong, especially when money is involved. To think a phone conversation was going to be enough to renege on a custom factory order without showing your order sheet is a bit naïve. Have you gone back and talked to the manager with that sheet in hand?

Yeah, the dealer also is coming off very scummy, but I have to ask, why didn't you get them to agree the order was incorrect before demanding anything else?

EDIT: Don't take this as me accusing you of anything, I'm not. But you've made a hell of a bad position for yourself, and it seems like you're dancing around the dealer after just 1 in-person visit. (A visit, by the way, in which you openly told them you are not their customer anymore).

 

[TwelveGaugeSage]

EDIT: Don't take this as me accusing you of anything, I'm not. But you've made a hell of a bad position for yourself, and it seems like you're dancing around the dealer after just 1 in-person visit. (A visit, by the way, in which you openly told them you are not their customer anymore).

Once again, it was already established with the salesman that my order was botched. I used Gupton's numbers to see if they were willing to bring the price down a bit since it was botched. While I am sure that rubbed the General Slime Manager the wrong way when the salesman brought it up to him, tough shit. When I went in, all I did was ask for my deposit back. I was polite about it until they got rude. HE brought up me buying elsewhere, not me. I wasn't there to rub anything in their faces. I was simply there to get what I was told I could come in to get.

 

[TwelveGaugeSage]

Here are the printouts the salesman printed for me the day I ordered. They are preciseky what I wanted. Also attached is the window sticker. Feel free to look up the build sheet.

 

[TwelveGaugeSage]

Note: I don't blame the salesman for any of this. He was a young kid and very polite and helpful. I felt all along that he was at the mercy of management.

 

[MDPensFan]

It shouldn’t be this hard. If they screwed up your order they should refund your deposit and be glad to have a unit on the lot they can sell.

 

[Jefe1018]

$500… is that worth 7 pages on a forum worth of bad publicity? I don’t get it.

 

[sharpsicle]

Have you had any contact with them since they day you went in? I would be calling and stopping in daily at this point.

 

[sunrise089]

Not only that, they have a vested interest in it. That alone might be enough to get Jeep to step in.

Only if something was actually done wrong with the order. Dealer is claiming the order is right, which is a very strong point in their favor if true. It seems, of course, that the dealer is lying, but from the Jeep side are they just supposed to assume the dealer is lying when they say they ordered the right truck?

Hopefully OP can show Jeep some clear documentation about what was supposed to be versus what was actually ordered.

Hell, I'm still not convinced the dealership is aware of their error - it seems they played phone tag with OP and then things got so confrontational (again mainly through the dealer staffs' fault) that the details may have been lost amongst the shouting. Salesman who made the error may be selling his manager "I ordered it right, the customer just wants to bail on us and go to that Gupton jerk" and manager may be taking that explanation on faith.

 

[sunrise089]

If a dealer wants to make a sale, they should treat every potential customer with respect and provide their best price. If another dealer can beat that price, too bad. So sad. That's business.

Well yeah, but should that extend to ordering a $50k vehicle and fronting all the cash with zero exposure for the customer? I hate most dealers but that level of exposure for them seems a bit extreme

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