Uconnect Glitching

[sheath]

Came out the other morning and found the U-Connect split screen function wouldn't show Navigation, either with the Jeep's built in Nav, or with Android Auto. Although I could get full screen navigation, and use Android Auto to get Google Navigation.

Used the "Assist" feature to contact U-Connect Support. Was told the vehicle had just gone through an update, and I'd need to take it to the dealer to troubleshoot the issue.
Went to the local dealership so they could see the issue. Made an appointment to get it looked at.
Tech did a "Hard Reset" (wording used by the Service Writer) to get resolution.
All of my settings are still active, so not sure what was meant by that choice of wording.

Why the update didn't do the reset is frustrating. Seems like a waste of dealership and my time.

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[Vincent]

Came out the other morning and found the U-Connect split screen function wouldn't show Navigation, either with the Jeep's built in Nav, or with Android Auto. Although I could get full screen navigation, and use Android Auto to get Google Navigation.

Used the "Assist" feature to contact U-Connect Support. Was told the vehicle had just gone through an update, and I'd need to take it to the dealer to troubleshoot the issue.
Went to the local dealership so they could see the issue. Made an appointment to get it looked at.
Tech did a "Hard Reset" (wording used by the Service Writer) to get resolution.
All of my settings are still active, so not sure what was meant by that choice of wording.

Why the update didn't do the reset is frustrating. Seems like a waste of dealership and my time.

Mine did the whole split-screen no NAV one day last week, same as yours, with NAV operational. I gave it a day, cause I figured maybe there was an update rollout. By the next day, it was fully functional again. No other issues were noticed. It’s been working fine since. It seems that the OTA updates do take a long time to go thru their processes.