Voided warranty due to gears

[ShadowsPapa]

While I get that this is the way these TSBs read, wouldn’t any technician (or any other troubleshooting like minded person) want to replicate the issue so they can verify it’s fixed versus just throwing parts at something?

At some point, throwing parts at it will become a customer satisfaction thing but I’d hate to just do the parts without replicating the issue and just assume it’s fixed. Who am I to know if it didn’t fix it and now the customer is just unhappy with me and my service department and are taking their business elsewhere?

There's no way to verify or replicate this issue by a tech driving it around. It has to be hot outside, it has to be a long drive (normally over 40 minutes) and other conditions must be met.
They are to flash it - it's up to the customer to relay to the dealership whether or not it was fixed. There are times this won't manifest itself for hours or days.

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[DAVECS1]

Even if he did - there should be no trace left in the system.

I have made changes to my tire size, passive entry, added auto high beam settings and the only thing that happens is because the flash is based on your VIN, it MAY erase changes you made.
So I gotta ask -
Is the setting for the gears somehow different???? Is there some trace left that tells them "hey, look here, this has been MODIFIED!" or something?

And again - DEALERS install these gears! A member recently had it done, others have had it done, others have been to truck shops and had it done (specialty shops that do gears)
So how can a gear change void the whole warranty when dealers do it?

My dealership said the parts would have warranty and they themselves would warrant their work on such things.

JeepCares needs to get involved, IMO

To be clear, as stated above. Things like gear, tire size, and a couple others (stuff the Tazer works for) are configurations in the ECM. It is not reprogrammed when these are changed. It is set up to handle any of the settings that are selected within a valid range.

1. There will be no tattletale for a regear and tirr size change

2. If they want to argue a regear or tire size change was not designed for, ask them why the jeep has been configured from the factory to be set up as such.

At the end of the day, I realize it is not realistic to have this conversation with an already useless dealer. It just floors me how a dealership can be so unknowing and willing to turn away business.

 

[Barbed_FWTX]

Kinda annoyed…Took my Jeep in due to the known AC issues. Apparently Chrysler voided my warranty because I swapped to 4:88 gears and now I have to pay for them to fix the known AC issue.

Unrelated to the true purpose of this post but I took mine in almost a year ago about the AC doing this. Not knowing it was something more people experienced and they said that, “it’s normal. Sorry that’s just a jeep thing.” When did they make this a known fix?

 

[ShadowsPapa]

Unrelated to the true purpose of this post but I took mine in almost a year ago about the AC doing this. Not knowing it was something more people experienced and they said that, “it’s normal. Sorry that’s just a jeep thing.” When did they make this a known fix?

May 21, 2021


Prior to that it was "inform customer of HVAC fresh air inlet strategy"

I guess their letting fresh air in on long drives to help the customer get fresh air simply pissed 'em off so Jeep decided to let people breathe stale air? HAHA

 

[Minty JL]

Whoa. Wife and I experienced this on our road trip to the Outer Banks. 3 times. I thought it was because I didn't have recirculation on and it was humid. Haha

Yup, happened 3 times on our way down to OBX and about 6 time on the way back on Sunday.

 

[NateKY]

If this is true, don’t call Jeep; don’t call a different dealer; call a lawyer. Kind of think this a little bit of trolling if you haven’t contacted a lawyer by now.

 

[Barbed_FWTX]

May 21, 2021


Prior to that it was "inform customer of HVAC fresh air inlet strategy"

I guess their letting fresh air in on long drives to help the customer get fresh air simply pissed 'em off so Jeep decided to let people breathe stale air? HAHA

So my question is, have they decided to start fixing this on vehicles?

 

[ShadowsPapa]

So my question is, have they decided to start fixing this on vehicles?

TSB 24-007-21 says yes. (that's the one earlier in this thread I believe)

 

[steve68]

May 21, 2021


Prior to that it was "inform customer of HVAC fresh air inlet strategy"

I guess their letting fresh air in on long drives to help the customer get fresh air simply pissed 'em off so Jeep decided to let people breathe stale air? HAHA

The Verification part of this is absolute horse shit!!!

 

[Minty JL]

The Verification part of this is absolute horse shit!!!

Yeah utter waste of time.

Its that scenario, waste 30 minutes discussing it, instead of doing 10 minutes worth of work

 

[ShadowsPapa]

Guys - that's the OLD thing - ignore it, this is the NEW one.
Read the LAST LINE. That's what the dealer should do as well - READ THE LAST LINE - it says if customer complains, FIX IT.

 

[steve68]

@ShadowsPapa, clearly understand, old vs new, I just love how the old one basically says "now lie to the customer with a FCA formulated excuse"

 

[ShadowsPapa]

I took my JT to the dealer today for the final wave oil change and tire rotation.
I handed them a copy of the TSB and explained that on longer trips hot humid air comes out the right side for a few seconds and then stops.
But as an added thing - I noticed my wife kept bumping the inside temp down - it would start set at 68 then I saw she had it at 67, then 66 and the other day down to 65. I asked her what was up and she said he wasn't cooling off, she was still hot.
Hmmmmm, doesn't that sort of fit the TSB? Never realized what she was doing and never asked, I guess.
So I asked them to please check.
After they'd done some of the other stuff I had asked - the guy came up and said the tech was wanting to take my truck for a drive and make sure it was ok after the flash.
The kicker - apparently they'd done a lot of those TSBs, as the guy said the tech told him the flash had always taken care of any problems but he still liked to drive them to make sure it worked after the flash and that the flash didn't cause any problems (but added it always worked fine)
On the way home I had to set the temp up to 70 as otherwise it was getting cold in there.

I found a note on my paperwork from the dealer shop:

CLEARED DTC's, 18-50-10-AC

Whatever that number means.

In any case, sounds like they've done TSB 24-007-21 a few times and didn't even balk at it.

 

[WabiSabi]

The new rumor is that because I flashed it (or didn’t flash it) my odometer is off which is why they won’t cover any warranty repairs. Also, according to Sharon @JeepCares they can “restrict” my entire warranty over a light bar.

 

[KX L]

The new rumor is that because I flashed it (or didn’t flash it) my odometer is off which is why they won’t cover any warranty repairs. Also, according to Sharon @JeepCares they can “restrict” my entire warranty over a light bar.

Did you flash it? If so I'm going to have a really hard decision on getting a tune.

It doesn't surprise me that flashing it would void the warranty due to all the environmental crap.

If you didn't flash it I would go back to my first response on this thread.

Re the comment about restricting entire warranty over a light bar---that will never hold and is complete bullshit. So much for having knowledgeable people @JeepCares

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