Optional JT Product -- Posers Selling Breakdown Insurance and Calling it MOPAR

[Fungi3]

Mopar gave permission for a private company to perform hard-sell sales tactics to sell additional coverage on Jeep Gladiators purchased new. The sales people and their bombardment of ads, mailers, burst emails, texts, phone calls, and other harassing hard-sell tactics are being used to sell us what they claim are additional coverages. They begin this hard sell at the new vehicle dealership. If refused, they pick right up a week after you drive the new vehicle home. Then, the bombardment continues daily until you cave and buy what you don't seem to need. I keep asking them for a list of what they cover that is above and beyond the first 3 years/36,000 miles coverage that comes with the vehicle, but they cannot come up with one. I compared what they claim to cover during that initial period, against what is provided under the 3 year/36,000 mile initial warrantee, and I cannot find any difference of items covered. I even got a spread sheet from a Mopar employee friend and it does not show any difference. "Maybe" the optional insurance they sell after the initial warrantee ends may cover some items no longer covered, but the initial period insurance baffles me, and the harassment just keeps continuing. Why pay them money during the 1st three years for insurance that has no value??

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[Chris A]

I have gotten emails and mail from Mopar but I suspect the overly harassing ones are independent warranty providers who likely get your information from the DMV. It’s public record. This is what the end call and delete buttons are for

 

[kevman65]

I have gotten emails and mail from Mopar but I suspect the overly harassing ones are independent warranty providers who likely get your information from the DMV. It’s public record. This is what the end call and delete buttons are for

Not to mention the "Block" feature.

I'm one of those "if I don't know the number, I'm not answering" people. Most of those calls won't take the time to leave a voicemail, if they do and I'm not interested, Delete.

 

[sharpsicle]

Mopar gave permission for a private company to perform hard-sell sales tactics to sell additional coverage on Jeep Gladiators purchased new. The sales people and their bombardment of ads, mailers, burst emails, texts, phone calls, and other harassing hard-sell tactics are being used to sell us what they claim are additional coverages. They begin this hard sell at the new vehicle dealership. If refused, they pick right up a week after you drive the new vehicle home. Then, the bombardment continues daily until you cave and buy what you don't seem to need. I keep asking them for a list of what they cover that is above and beyond the first 3 years/36,000 miles coverage that comes with the vehicle, but they cannot come up with one. I compared what they claim to cover during that initial period, against what is provided under the 3 year/36,000 mile initial warrantee, and I cannot find any difference of items covered. I even got a spread sheet from a Mopar employee friend and it does not show any difference. "Maybe" the optional insurance they sell after the initial warrantee ends may cover some items no longer covered, but the initial period insurance baffles me, and the harassment just keeps continuing. Why pay them money during the 1st three years for insurance that has no value??

I'm confused. Are you claiming that Mopar is contacting you? Or is it a third-party? Can you give any information on what is being sold? Maybe a link or something?

 

[Sweetums]

Is this MOPAR or the dealership handing out leads to this company?

 

[Fungi3]

Mopar gave permission for a private company to perform hard-sell sales tactics to sell additional coverage on Jeep Gladiators purchased new. The sales people and their bombardment of ads, mailers, burst emails, texts, phone calls, and other harassing hard-sell tactics are being used to sell us what they claim are additional coverages. They begin this hard sell at the new vehicle dealership. If refused, they pick right up a week after you drive the new vehicle home. Then, the bombardment continues daily until you cave and buy what you don't seem to need. I keep asking them for a list of what they cover that is above and beyond the first 3 years/36,000 miles coverage that comes with the vehicle, but they cannot come up with one. I compared what they claim to cover during that initial period, against what is provided under the 3 year/36,000 mile initial warrantee, and I cannot find any difference of items covered. I even got a spread sheet from a Mopar employee friend and it does not show any difference. "Maybe" the optional insurance they sell after the initial warrantee ends may cover some items no longer covered, but the initial period insurance baffles me, and the harassment just keeps continuing. Why pay them money during the 1st three years for insurance that has no value??

Thank you for the replies. I'll try to provide more info and answers --

I know how to delete, block, unsubscribe, etc., but I wanted to know who is behind all this. I kept getting sales calls, letters, emails, etc., stating they are from Mopar. They claim it provides a warrantee beyond what is covered under factory warrantee, and you can buy various deductibles and coverage periods. They also claim that Mopar will not offer it any longer to me after 18 months of new car use. All of their messages say to call an 800 phone number, so I called to find out who is really behind this. I got a phone sales rep and asked the following:

1. Are you a Mopar employee? ANSWER - "NO"

2. Can you provide me with the exact coverage you will provide (for fee) during the 3yr/36K factory warrantee period? I will then compare that precisely to the factory warrantee covered items, and I will post the comparison on the JeepGladiator Forum. ANSWER -- "We have been contracted by Mopar to sell this Mopar warrantee product and that it's an authentic Mopar warrantee. I cannot answer your request for a detailed list of coverages, but I will have my boss call you back".

As I expected, I never got a call back. I still get many snail-mails on Mopar printed envelopes and the letter inside is on Mopar letterhead. My name, address, vehicle description, dealer name, and VIN is on the letter. It all sounds as phony as a $3.00 bill, so I wanted to let everyone on this forum know. Have any of you purchased extended warrantee from your dealer or from phony Mopar after your purchase? My dealer told me the Mopar extended warrantee costs much less if you buy it from the dealer at the time of sale. They said it's an extended warrantee with a higher level of coverage as the 3yr/36K initial warrantee, covering "everything" for 36,000, 60,000 or 100,000 miles. I did not buy it and would not have even considered it before the factory warrantee ended.

My basic message to all of you is, "buyer beware". If you learn anything more about this, or you find that Mopar is connected to it somehow, please let me know. Thx!

 

[Mr._Bill]

Mopar sells extended warranties through the dealer network. These are listed with the vehicle in the Jeep system. They are honored at any dealer nationwide. The start date for the extended warranty is the purchase date of the vehicle. The coverage kicks in when the factory warranty no longer applies for the repair in question. The cost for the extended warranty increases with time and mileage. The best price is at or near the time of purchase. There is a version that offers a money-back guarantee if it is not utilized, but it can only be obtained from the selling dealer at the time of vehicle purchase.

The extended warranty does not have to be purchased from the selling dealer, but it does have to be purchased through an authorized dealer, or directly from Mopar. There is information available on the forum for at least two dealers that sell at discounted prices.

The extended warranty is essentially an insurance policy. They are great for those that end up using it to cover repairs, and a great money maker for Mopar and the dealer for those that never need to use it. Like any insurance policy, they are cheaper at the beginning of the coverage period.

 

[sharpsicle]

I mean, Mopar does offer an extended warranty...nothing phony about it...are you sure that isn't what this is?

I'm not doubting what you're describing, but I am curious why you think it's someone else if everything points back to Mopar. If I were going to claim someone was running around masquerading as them, trying to sell phony warranties, I'd back it up with something that actually points elsewhere.

And as a side note, I know it's pedantic but "warrantee" is a person, "warranty" is what you buy.

 

[ShadowsPapa]

Is this MOPAR or the dealership handing out leads to this company?

Some companies use public records - they know what vehicles you have registered.

Mopar gave permission for a private company to perform hard-sell sales tactics to sell additional coverage on Jeep Gladiators purchased new.

My bet is no - MOPAR did not. Dealers and MOPAR themselves make money selling their own contracts, no way they'd be letting others cut in on a huge money-maker for FCA or even the dealer when many dealers themselves sell coverage packages.
Bet it's not MOPAR. Bet it's public records, or a partner thing.

 

[ShadowsPapa]

I mean, Mopar does offer an extended warranty...nothing phony about it...are you sure that isn't what this is?

I'm not doubting what you're describing, but I am curious why you think it's someone else if everything points back to Mopar. If I were going to claim someone was running around masquerading as them, trying to sell phony warranties, I'd back it up with something that actually points elsewhere.

And as a side note, I know it's pedantic but "warrantee" is a person, "warranty" is what you buy.

Why would FCA gives "permission" to a company to undercut their own extended service plan business?
That's like a doctor saying "go to this other doctor for your check-up visit next month".

Sorry, MOPAR/FCA and even dealers make money selling those plans - they aren't going to pass it off to some other company.
These outfits get stuff from public records, including vehicle registration info, and "partnerships" - there's no "permission given" to undercut MOPAR's own sales.

How do these insurance scammers (meaning all of the major Medicare Advantage sellers) know you are about to turn 65 and then hound you relentlessly week after week, mail, phone calls, etc. for all of eternity?
Public records.
Heck, go plug in any address or phone number - it's amazing what you can learn.

 

[sharpsicle]

Why would FCA gives "permission" to a company to undercut their own extended service plan business?
That's like a doctor saying "go to this other doctor for your check-up visit next month".

Sorry, MOPAR/FCA and even dealers make money selling those plans - they aren't going to pass it off to some other company.
These outfits get stuff from public records, including vehicle registration info, and "partnerships" - there's no "permission given" to undercut MOPAR's own sales.

How do these insurance scammers (meaning all of the major Medicare Advantage sellers) know you are about to turn 65 and then hound you relentlessly week after week, mail, phone calls, etc. for all of eternity?
Public records.
Heck, go plug in any address or phone number - it's amazing what you can learn.

That’s what I’m trying to get to the bottom of. It doesn’t sound like that’s actually the case. This very well could just be a Mopar offering, seeing as it’s coming in Mopar envelopes with Mopar letterhead, and it’s being misinterpreted.

It doesn’t seem that odd to me that Mopar might contract with sales companies/call centers to do this work for them.

 

[Mr._Bill]

That’s what I’m trying to get to the bottom of. It doesn’t sound like that’s actually the case. This very well could just be a Mopar offering, seeing as it’s coming in Mopar envelopes with Mopar letterhead, and it’s being misinterpreted.

It doesn’t seem that odd to me that Mopar might contract with sales companies/call centers to do this work for them.

Yeah, Mopar knows who bought an extended warranty with the truck and who did not. Along with all the third-party sellers, they are going to try and sell you one. They send letters and contract it out to a call center. Every direct sale will make money for the agent and the call center, but there's a bigger chunk leftover for Mopar that they don't have to share with a dealer.

 

[ShadowsPapa]

Yeah, Mopar knows who bought an extended warranty with the truck and who did not. Along with all the third-party sellers, they are going to try and sell you one. They send letters and contract it out to a call center. Every direct sale will make money for the agent and the call center, but there's a bigger chunk leftover for Mopar that they don't have to share with a dealer.

That’s what I’m trying to get to the bottom of. It doesn’t sound like that’s actually the case. This very well could just be a Mopar offering, seeing as it’s coming in Mopar envelopes with Mopar letterhead, and it’s being misinterpreted.

It doesn’t seem that odd to me that Mopar might contract with sales companies/call centers to do this work for them.

You should see the official-looking letters and cards we get telling us our Jeep warranty has or is about to expire and we need to contact a number to ensure that we don't lose coverage.
In some cases, they make it look like it's coming from Jeep themselves with Jeep images and so on. It's crazy - my wife's JLU is only 1 year and 3 months old and she's been getting warranty cards and letters telling us it's about to expire and we need to act fast.

If it comes from MOPAR, you will know - those are different and we have gotten those as well.

MOPAR sends letters with a NAME and number to contact and you know it's official. The others are fakes trying to trick you.

 

[Mr._Bill]

We get the the third-party notices all the time. They are pretty obvious, at least to us. We bought extended warranties with all our Jeep vehicles, so no contact from Mopar to sell one.

My niece worked for one of the large call centers that does Google phone support (Amex, and a few others). She was there for nine years, until they moved her department to a South American office.

 

[sharpsicle]

If it comes from MOPAR, you will know - those are different and we have gotten those as well.

MOPAR sends letters with a NAME and number to contact and you know it's official. The others are fakes trying to trick you.

I mean isn't that what's being described here?

I still get many snail-mails on Mopar printed envelopes and the letter inside is on Mopar letterhead. My name, address, vehicle description, dealer name, and VIN is on the letter.

I think the problem here is we don't actually know what OP is receiving, just that he's upset and possibly misinterpreting something. This could all be a big ol' nothing-burger, unintentionally being made to look worse than it really is.

My money's still on this being an offer for Mopar's warranty, rather than some phony imposter masquerading as Mopar as claimed.

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