my dog Trigger
Well-Known Member
- First Name
- Dale
- Joined
- Mar 27, 2022
- Threads
- 4
- Messages
- 112
- Reaction score
- 94
- Location
- Colton California
- Vehicle(s)
- 2022 rubicon gladiator Diesel
- Occupation
- construction
- Vehicle Showcase
- 2
You are right onFor any industry to ever plan and count on always increasing sales is pretty dumb. It's not like an endless supply of people with endless cash can keep buying a new truck year after year. A better model would be more emphasis being placed on the brand as a whole for repeat customers - which would include increasing their quality and professionalism of sales staff and technicians providing service support. I have no doubt some of this is due to an increasingly poor record of service and 'taking care' of their customers. Instead they should try to make 'family' customers, kinda like how the big 3 did back in the 70's-90's.
I hear a similar story at work. AAALLLLLLLL day long, every day. do more for less. We all have the same requirement. And when that mentality is pushed too long too hard, thats when things start to fall apart. Worker performance suffers, because why should they care? Retention goes to zero. And sometimes workers actively suggest customers turn to a competitor.
But I digress. No matter how many times this has to be preached, no matter how many failures have to exist, upper management will never understand - they're too focused on $$$ and the addiction to 'more'
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