1945gpw
Well-Known Member
I wish it was a "Buy once Cry once" type of thing, but that has not been my experience. Within the first year after I put them on the motor on the driver's side had to be replaced ... gears were stripped. The following year the same thing.
While Rock Slide did provide the replacement motors at no cost, it cost around $300-400 to have it replaced, each time. I believe there is something wrong with the driver's side step. When the step is extended, the step moves quite a bit as if it isn't fully bottomed out against the stops. This was true when they were ordinally installed new, true with the first motor replacement, and the same with the replacement this year. I feel that much movement is putting undue stress on the gears when I'm entering/leaving the truck. I'm a hefty guy, closing in on 285 lbs. but the steps should handle that weight with no issues.
I mentioned to this installers again this year, they said if the springs were adjusted any further the steps would not fully retract.
The initial year I did a fair amount of trail riding but generally 7 rating or less. This year there were no trails but the JT was towed behind the motorhome for an 11K mile trip to Canada and Alaska and back.
When it goes, the step stays down or only move a few inches.
I did call the company but was deferred to sending an email, no real assistance on the phone.
Do you have the Gen 3 or their Gen 2 steps?
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