Yeah, at this point, I would be alright if they sent me a 4th tire this week. I've already waited 2 weeks, and I'm not willing to wait any longer for this vendor. If they can't have a 4th tire here this week, them I'm going to have the credit card charge reversed. I'm my opinion, they should not only be willing to send me a 4th tire, they should offer a partial refund of what I paid for my trouble. I don't expect that to happen, so I will let my credit card company handle it, and they will sit in my driveway.
I paid for that 4th tire 11 days ago. The proper thing to do was to tell me they had 3 tires in stock and ask me if I wanted to cancel. They also could have refunded me for the 4th tire then bill me for it when it ships. As it stands now, I've paid for a tire I didn't receive. Allowing them to refund that money now would be letting them off the hook for lying to me and letting me find out they lied 11 days later. They are going to refund the entire amount or I will get the charge reversed.
That is what I would do, not spending precious lifetime with these suckers.
I had a situation years back from a company in CA. I ordered a over built rear bumper with tire rack and all bells. Stupidly over built and cost. The internet wasn't like it is now I went through a few months plus with it. When I got ahold of someone at the company they denied that I had ordered from them. C.C. was charged when I ordered, it was a back and forth with them then I said I was going to hang up and have charge reversed with C.C. company and file in other avenues. Then magically it had been sent out to powder coating. All around s####y experience, I was going to order their front bumper until that. Called Thompson and actually got the owner on phone, asked him if they could do better, than the other company. He said yes no doubt, that one arrived in the same week. . . Before the other one did by over a month. Moral of this is if only contact is email I don't trust and fast to contact C.C. company to reverse charges. In last 4 years I've had to do that probably 4-5 times and 3 times on Amazon orders.
It's gonna be your problem one way or another. There way of fixing it is giving you a refund for the missing tire. The company doesn't owe you anything other than refund for the single tire. From what your statement said it was fulfilled by a warehouse in Dallas which may or may not be the same company. Prove that they did it with malicious intent is gonna be pretty hard. Like others have said you accepted the partial order so if you want to return the 3 you did accept it would be according to their return policy which some companies require you to pay the return shipping. You already said the tires have a new manufacture date on them. Keep the tires, take the refund, buy another tire from someone else and move on with your life and don't deal with them again. Why give them anymore of your time and energy.
