Buying a Gladiator for Brenda :D - Jeep Chat Conversation A+

[bangolia]

Long read but great to know that the chat agents are human and have good personalities. I know i have been frustrated through the process. Long wait times, little communication but I am confident they are doing the best they can. Thanks you @JeepCares for what you do, thank you for sticking with us with our daily (and sometimes more) requests for information.

Brenda
Hi, my name is Brenda with FCA Jeep Customer Care, How may I help you?

12:06:56 PM
Me
Hi Brenda! I was hoping to get an update on my new Jeep

12:07:08 PM
Vin - 1C6JJTBGXLL134490

12:07:11 PM
Brenda
Hello Bryan

12:07:18 PM
How are you doing today?

12:07:22 PM
Me
doing great and you?

12:08:01 PM
Brenda
I am doing great as well.

12:08:07 PM
Thanks for asking

12:08:14 PM
I have checked the statsu.

12:08:21 PM
I am showing the parts have arrived for the build and your vehicle has been in this status for about 15 days. I can suggest contacting back about med week next week and we hope to see some changes for you.

12:09:23 PM
Me
awesome, could you check another vin for me?

12:09:40 PM
Brenda
Are you the one that ordered he vehcle?

12:09:50 PM
Me
1C6JJTBG3LL116512
yes

12:09:53 PM
Brenda
You have two on order?

12:10:06 PM
Me
I have 2 orders out there.

12:10:12 PM
Brenda
Wow !!!

12:10:17 PM
Me
:D

12:10:24 PM
I like the truck

12:10:28 PM
Brenda
I guess you do.

12:10:45 PM
One moment

12:10:50 PM
Both are Rubicons.

12:11:59 PM
Me
correct

12:12:04 PM
Brenda
Is one for me

12:12:10 PM
Me
sure!

12:12:16 PM
Brenda
Whoo hoo

12:12:21 PM
The second vin is in D status.

12:12:30 PM
Which mean it is in the scheduling stage

12:12:48 PM
Me
great thanks for checking! appreciate it!

12:12:51 PM
have a great day!

12:12:56 PM
Brenda
You are very welcome Bryan

12:12:58 PMThe agent is typing.

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[Jake]

What will you do with 2 Gladiators? One for you and one for the wife?

 

[JeepCares]

Long read but great to know that the chat agents are human and have good personalities. I know i have been frustrated through the process. Long wait times, little communication but I am confident they are doing the best they can. Thanks you @JeepCares for what you do, thank you for sticking with us with our daily (and sometimes more) requests for information.

Brenda
Hi, my name is Brenda with FCA Jeep Customer Care, How may I help you?

12:06:56 PM
Me
Hi Brenda! I was hoping to get an update on my new Jeep

12:07:08 PM
Vin - 1C6JJTBGXLL134490

12:07:11 PM
Brenda
Hello Bryan

12:07:18 PM
How are you doing today?

12:07:22 PM
Me
doing great and you?

12:08:01 PM
Brenda
I am doing great as well.

12:08:07 PM
Thanks for asking

12:08:14 PM
I have checked the statsu.

12:08:21 PM
I am showing the parts have arrived for the build and your vehicle has been in this status for about 15 days. I can suggest contacting back about med week next week and we hope to see some changes for you.

12:09:23 PM
Me
awesome, could you check another vin for me?

12:09:40 PM
Brenda
Are you the one that ordered he vehcle?

12:09:50 PM
Me
1C6JJTBG3LL116512
yes

12:09:53 PM
Brenda
You have two on order?

12:10:06 PM
Me
I have 2 orders out there.

12:10:12 PM
Brenda
Wow !!!

12:10:17 PM
Me
:D

12:10:24 PM
I like the truck

12:10:28 PM
Brenda
I guess you do.

12:10:45 PM
One moment

12:10:50 PM
Both are Rubicons.

12:11:59 PM
Me
correct

12:12:04 PM
Brenda
Is one for me

12:12:10 PM
Me
sure!

12:12:16 PM
Brenda
Whoo hoo

12:12:21 PM
The second vin is in D status.

12:12:30 PM
Which mean it is in the scheduling stage

12:12:48 PM
Me
great thanks for checking! appreciate it!

12:12:51 PM
have a great day!

12:12:56 PM
Brenda
You are very welcome Bryan

12:12:58 PMThe agent is typing.

Hi Bryan,
Thank you for sharing your experience! We love hearing your positive feedback. Congratulations on your TWO Gladiators!
Alex
Jeep Social Care Specialist

 

[bangolia]

What will you do with 2 Gladiators? One for you and one for the wife?

I ordered one for Brenda Duh!

 

[Jake]

Your new gal pal!!!

 

[5JeepsAz]

@bangolia has been married to jeepcares this whole time and never said anything about it? wth!?!

 

[Jake]

Question remains: Does his wife know about his other wife????

 

[Jake]

Question remains: Does his wife know about his other wife????

 

[bangolia]

Question remains: Does his wife know about his other wife????

We have a nice love triangle going on.

 

[WildJD]

Hi Bryan,
Thank you for sharing your experience! We love hearing your positive feedback. Congratulations on your TWO Gladiators!
Alex
Jeep Social Care Specialist

Obviously Bryan didn’t order Launch Editions on 4/4/19.

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