First Granite Crystal VIN# Post Here

[Michaelamici]

Talked to my dealer today, he said his rep told him that there was a parts shortage

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[Lumberjack500]

There is hope. I ordered on June 6 and it showed up Saturday. Going Saturday to Tri City.

 

[DannyHVAC]

Yes, Dual top with black hard top. Not color matched top.

• Black 3-Piece Hard Top
• Dual Top Group
• Premium Black Sunrider Soft Top

Crap. I am mad now... but i guess ill get over it. Dealer made mistake.

-Dan

 

[kayakmike]

Talked to my dealer today, he said his rep told him that there was a parts shortage

Yeah, the part they are short on is called the JT

Crap. I am mad now... but i guess ill get over it. Dealer made mistake.

-Dan

Well, you can do two things about it:

1. Complain to the dealer that they didn't order what you asked for. First look at your paperwork and see if you signed anything with the black top as part of your build. If you did, you are probably stuck. But sounds like you will have a Granite Rubicon to start enjoying shortly.
2. If you didn't and the dealer really did make a mistake, then they should re-order with the correct build. Of course, with a Granite color match top, you may be waiting for some time to see your build. Also sounds like right now they aren't accepting builds with color matched tops in most colors, so you may not even be able to place a new order with the build you want.

 

[DannyHVAC]

Yeah, the part they are short on is called the JT

Well, you can do two things about it:

1. Complain to the dealer that they didn't order what you asked for. First look at your paperwork and see if you signed anything with the black top as part of your build. If you did, you are probably stuck. But sounds like you will have a Granite Rubicon to start enjoying shortly.
2. If you didn't and the dealer really did make a mistake, then they should re-order with the correct build. Of course, with a Granite color match top, you may be waiting for some time to see your build. Also sounds like right now they aren't accepting builds with color matched tops in most colors, so you may not even be able to place a new order with the build you want.

Thank you for the advice. I brought in the build pdf from jeeps website... Looks like I signed the the dealers build sheet without triple checking every line. I also said no bedliner and I'm apparently getting bedliner now. I'll take responsibility for not checking.

Judging by all these posts, I'll take it as a blessing in disguise. I'm sure I can order a color matched top down the road.

 

[WildJD]

There is hope. I ordered on June 6 and it showed up Saturday. Going Saturday to Tri City.

I’m assuming this has black top, fenders, and plastic bumper... all look the same color in photo, but have a less glossy texture than the body. ;{

 

[HikerBob]

My JeepCares comment - Ok. So a bunch of us are extremely disgruntled about the Granite Crystal LE continued delay. It’s now being called the Late Edition. Let’s be honest, marketing did a good job of building up the name “Launch Edition” and then gave the impression to us, the purchasing public, that we were going to be the first. I realize that marketing works that way because I also work for a very large company.
With all of that being said, what is FCA going to do for us for being loyal and sticking this thing out? Also, there needs to be more communication with the forum members to let us know what’s going on. There has been very little and when there has been communication we’ve received different answers as to what the delay is.
I look forward to some dialog between us.

JeepCares response - Hi Bob,
I do understand your frustration. As members of the Jeep Customer Care team, we have access to limited resources when it comes to vehicle orders. Our team is able to look up specific orders and see the status and sometimes a tentative build date, however, we are not able to identify why a vehicle is delayed. We do try to relay any information regarding vehicle orders on the appropriate threads, but we do not receive much information about this. We are not trying to leave you in the dark and are attempting to give you all the information we have access to. Our team is most helpful once your vehicle is in your possession. If you experience any concerns, we connect you with a specialist to work with you and your dealer towards a resolution. I do apologize that I do not have more information to provide you with.
Alex
Jeep Social Care Specialist
(Jeep Socialist Specialist) because we treat everyone the same.

 

[JacksonAdiator]

My JeepCares comment - Ok. So a bunch of us are extremely disgruntled about the Granite Crystal LE continued delay. It’s now being called the Late Edition. Let’s be honest, marketing did a good job of building up the name “Launch Edition” and then gave the impression to us, the purchasing public, that we were going to be the first. I realize that marketing works that way because I also work for a very large company.
With all of that being said, what is FCA going to do for us for being loyal and sticking this thing out? Also, there needs to be more communication with the forum members to let us know what’s going on. There has been very little and when there has been communication we’ve received different answers as to what the delay is.
I look forward to some dialog between us.

JeepCares response - Hi Bob,
I do understand your frustration. As members of the Jeep Customer Care team, we have access to limited resources when it comes to vehicle orders. Our team is able to look up specific orders and see the status and sometimes a tentative build date, however, we are not able to identify why a vehicle is delayed. We do try to relay any information regarding vehicle orders on the appropriate threads, but we do not receive much information about this. We are not trying to leave you in the dark and are attempting to give you all the information we have access to. Our team is most helpful once your vehicle is in your possession. If you experience any concerns, we connect you with a specialist to work with you and your dealer towards a resolution. I do apologize that I do not have more information to provide you with.
Alex
Jeep Social Care Specialist
(Jeep Socialist Specialist) because we treat everyone the same.

I should be speechless but I have given up all expectations of any modicum of customer service. That email said absolutely ZERO to a good customer. They may as well have said “STOP bothering us”. My father, who worked for Chrysler for 44 years, is as loyal as they get and once drove Lee Iacocca, has even given up defending them. They have simply lost the plot so to speak.

 

[Lumberjack500]

I’m assuming this has black top, fenders, and plastic bumper... all look the same color in photo, but have a less glossy texture than the body. ;{

Yes

 

[jncomatrix]

why I even bother anymore......the time it took to not get an answer even though he would share "good news", to then be punted to the concierge line from jeep chat..FCA is really starting to be a waste of my time and future dollars.

Alexander
Hi, my name is Alexander with FCA Customer Care, How may I help you?

3:24:00 PM
Me
Hi Alexander. Please tell me the status of my order 43618609

3:24:43 PM
Alexander
Congratulations on the new vehicle order Michael! That is very exciting to hear!

3:24:51 PM
I would be glad to look up the latest good news!

3:24:58 PM
Thank you for the details, much appreciated. Please give me a minute or two to pull up the latest good news!

3:25:05 PM
Me
we shall see if its good news

3:25:23 PM
Alexander
Do you happen to have the VIN Michael?

3:25:41 PM
Me
I do not

3:25:50 PM
von is 43618609

3:25:59 PM
Alexander
Thats no problem, what is the year, make and model ?

3:26:06 PM
Me
2020 jt rubicon le

3:26:18 PM
Alexander
Perfect, just a minute or two here Michael, thank you

3:26:33 PM
Michael, when did you put your order in?

3:27:21 PM
Me
reserved on launch day 04/04 order put in thru xxxxx in xxxxxx. on approx 04/16

3:28:04 PM
Alexander
Great! Just a few more minutes Michael

3:28:32 PM
Michael was this the Gladiator Rubicon?

3:32:07 PM
Me
2020 Gladiator Rubicon Launch Edition

3:32:28 PM
Alexander
Alright Michael, thank you for your patience and cooperation! Because this is a launch day Gladiator, we need to get you over to our special concierge for the vehicle. You will need to dial 800-998-1110 and press extension 1, we have a system in place just to work with launch day customers!

3:36:32 PM
Me
What is the status of the order? Im well aware of what limited options I have to find information about my order on a sixty two thousand dollar vehicle

3:37:47 PM
Alexander
I do apologize Michael, with the launch day edition Gladiator we do have a special concierge service setup, I wish I had access to it here by chat but it can be reached by phone at the number above 800-998-1110, once you get on the phone please dial extension 1. I am sorry for any confusion, we set this up specifically to give that extra helping hand for our launch day edition customers

 

[HikerBob]

This may be crazy but for therapy I’ve started living vicariously through our fellow JT owners as theirs are delivered. It’s a happy bunch and one day in the near-ish future we shall be there too. It’s a good group on this forum so I’m steppin’ out a bit. The excitement of everyone getting their JT in the driveway makes me smile. I guess it’s time to become a glass half-full guy because my bitchin’ ain’t gonna change anythin’. Yes, I know someone will correct the picture I’ve posted to tell me it’s not a Rubi or it’s not a GCLE. That’s okay because it still looks cool and I”m going to make mine look just like only with gloss black wheels.

 

[HikerBob]

why I even bother anymore......the time it took to not get an answer even though he would share "good news", to then be punted to the concierge line from jeep chat..FCA is really starting to be a waste of my time and future dollars.

Alexander
Hi, my name is Alexander with FCA Customer Care, How may I help you?

3:24:00 PM
Me
Hi Alexander. Please tell me the status of my order 43618609

3:24:43 PM
Alexander
Congratulations on the new vehicle order Michael! That is very exciting to hear!

3:24:51 PM
I would be glad to look up the latest good news!

3:24:58 PM
Thank you for the details, much appreciated. Please give me a minute or two to pull up the latest good news!

3:25:05 PM
Me
we shall see if its good news

3:25:23 PM
Alexander
Do you happen to have the VIN Michael?

3:25:41 PM
Me
I do not

3:25:50 PM
von is 43618609

3:25:59 PM
Alexander
Thats no problem, what is the year, make and model ?

3:26:06 PM
Me
2020 jt rubicon le

3:26:18 PM
Alexander
Perfect, just a minute or two here Michael, thank you

3:26:33 PM
Michael, when did you put your order in?

3:27:21 PM
Me
reserved on launch day 04/04 order put in thru xxxxx in xxxxxx. on approx 04/16

3:28:04 PM
Alexander
Great! Just a few more minutes Michael

3:28:32 PM
Michael was this the Gladiator Rubicon?

3:32:07 PM
Me
2020 Gladiator Rubicon Launch Edition

3:32:28 PM
Alexander
Alright Michael, thank you for your patience and cooperation! Because this is a launch day Gladiator, we need to get you over to our special concierge for the vehicle. You will need to dial 800-998-1110 and press extension 1, we have a system in place just to work with launch day customers!

3:36:32 PM
Me
What is the status of the order? Im well aware of what limited options I have to find information about my order on a sixty two thousand dollar vehicle

3:37:47 PM
Alexander
I do apologize Michael, with the launch day edition Gladiator we do have a special concierge service setup, I wish I had access to it here by chat but it can be reached by phone at the number above 800-998-1110, once you get on the phone please dial extension 1. I am sorry for any confusion, we set this up specifically to give that extra helping hand for our launch day edition customers

Ok. Maybe I was too quick with my glass half full comment. DAMN Jeep Socialist Specialist!!!!!

 

[WildJD]

Yes

why I even bother anymore......the time it took to not get an answer even though he would share "good news", to then be punted to the concierge line from jeep chat..FCA is really starting to be a waste of my time and future dollars.

Alexander
Hi, my name is Alexander with FCA Customer Care, How may I help you?

3:24:00 PM
Me
Hi Alexander. Please tell me the status of my order 43618609

3:24:43 PM
Alexander
Congratulations on the new vehicle order Michael! That is very exciting to hear!

3:24:51 PM
I would be glad to look up the latest good news!

3:24:58 PM
Thank you for the details, much appreciated. Please give me a minute or two to pull up the latest good news!

3:25:05 PM
Me
we shall see if its good news

3:25:23 PM
Alexander
Do you happen to have the VIN Michael?

3:25:41 PM
Me
I do not

3:25:50 PM
von is 43618609

3:25:59 PM
Alexander
Thats no problem, what is the year, make and model ?

3:26:06 PM
Me
2020 jt rubicon le

3:26:18 PM
Alexander
Perfect, just a minute or two here Michael, thank you

3:26:33 PM
Michael, when did you put your order in?

3:27:21 PM
Me
reserved on launch day 04/04 order put in thru xxxxx in xxxxxx. on approx 04/16

3:28:04 PM
Alexander
Great! Just a few more minutes Michael

3:28:32 PM
Michael was this the Gladiator Rubicon?

3:32:07 PM
Me
2020 Gladiator Rubicon Launch Edition

3:32:28 PM
Alexander
Alright Michael, thank you for your patience and cooperation! Because this is a launch day Gladiator, we need to get you over to our special concierge for the vehicle. You will need to dial 800-998-1110 and press extension 1, we have a system in place just to work with launch day customers!

3:36:32 PM
Me
What is the status of the order? Im well aware of what limited options I have to find information about my order on a sixty two thousand dollar vehicle

3:37:47 PM
Alexander
I do apologize Michael, with the launch day edition Gladiator we do have a special concierge service setup, I wish I had access to it here by chat but it can be reached by phone at the number above 800-998-1110, once you get on the phone please dial extension 1. I am sorry for any confusion, we set this up specifically to give that extra helping hand for our launch day edition customers

 

[kayakmike]

In honor of Day 120/Week 17/Month 4 since I ordered my Granite LE, I decided to make my obligatory weekly call to the worthless concierge line. Barbara was nice enough to let me know I'm in C status (like we didn't know that!). Same story, still tweaking the paint, still "hope" builds will start "in a few weeks." Told her thanks, but we've heard that same line for several months now and I won't believe her until builds actually start.

The Silver LE my dealer has inbound was still in transit as of yesterday. Figure I'll drive the hell out of it, and after ~100k miles when I'm ready for a new vehicle, maybe my Granite LE will (hopefully) be in D status by then.

 

[atlRubyGlad]

Just got off my concierge call with Paige. Asked to be transferred to manager. Manager, (Susan I think) said the paint matching issue has passed the QA process (outside the production line) and that it was now scheduled for a test run through the production line. If it passes that check then full scale production will be scheduled, her hope was starting the week of 8/26. I assume that would be a big batch of the outstanding orders. First I heard that the paint matching issue was at least out of testing, so we have that going for us at least.

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