VOIDED Factory Warranty after taking it through mud

[MickeyHogan72]

Sucks they flagged your warranty . Personally I would have never taken the Jeep to the dealer in that condition. I’ve had questionable warranty work done on previous jeeps I’ve owned. Most my fault. I made sure the vehicles were spotless when they went to the shop. Never had a problem so I’ve been lucky. Hope it works out for you

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[ShadowsPapa]

You highlighted the wrong sentence...

I should have highlighted that one as well...........

 

[WaterDR]

Back in the day, I used to drag race. Bozos would buy new Shelby’s, Corvettes etc....take them to the track and wreck them. And then bitch when the insurance company wouldn’t cover it.

Also stories of the new car owner who would take the car in with a blown engine or tranny and there would be burnt rubber in the wheel wells. Dealers would refuse warranty claims citing abuse. And always the same comments “well, it’s a race car...I was only doing what it was designed to do”.

I think any reasonable person knows the difference between abuse and use. But I think what is reasonable to one person is not reasonable to another.

In the case of the OP, I think what is on his side is jeeps own advertising. If I were him, I would find any recent commercial of a jeep running through water or mud so he can say “hey, that’s al what I was doing”. I mean, they say the vehicles are “trail rated”. But in the end, two things.....don’t take your shit in all beat up and have reasonable expectations about what a vehicle can and can not do within its mechanical limits.

There are lots of stories with axle and battery issues with mud.

 

[Overloaded]

Note to self never buy used!

 

[Freebooter]

First off, Merry Christmas everyone!

What we have here is a failure in responsibility!

"I took my Jeep in some mud that at the time seemed like fun........I screwed my Jeep up........I accept zero responsibility and if you don't fix it for free.........I am going to sue you, FCA!"

This is what is wrong in the US. The lawyers are sitting back making $200-$300 an hour off of people who can't accept the fact that they screwed up. The lawyers don't lose, we do! Or clean it up and sell it to someone else, then it's their problem. Now, that is a fine outstanding US citizen right there! That's the American spirit, lie to pass your problem to someone else because you're not man enough to accept responsibility for your actions!

Tell the Jeep dealer you did not think the mud would mess up your new truck, but it did, my fault, my responsibility! Ask if they would help you out getting your truck fixed and back on the road! It is going to cost you for going mudding..........responsibility!

 

[j.o.y.ride]

It's not intended to be buried up in mud, you can use it for that but it's not intended for that, two different things. All could of most definitely came from the same problem but maybe could of taken longer for issues to come up. Kinda like buying a car that's had flood damage. It may not show initially, but a few months or even a year later you could run into issues. Mud would be no different. If you went through water to deep and hydrolocked your engine, I promise your warranty wouldn't cover that, I don't see this being any different. It's going to be a long hard fight on this one and I see it probably going in FCA's favor. It sucks for sure.

I'm going with this. There is a massive difference between water fording ability... which is done slowly and doesn't splash deep up inside... and plowing into the water which will douse everything that isn't meant to be doused.

Now in your case this is mud. Looks like you had some good intentional splash downs given the extent of your being covered in mud. On the one hand offset tires and small fenders can do that from driving, but you are stock and it's clearly from plowing.

And I am guessing that unfortunately for you, the mud is left all over the upper regions of the engine bay, where if it water would not be so obvious.

 

[Dewyaw]

This all reinforces my hatred of mud...I'll stick with rocks and sand

1000%

Every time I’ve had a problem, getting stuck or fkn something up, it’s been in mud. Mud is a massive PIA. Learned that lesson at 19 years old on a $6k Jeep. Not at 40 on a $50k Jeep.

Don’t understand the appeal of mudding.

 

[Riccochet]

The "saw it in a commercial" thing won't hold up in court either. Queue the idiots that ran their F150 Raptor's at 100 MPH through the desert slamming 12" kickers that resulted in bent frames. The only defect in those trucks was the person between the steering wheel and seat. They sued Ford. They lost.

Or the guys that literally exploded the rear diff's in their Hellcat Redeye's.

 

[WhatExit?]

1000%

Every time I’ve had a problem, getting stuck or fkn something up, it’s been in mud. Mud is a massive PIA. Learned that lesson at 19 years old on a $6k Jeep. Not at 40 on a $50k Jeep.

Don’t understand the appeal of mudding.

And when it comes to cleaning (washing) a vehicle there is nothing like cleaning up one that's been through mud. The truth is once a vehicle has been through mud there will always be some evidence of it somewhere underneath.

 

[MrFahrenheit]

Am I the only one not missing the point here? I don’t think the OP has any issue with the repairs needed from going through the mud not being covered, it was that MONTHS later when he went in for other issues he found his entire warranty was essentially canceled. Most of the comments in this thread are basically saying he got what was coming to him. Ya’ll crazy.

I would be very interested to know at what point and what criteria determined the entire vehicle warranty should be voided because this guy splashed through some puddles. I bought this truck and the Rubicon model specially because I have every intention of using it for it’s off road capabilities. Do I expect that if I bend or break something while off-roading that it will be covered? No. But would I expect to be able to bring in my truck for other warranty issues and have them covered? Yes.

 

[kevman65]

Am I the only one not missing the point here? I don’t think the OP has any issue with the repairs needed from going through the mud not being covered, it was that MONTHS later when he went in for other issues he found his entire warranty was essentially canceled. Most of the comments in this thread are basically saying he got what was coming to him. Ya’ll crazy.

I would be very interested to know at what point and what criteria determined the entire vehicle warranty should be voided because this guy splashed through some puddles. I bought this truck and the Rubicon model specially because I have every intention of using it for it’s off road capabilities. Do I expect that if I bend or break something while off-roading that it will be covered? No. But would I expect to be able to bring in my truck for other warranty issues and have them covered? Yes.

He intentionally, repeatedly went through a mud hole.
He caked so much mud up and through the truck that the alternator was packed with it and ruined. Think about the location of the alternator. That means that EVERY electrical component not in the cab also has been packed with mud. If you void just the electrical part of the warranty, you have in fact voided the entire warranty because everything on the vehicle is electrically controlled.

He then posted a short video clip of the said abuse of the vehicle on a website that is closely watched, if not ran by, Jeep/FCA.

I have seen this played out before with different vehicles and different manufacturers, the company ALWAYS wins.

Rule #1: Don't do stupid crap with a new vehicle under warranty.

Rule #2: NEVER post said stupid acts on the internet.

 

[Jeeperjamie]

1000%

Every time I’ve had a problem, getting stuck or fkn something up, it’s been in mud. Mud is a massive PIA. Learned that lesson at 19 years old on a $6k Jeep. Not at 40 on a $50k Jeep.

Don’t understand the appeal of mudding.

Don't get me wrong, I don't mind getting in some mud, but if I do I take something that's built for it. A jeep on 35's with 2 to 3 inches of lift will go through mud but definitely isn't made for mud slinging.

There is a big difference between this

And this

 

[Tonyzak36]

I mean not to be that guy. But why on earth would you expect the dealership or anyone else to pay for the damages? You posted photo evidence above of the abuse even... If I drive an axe though my door should I expect it to be covered under warranty? A lawyer will laugh you off, just pay the damages and chalk it up as a learned lesson. Best of luck, hope the truck is repaired and operating properly for you.

 

[Jeeperjamie]

Am I the only one not missing the point here? I don’t think the OP has any issue with the repairs needed from going through the mud not being covered, it was that MONTHS later when he went in for other issues he found his entire warranty was essentially canceled. Most of the comments in this thread are basically saying he got what was coming to him. Ya’ll crazy.

I would be very interested to know at what point and what criteria determined the entire vehicle warranty should be voided because this guy splashed through some puddles. I bought this truck and the Rubicon model specially because I have every intention of using it for it’s off road capabilities. Do I expect that if I bend or break something while off-roading that it will be covered? No. But would I expect to be able to bring in my truck for other warranty issues and have them covered? Yes.

I got the point completely. Some stuff got screwed up because he went mud slinging. FCA warranty got it back running and now he's having other issues. They flagged his vehicle because of misuse and now his warranty is pretty much voided. It sucks but that sounds about like what should of happened. Even if some of the stuff isn't because of the mud, don't give the reason to say it is because of the mud and you don't got nothing to worry about.

 

[MrFahrenheit]

He intentionally, repeatedly went through a mud hole.
He caked so much mud up and through the truck that the alternator was packed with it and ruined. Think about the location of the alternator. That means that EVERY electrical component not in the cab also has been packed with mud. If you void just the electrical part of the warranty, you have in fact voided the entire warranty because everything on the vehicle is electrically controlled.

I mean, let’s be honest, sure the alternator is up high, but that’s just so Jeep can meet it’s advertised fording depth, it’s not like it protected in some steel vault. It’s still open to all the elements unlike most of the electronics which are actually sealed.

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