2021 Ecodiesel Big Issues beaware

[Beewdawg]

thank you. for those that replied, indeed a Lemon law suit is on the works, I offered Jeep to buy it back and they refused even as the jeep sat at the dealer for those many days in a row, I am going to vynil wrap the Gladiator with a "very special I am a lemon wrap" going to drive it around like that and maybe if it becomes viral they will listen easier, will keep you guys posted, as for selling it as someone mentioned, its hard to sell a 2021 Rubicon with Lift and 37s from the dealer at a price where I wont loose an arm and a leg

Sorry to hear about your troubles.
Some service writers are just awful.
I was thinking that if you do the "I'm a lemon" wrap, maybe rent a tow truck and pull it around town for awhile. That'll surely get folks attention.
Might want to include the dealership name in the wrap as well.
Just an idea...

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[Frankdiator]

Do the survey and do it honestly. They deserve what they get. It goes against the dealership and is reviewed by corporate.

I did, got a call from the service writer pretty upset, I told him that my answers were truthful and could prove it to whom ever, that was the end of the story there.

 

[Frankdiator]

Does @JeepCares even care?

a big Fk noooo

 

[CerOf]

I did, got a call from the service writer pretty upset, I told him that my answers were truthful and could prove it to whom ever, that was the end of the story there.

What dealership?

 

[am1978]

a big Fk noooo

Damn. I had a bad experience with @JeepCares too. Not surprised here.

 

[Hootbro]

So how does that work lemon lawing a vehicle that was bought modified with dealer installed mods?

 

[Mr._Bill]

So how does that work lemon lawing a vehicle that was bought modified with dealer installed mods?

If it was sold as a new vehicle with the mods already installed, it should not affect the ability to use the Lemon Law. That's one of the things that may vary from state to state. If the mods are part of the problem, that would be a complicating issue.

 

[Frankdiator]

If it was sold as a new vehicle with the mods already installed, it should not affect the ability to use the Lemon Law. That's one of the things that may vary from state to state. If the mods are part of the problem, that would be a complicating issue.

Not an issue in TX, mods have nothing to do with the issues at this point and even if it was, if buying modified from the dealer is under warranty,

 

[Free2roam]

So I got notified that the part number that is back ordered is a 68403974AC 45 days no ETA.

 

[Smess]

I lemon lawed two Benzes in a row, all it took was a phone call to MBUSA and not only did they tell the dealer to take them both back but to give me whatever I wanted and a hug discount. No attorney even needed.

It ended up it was a defective batch of fuel pumps that both vehicles had.

Read the lemon law book, I would not be talking to the dealer about it. 30 days total for the same problem whether its 1 or 4 visits and its a lemon, that simple.

 

[Scratch]

I truthfully filled out a dealer service survey and gave the dealer a bad rating for the experience. The service manager called me and told me not to bring my vehicle back and he was canceling my appointment and the parts they ordered were also canceled.
This is the same guy who argued with me for 10 minutes that my stock height JTR was lifted and they couldn't do the steering box update because it was lifted.
This was Bob at Jim Manning Ram Jeep in Dinuba Ca.
Honestly the worst part of owning these vehicles is dealing with the dealers. Recently had to have the hard top replaced. They had the JT for a week and a half and I got it back with the trim missing around around the back window, the defroster wires not hooked up and the trim that covers the top electrical plug missing.
Perhaps we should have a thread that just calls out these crappy dealers by name.
Scratch

 

[am1978]

I truthfully filled out a dealer service survey and gave the dealer a bad rating for the experience. The service manager called me and told me not to bring my vehicle back and he was canceling my appointment and the parts they ordered were also canceled.
This is the same guy who argued with me for 10 minutes that my stock height JTR was lifted and they couldn't do the steering box update because it was lifted.
This was Bob at Jim Manning Ram Jeep in Dinuba Ca.
Honestly the worst part of owning these vehicles is dealing with the dealers. Recently had to have the hard top replaced. They had the JT for a week and a half and I got it back with the trim missing around around the back window, the defroster wires not hooked up and the trim that covers the top electrical plug missing.
Perhaps we should have a thread that just calls out these crappy dealers by name.
Scratch

FCA needs to hold their dealer service departments accountable, start firing people who do what you guy did. That will get their attention.

 

[Scratch]

FCA needs to hold their dealer service departments accountable, start firing people who do what you guy did. That will get their attention.

I was told by @JeepCares that they can't do anything about it as each dealer is independently owned. In fact, I got the feeling that jeepcares agents are as frustrated with the dealers as we are.
Seems to me that as a dealer they have to abide by certain guidelines to continue to be a dealer. Perhaps corporate needs to start enforcing it.
Something i just realized when I picked up last week. My service writer is really out of the loop. He has to talk to a shop manager that coordinates with the techs. He doesn't talk to the techs directly. So the person that is responsible for the work never has to be responsible to the customer because they never have to talk to them.

 

[Scratch]

I was told by @JeepCares that they can't do anything about it as each dealer is independently owned. In fact, I got the feeling that jeepcares agents are as frustrated with the dealers as we are.
Seems to me that as a dealer they have to abide by certain guidelines to continue to be a dealer. Perhaps corporate needs to start enforcing it.
Something i just realized when I picked up last week. My service writer is really out of the loop. He has to talk to a shop manager that coordinates with the techs. He doesn't talk to the techs directly. So the person that is responsible for the work never has to be responsible to the customer because they never have to talk to them.
The new dealer I'm dealing with is Clovis Jeep CA. Again I can't recommend them. They need to be named for the crappy service.
.

 

[Forum Crawler]

My service writer is really out of the loop. He has to talk to a shop manager that coordinates with the techs. He doesn't talk to the techs directly. So the person that is responsible for the work never has to be responsible to the customer because they never have to talk to them.

This. As an enthusiast I absolutely despise this system. The middle man, or woman these days, usually has no clue. It’s a total barrier to accurate communication.

Two different times I’ve tried to get the steering and other TSB’s done on mine. At two different dealers.

Same BS answers of “can’t replicate” which in turn translates to “we don’t want to do the work” each time. Asked if the tech could ride along as I can replicate my issues EVERY day and it’s the “oh, we don’t do that” slimy answer. Which really says to me that they are disinterested in helping resolve anything if they don’t smell big money. Maybe FCA doesn’t pay them enough on TSB’s etc.

Worst part of Jeep ownership is their shady service departments.

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