“Vehicle Will Shut Off Soon”

[johnes48]

That shouldn't make a bit of difference - and frankly my gut says I'd not tell them until they had seen and rendered a verdict.
Then I'd tell them. I'd not want to shade their findings by prejudicing them in any way.
It sort of depends on how the second dealer acts.

I’m not going to mention anything unless they ask/bring it up. I don’t want them to approach the diagnostic based off what another dealership said. I’ll have a better feel for it tomorrow when they call. Hopefully it works out

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[it_trailblzr]

I have a rather complicated work life that renders me SLOW to get warranty issues resolved. Add to that the fact that the closest stealership is over 30 miles away, and bottom line is yet to be addressed.

 

[johnes48]

I have a rather complicated work life that renders me SLOW to get warranty issues resolved. Add to that the fact that the closest stealership is over 30 miles away, and bottom line is yet to be addressed.

Ohhh okay. That makes sense then. Interesting to see that the same thing happened to someone else. I'm still waiting to hear back from second dealership

 

[Summitsearcher]

Wow @ShadowsPapa, you always have me jumpin ? I just checked mine before I sprayed it off. Yep ? that sticker is there. Weird it can be fording water and be fine but cleaning it voids the warranty. @johnes48 if I was there in Florida I would have trailered it for you.

 

[ShadowsPapa]

Wow @ShadowsPapa, you always have me jumpin ? I just checked mine before I sprayed it off. Yep ? that sticker is there. Weird it can be fording water and be fine but cleaning it voids the warranty. @johnes48 if I was there in Florida I would have trailered it for you.

I could be a XXXXXXXX and say they knew I didn't need such warning .... but won't HAHAHA
Just kidding.
I do wonder, though - was that ADDED to later builds? Maybe starting in January 2020? Mine is a November 2019 build and maybe they had people putting the nozzle of their gas powered pressure washer into things. I know mine will strip paint and rip the grain out of wood with the red nozzle on the wand. No way I'd ever let that red nozzle near my truck. But then - we can't speak for others, can we?

I agree - if I was there, my car hauler would have proudly hauled the truck to another dealer.

All puns and joking and such aside - I do hope for the best result for the owner of the truck in question. The ads show these things going where I'd not even want to wade - but then "you got it wet, no warranty for you!"

I think they misnamed these - they are the new Gremlin -

 

[johnes48]

Wow @ShadowsPapa, you always have me jumpin ? I just checked mine before I sprayed it off. Yep ? that sticker is there. Weird it can be fording water and be fine but cleaning it voids the warranty. @johnes48 if I was there in Florida I would have trailered it for you.

I appreciate the thought!

 

[johnes48]

Dealership called today. Truck is all fixed up! They were busy yesterday and didn’t get a chance to call and tell me what was wrong with it but they called today. Both batteries were replaced, charging system wasn’t charging due to blown fuse and bad wiring. They fixed it up and ALL was covered under warranty! Truck is back home and I’m on my way back to work! Alternator was fine. Glad I didn’t spend the $1,400 at other dealership

 

[ShadowsPapa]

You mean they wanted to REPLACE an ALTERNATOR that wasn't even bad - all due to a dollar's worth of fuse???? Really?
And batteries - not surprised. My wife had her 2018 Jeep batteries replaced under warranty. Dealership didn't even flinch, told them the symptoms, they fixed it and said "we've seen a lot of that lately".
Holy cow! Buy that tech a meal or something.

 

[cuellar13]

Dealership called today. Truck is all fixed up! They were busy yesterday and didn’t get a chance to call and tell me what was wrong with it but they called today. Both batteries were replaced, charging system wasn’t charging due to blown fuse and bad wiring. They fixed it up and ALL was covered under warranty! Truck is back home and I’m on my way back to work! Alternator was fine. Glad I didn’t spend the $1,400 at other dealership

Glad to hear it! I'd be doing the following:

1. Request a service survey from BOTH dealers, and be completely honest (if they don't send them)
2. Find the Owner and General Manager's email addresses from the shit dealer, and send them a nice email explaining the situation and resolution. They're probably a sales driven dealer, that doesn't value a customer after they sell them something, but there's a saying I've heard a couple of general managers use: "The Sales Department gets us the customers, and the Service Department helps us keep them (or lose them)."
3. Email Jeep Corporate Headquarters and customer service, and let them know exactly what happened, along with any out of pocket expenses lost work time you incurred.
4. Go back to the second dealer for your next oil change.

That's just me, though. Again, congrats on getting your truck back!

 

[ShadowsPapa]

Glad to hear it! I'd be doing the following:

1. Request a service survey from BOTH dealers, and be completely honest (if they don't send them)
2. Find the Owner and General Manager's email addresses from the shit dealer, and send them a nice email explaining the situation and resolution. They're probably a sales driven dealer, that doesn't value a customer after they sell them something, but there's a saying I've heard a couple of general managers use: "The Sales Department gets us the customers, and the Service Department helps us keep them (or lose them)."
3. Email Jeep Corporate Headquarters and customer service, and let them know exactly what happened, along with any out of pocket expenses lost work time you incurred.
4. Go back to the second dealer for your next oil change.

That's just me, though. Again, congrats on getting your truck back!

They live and die by those surveys. I've literally been BEGGED to complete them.
I was always told that especially in lean times the shop can make or break a dealership. True or not - think of these days of covid and shortages, you need a vehicle fixed but you don't always need a NEW vehicle.
IMO, the one that excels in service will likely get my next visit (except now I've learned of Motor Inn and will chat with them first LOL)

 

[johnes48]

You mean they wanted to REPLACE an ALTERNATOR that wasn't even bad - all due to a dollar's worth of fuse???? Really?
And batteries - not surprised. My wife had her 2018 Jeep batteries replaced under warranty. Dealership didn't even flinch, told them the symptoms, they fixed it and said "we've seen a lot of that lately".
Holy cow! Buy that tech a meal or something.

Yeaaa my mind is blown. I can’t believe that it was the batteries. I can’t believe the difference in the diagnostic. My mind is blown. I told them I appreciated them very much. My faith is restored. Not with original dealership though. Never going back

 

[ShadowsPapa]

Yeaaa my mind is blown. I can’t believe that it was the batteries. I can’t believe the difference in the diagnostic. My mind is blown. I told them I appreciated them very much. My faith is restored. Not with original dealership though. Never going back

I was blown away at this situation - I always - always - diagnose before assuming anything.
First find out what the ROOT of the problem is, THEN find the cause of that - the second shop did just that. They performed BASIC troubleshooting 101. Is the alternator charging - and you test that at the alternator (depending on the system).
I had a MIL light come on a week after I put the 4.0 in my little car. I looked at the volt meter (it's got the rally pack gauges and console) and the voltage was low. No wonder the PCM was hollering. They don't like low voltages.
I checked and gee, the alternator seemed to be working. So I checked basic stuff. It had two 60 amp fuses handling the charging system. Replaced one of the fuses and that was that.
It hasn't blown since - so either it was ready to go (PCM, PDC, engine and harness came from a very wrecked Jeep - MAYBE the accident caused an issue) or I did something during the process of marrying the Jeep wiring harnesses into my original Eagle harnesses, who knows. But I systematically went through troubleshooting processes. That's what the first dealer should have done. You had to have it jumped -why? Those batteries will run a vehicle for a while if good. So test the batteries.
OK, it's not charging - check fuses, check as per their service procedures for these systems (smart alternators) - don't look at it and say yuk, this is messy, obviously this is abused.
Apparently your second dealership hires people capable of looking beyond dirt and doing real honest-to-goodness TROUBLESHOOTING and diagnosis.

 

[Mac]

Glad it got resolved, but just goes to show how terrible Jeep service is, I would dread having to take my JT in for service or warranty work, just such a gamble, so many horror stories similar to this.

 

[FloridaJT6MT]

Yeaaa my mind is blown. I can’t believe that it was the batteries. I can’t believe the difference in the diagnostic. My mind is blown. I told them I appreciated them very much. My faith is restored. Not with original dealership though. Never going back

I’m so glad this was resolved for you but this was outrageous. I also live in Florida and I will never go to that fucking stealership.

 

[HighNoon]

What the second service department did is admirable and they deserve credit for breaking from the first dealer. There may be a bigger problem at the original dealer.

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