8 Speed Auto Transmission slipping problems at 13,000 miles (3rd time in for repairs)

[ZX6steve]

Ok, worked in dealerships for a long time. I’ve been everything from service tech, all the way to fixed operations manager. So #1 you are upset. I agree this is not the way to treat a customer. #2 Jeep wave fine print, and what your salesman said are two different things. People here are just pointing out the fine print. We get you are angry, most people would be. But venting on everyone here isn’t going to help. Now, if your angry behind a keyboard, and people aren’t answering when they see your number, I’m going to guess you’re not being as patient as you could be. Obviously this is not my staff or my dealership. I wouldn’t leave you in the dark like this for weeks. But since it’s not mine, here’s my advice. ( take it for what it is, advise is like a$$ holes we all have one )

Venting on service advisors is of little to no use, many ( not all ) don’t know much about cars
and many are overwhelmed, and under payed.

what your salesman “ sold “ you in the Jeep wave program vs what it actually does/is are two different things ( this is not the service departments fault )

NOW THE ADVICE

Ask to meet with the

Fixed operations manager And The Sales Manager ( at the same time )

These two people need to be your friend, getting angry and irate will not help you here
Trust me, they deal with it a lot. An angry customer ( you at this point ) is a result of multiple issues from multiple staff that report to them. Communication here is key, ( coffee, donuts peace offering is good here too ) if you’re in a really good mood ( coffee for service advisor staff also good )
Be honest, make your case, don’t be angry with them, be fair be polite.

To Fixed Op Manager
My gladiator has X issue
I dropped it off on X date
I didn‘t get an answer for X days
My service advisor X has not made any outward calls to me or communicated with me, I have had to make calls on multiple occasions to the dealership to get these answers.
when is my transmission expected

To Sales Manager
I purchased my vehicle from X
X sold me Jeep wave
X told me that Jeep wave included service loaner
i purchased Jeep wave for that reason
i have been a loyal Jeep consumer for X years/ X vehicles
can you provide me with a loaner or a rental, as it was my understanding that that’s what Jeep wave was for and why I purchased it.


Now, on a more personal note ( more advice from my personal experience )

Try to not be emotional about it. I know it’s hard but emotions and anger and frustration often cloud the situation, and add tension where it’s not neede. You don’t want to be angry, no one does.
these people at the dealership, probably they dropped the ball, and now it’s cascading.
You’re angry, and they have a mess on their hands. Add in the holidays and CoVid, and you get a bunch of stuff that snowballed the issue. You have every right to be angry, but taking that anger out on the people who ultimately will be fixing this truck isn’t going to resolve anything.
Personally, I always made sure my service advisors made outward calls, I did my best to empower them to make things right. But not many advisors are given the latitude they need, often they aren’t even authorized to rent vehicles for customers. So be calm, be clear, be civil and make your case. A little Humility can sometimes fix things too.

I hope this gets resolved for you FCA is no better than or really any worse than most.
Most often good service comes from good dealership owners, and managers not from the company.

The only two brand I’ve worked for that went above and beyond were Mercedes and BMW
( They are customer centric brands )

Great advice here sir. Though I have vented on this forum, a business like approach with professionalism is how every interaction has been handled with any and all personnel dealing with my vehicle at the dealership by myself. I fully understand the value of positive communication, and practice what you have preached in your response. Understandably, it is perhaps perceived differently here, as I have vented on this forum regarding the lack of communication by my dealer, and my disappointment in FCA for not providing loaner vehicle's for warranty work while selling me on the opposite, and yes, my disappointment in purchasing such an unreliable vehicle. You mention that people on here are just trying to point out the fine print, and that "venting on everyone here" isn't going to help. Agreed, lots of folks on here with constructive advice and insight, like yourself. I sincerely apologize if any of you feel like I have vented on you. Unfortunately, there are also people in this forum that feel like it is their responsibility to blindly tow the FCA/Stellantis company line, as they are hardcore Jeep enthusiasts like I have been for 20+ years, and reply to my thread with negative statements with false assumptions regarding my intentions, which serve to attack my character. The replies implying that I am trying to take advantage of the situation by "wishing it into something it is not", or the sarcastic remarks like "here's your free rental vehicle for the week" are not pointing out any useful information, and are certainly not constructive, and speak to their character. I will not be apologizing to those people. You know who you are. Maybe go troll someone else's thread. I will consider the source for any of your responses in the future, will just ignore them, and will not be responding to them.

Some actual useful information with an update on my transmission forthcoming........

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[IslandFalconer]

Great advice here sir. Though I have vented on this forum, a business like approach with professionalism is how every interaction has been handled with any and all personnel dealing with my vehicle at the dealership by myself. I fully understand the value of positive communication, and practice what you have preached in your response. Understandably, it is perhaps perceived differently here, as I have vented on this forum regarding the lack of communication by my dealer, and my disappointment in FCA for not providing loaner vehicle's for warranty work while selling me on the opposite, and yes, my disappointment in purchasing such an unreliable vehicle. You mention that people on here are just trying to point out the fine print, and that "venting on everyone here" isn't going to help. Agreed, lots of folks on here with constructive advice and insight, like yourself. I sincerely apologize if any of you feel like I have vented on you. Unfortunately, there are also people in this forum that feel like it is their responsibility to blindly tow the FCA/Stellantis company line, as they are hardcore Jeep enthusiasts like I have been for 20+ years, and reply to my thread with negative statements with false assumptions regarding my intentions, which serve to attack my character. The replies implying that I am trying to take advantage of the situation by "wishing it into something it is not", or the sarcastic remarks like "here's your free rental vehicle for the week" are not pointing out any useful information, and are certainly not constructive, and speak to their character. I will not be apologizing to those people. You know who you are. Maybe go troll someone else's thread. I will consider the source for any of your responses in the future, will just ignore them, and will not be responding to them.

Some actual useful information with an update on my transmission forthcoming........

Great! I totally get what it’s like to be frustrated. And yeah sometimes sarcasm isn’t what’s needed. Like I said I’d talk to sales. They will usually fix you up. I was lucky my at my Mercedes dealer we had 80 loaners. But regardless I hope they fix you up. My 21 JL has 30k on it now and it’s been flawless. Only thing that they fixed was the steering wheel airbag because it was peeling. And they did it when I had the oil changed. And for a ZF to fail is rare.
Those transmissions are pretty solid. But shit does happen

 

[Maximus Gladius]

Great advice here sir. Though I have vented on this forum, a business like approach with professionalism is how every interaction has been handled with any and all personnel dealing with my vehicle at the dealership by myself. I fully understand the value of positive communication, and practice what you have preached in your response. Understandably, it is perhaps perceived differently here, as I have vented on this forum regarding the lack of communication by my dealer, and my disappointment in FCA for not providing loaner vehicle's for warranty work while selling me on the opposite, and yes, my disappointment in purchasing such an unreliable vehicle. You mention that people on here are just trying to point out the fine print, and that "venting on everyone here" isn't going to help. Agreed, lots of folks on here with constructive advice and insight, like yourself. I sincerely apologize if any of you feel like I have vented on you. Unfortunately, there are also people in this forum that feel like it is their responsibility to blindly tow the FCA/Stellantis company line, as they are hardcore Jeep enthusiasts like I have been for 20+ years, and reply to my thread with negative statements with false assumptions regarding my intentions, which serve to attack my character. The replies implying that I am trying to take advantage of the situation by "wishing it into something it is not", or the sarcastic remarks like "here's your free rental vehicle for the week" are not pointing out any useful information, and are certainly not constructive, and speak to their character. I will not be apologizing to those people. You know who you are. Maybe go troll someone else's thread. I will consider the source for any of your responses in the future, will just ignore them, and will not be responding to them.

Some actual useful information with an update on my transmission forthcoming........

I also know what it’s like to be sold something by finance office only to have corporate move the goal posts at the end and not budge. Like an extended warranty program that is based on TIME and Kilometres, which ever comes first. Most of us have bought into that. In the end when hitting an elk that wrote off the truck and TIME and Kilometres (in $$$ value) was owed back at cancellation, corporate changed it to actual cost of warranty approved repairs was more than I paid for the program and kept the $1000 I was owed. I called it loud and proud, “this is corporate theft.” (This was Toyota)

You better believe I was saying words and maybe ranted on some forums.

I don’t have a problem how you explained what you are living through. I bet your language would be a bit more colourful if we met at the gas station or hung around the coffee machine and kicked up the subject.

 

[dcmdon]

The gas engine does not get the ZF trans. It gets a variation, made by FCA, not ZF. The two trans cannot be more different

Absolutely untrue.

ZF makes versions of the 8HP to accommodate engines with different amounts of torque.
They also license it to other companies to manufacture.

The gas powered Gladiator's AT is a lower torque version of the 8HP that is made in the US by FCA. Other than that they are the same unit.

 

[ShadowsPapa]

Absolutely untrue.

ZF makes versions of the 8HP to accommodate engines with different amounts of torque.
They also license it to other companies to manufacture.

The gas is a lower torque version that is made in the US by FCA. Other than that they are the same unit.

Yup. ZF could not keep up with Jeep needs and Jeep had a plant that could handle it. Some of the parts like the housing were changed for Jeeps machining equipment and so on but it's a ZF transmission in design, in patents and so on.
It's called Torqueflite by Chrysler but it's a ZF design. Jeep has to keep ZF apprised of any changes they make for their own purposes.
If it wasn't a ZF transmission at heart Jeep would have no need to license it - they'd simply make it. Licensing means they are using patented designs.

 

[dcmdon]

Yup. ZF could not keep up with Jeep needs and Jeep had a plant that could handle it. Some of the parts like the housing were changed for Jeeps machining equipment and so on but it's a ZF transmission in design, in patents and so on.
It's called Torqueflite by Chrysler but it's a ZF design. Jeep has to keep ZF apprised of any changes they make for their own purposes.
If it wasn't a ZF transmission at heart Jeep would have no need to license it - they'd simply make it. Licensing means they are using patented designs.

I do wonder if ZF can hold FCA to certain manufacturing tolerances and metallurgical standards. I mean, those are 2 ways FCA could screw up a good design. But ZF probably doesn't want a licensed product ruining its reputation.

 

[Gladman]

I do wonder if ZF can hold FCA to certain manufacturing tolerances and metallurgical standards. I mean, those are 2 ways FCA could screw up a good design. But ZF probably doesn't want a licensed product ruining its reputation.

I would think, given the track record on these transmissions, and really, the lack of issues even posted here, would indicate that FCA/Stellantis are living up to the quality equation of the license agreement.

 

[Hootbro]

I doubt any license that ZF gave FCA was just blueprints only and they walked away. It probably included a whole technical and support package from setting up the factory, forgings and dies to also probably include a list of preferred suppliers for all the other bits and pieces.

 

[ShadowsPapa]

I doubt any license that ZF gave FCA was just blueprints only and they walked away. It probably included a whole technical and support package from setting up the factory, forgings and dies to also probably include a list of preferred suppliers for all the other bits and pieces.

The agreement I read about said that FCA had to keep ZF apprised of any modifications to anything at all for Jeep vehicles. Since both companies make the transmission, and ZF must ultimately support the design, it makes sense that each must keep the other informed.
The changes I read about were more for specifics involved in the manufacturing process - for example, how a casting is indexed in a machine for the next process. People look at transmission housings of the past and ask why something is shaped a certain way or what's that part sticking out there for, what are those holes for........ it's for setting up a casting or part in a machine, clamping, indexing and so forth. Sort of like some of the holes in a frame - some are to index the steel in a press for the next bend or other process, others may be to hold it in a specific place and position on the line as it comes in for the engine assemble to be mounted to the frame.
I've watched cars and trucks being built in multiple plants. Holes and shapes exist for reasons. Even for small items like lawn equipment, the parts must be set up on the line and hold their position precisely. It's even more critical today than when I toured the Ford and MOPAR and John Deere plants because of the greater automation. If that part shifts a fraction of an inch, it's trash.
And in the case of these transmissions. FCA already had equipment to handle these, but some modifications had to be made for variations in the equipment - different spots on the housing, for example, had to be set up for the housing to be held for perhaps a drilling operation or something else. The equipment could do the same thing, but it was held in place and indexed differently, so the part had to have minor changes. That's what most of the changes were for physically, otherwise most of it was programming.

 

[rharr]

Can we just refer to the gas trans as the 850re to keep things straight and oil burner trans as the 8hp75?

You guys love to cause confusion by referring to everything as zf, who cares talk model numbers, if the trans were all the same then they would have the same model number.

 

[ShadowsPapa]

Can we just refer to the gas trans as the 850re to keep things straight and oil burner trans as the 8hp75?

You guys love to cause confusion by referring to everything as zf, who cares talk model numbers, if the trans were all the same then they would have the same model number.

Totally agree.

It's like saying "my car has a Torqueflite transmission. Well duh, it probably does ir it's a MOPAR.
Heck, my little Eagle has a TF transmission. (but no, it won't bolt up to your 318)
And a lot of cars and trucks and SUVs besides Jeep has ZF engineered, designed and built or licensed transmissions.
The Grand Cherokee has these same transmissions in 'em.

 

[DAVECS1]

Except the 8hp75 will bolt up and hold up better. It just the difference between an 4L60E and a 4L80E

 

[ShadowsPapa]

Except the 8hp75 will bolt up and hold up better. It just the difference between an 4L60E and a 4L80E

What, 750 pound/ft of torque handling vs 500 pound/ft?

 

[NC_Overland]

Can we just refer to the gas trans as the 850re to keep things straight and oil burner trans as the 8hp75?

You guys love to cause confusion by referring to everything as zf, who cares talk model numbers, if the trans were all the same then they would have the same model number.

I don’t think anyone who is knowledgeable at all on the subject has said it’s same transmission. Like previously stated, ZF has built their 8 speed differently for years based on the application it’s going into.

 

[Glad_he_ate]

I read the 75 in 8hp75 is actually for newton meters not ft lbs.
553 foot lbs or 750 nm. Still far more then the 3.0 is putting out.

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