Safe way to keep FAD engaged?

[Darel]

I hate coming off as if I am siding with a dealership here, so don’t take it the wrong way. Your warranty does not include rental reimbursement or a free loaner unless you paid for an extended or third party warranty. That’s why dealerships are laughing you out the door when you demand one. It is a courtesy service many dealers offer because they want warranty work, but it’s not something you are entitled to.

Bite the bullet on the cost for a rental, and just get your truck in to get fixed. If you keep making enemies out of service departments over a loaner you are just going to drag out getting your truck fixed.

I disagree. Cut and pasted from my warranty manual:

CAR RENTAL ALLOWANCE The Plan will pay up to $35 per day ($175 maximum per occurrence) for Car Rental or Taxi Reimbursement anytime a component covered by the Plan or Basic Warranty fails, causing the vehicle to be inoperable and repairs take overnight.

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[HjStrater]

I disagree. Cut and pasted from my warranty manual:

CAR RENTAL ALLOWANCE The Plan will pay up to $35 per day ($175 maximum per occurrence) for Car Rental or Taxi Reimbursement anytime a component covered by the Plan or Basic Warranty fails, causing the vehicle to be inoperable and repairs take overnight.

Is that for the extended warranty? Because this is page 4 of the standard Jeep warranty.

1.1. INCIDENTALANDCONSEQUENTIALDAMAGESNOTCOVERED
Your warranties do not cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• Lost time
• Inconvenience
• The loss of the use of your vehicle
• The cost of rental vehicles, gasoline, telephone, travel, or lodging • The loss of personal or commercial property
• The loss of revenue

 

[NachoRuby]

Is that for the extended warranty? Because this is page 4 of the standard Jeep warranty.

1.1. INCIDENTALANDCONSEQUENTIALDAMAGESNOTCOVERED
Your warranties do not cover any incidental or consequential damages connected with your vehicle’s failure, either while under warranty or afterward.
Examples of such damages include:
• Lost time
• Inconvenience
• The loss of the use of your vehicle
• The cost of rental vehicles, gasoline, telephone, travel, or lodging • The loss of personal or commercial property
• The loss of revenue

I have that too. It's part of jeep wave. It's a service contract included at purchase, but mine says the exact same thing. I think we all have it. Maybe they didn't start including it until later?

CAR RENTAL ALLOWANCE The Plan will pay up to $35 per day ($175 maximum per occurrence) for Car Rental or Taxi Reimbursement anytime a component covered by the Plan or Basic Warranty fails, causing the vehicle to be inoperable and repairs take overnight.

 

[Darel]

I have the 125,000 mile 8 year MaxCare extended warranty through Chrysler. This is from MaxCare.

 

[HjStrater]

I have the 125,000 mile 8 year MaxCare extended warranty through Chrysler. This is from MaxCare.

That’s why I prefaced what I said with unless you have an extended or third party warranty. Maybe contact the warranty office about how you can get reimbursed for a rental without having to go through a dealer.

 

[Darel]

That’s why I prefaced what I said with unless you have an extended or third party warranty. Maybe contact the warranty office about how you can get reimbursed for a rental without having to go through a dealer.

I'm going to have to, I thought the dealer WAS my warranty office but I guess not.

 

[HjStrater]

I have that too. It's part of jeep wave. It's a service contract included at purchase, but mine says the exact same thing. I think we all have it. Maybe they didn't start including it until later?

CAR RENTAL ALLOWANCE The Plan will pay up to $35 per day ($175 maximum per occurrence) for Car Rental or Taxi Reimbursement anytime a component covered by the Plan or Basic Warranty fails, causing the vehicle to be inoperable and repairs take overnight.

My Jeep wave says I have same day rental but specifically that overnight work is not covered. Odd that it would be different. But I bought mine June 2020, maybe they added stuff later.


Rental allowance (not to exceed $35) is only for same day mechanical repair or maintenance service (excluding bodywork). Vehicles kept overnight are not eligible.

 

[NachoRuby]

My Jeep wave says I have same day rental but specifically that overnight work is not covered. Odd that it would be different. But I bought mine June 2020, maybe they added stuff later.


Rental allowance (not to exceed $35) is only for same day mechanical repair or maintenance service (excluding bodywork). Vehicles kept overnight are not eligible.

I just looked back in the app. I was getting it confused with our certified pre-owned JKU with extended warranty.

 

[HjStrater]

I'm going to have to, I thought the dealer WAS my warranty office but I guess not.

Dealers are quick to sell or tack on extended warranties, but don’t much like having to work with them in the service dept.

 

[NachoRuby]

I'm going to have to, I thought the dealer WAS my warranty office but I guess not.

Some dealerships hate warranty work. And will go out of their way to avoid it, including blaming the user. Avoid those dealerships, and report them.

 

[Kevin_D]

Just found this on the JL forum. Kinda looks like if I just make a jumper between the green/pink and the pink/blue wires it'll stay engaged all the time. Hmmmm.....

EDIT: a later post said that when engaged pin 2 grounds out, so it could be as simple as grounding pin 2. At the same time though, the guy says that the FAD remains in the position it was in if 12v is removed from pin #1, so it really could be as simple as putting it in 4wd and then disconnecting the plug. That's worth a shot, at least.

I can't imagine the actuator is anything more than a motor switching between two states. I'd recommend testing your idea: put it in 4HI, and then unplug the actuator.
If you get some sort of warning, then I'd experiment with a jumper on pin 3 at the FAD actuator.

Kevin

 

[ShadowsPapa]

I can't figure out - this seems to all be because you don't want to deal with an appointment to diagnose?
No dealer, no doctor, no shop is going to rely on customer diagnosis. That's not realistic to expect "here's my truck, I know what it is, fix it my way or you don't get to look at it". Good grief, they MUST diagnose these things to get paid back (unless the TSB states "if customer complains about...." because they already know the issue). The noise could be something else - and yet you want them to do a TSB on your word and what if - what if that doesn't fix it? Then what?

I AM supporting the dealership on this. You come across as if you deserve something - because of a sound, and refuse to let them diagnose it - even though their getting paid may depend on it, and if YOU are wrong and the sound is still there, then I can see it now - they'll be the bad guy, not you.

No one owes you a loaner. No one. That's not "Your right". Besides, there's a big shortage of rental and loaner cars now anyway so it's even less likely anyone gets a loaner or rental.

This sounds more like demanding what you perceive you are owed than trying to work through a problem logically.

Did you READ the REST of that loaner vehicle thing?
If the dealer doesn't have one, you are allowed 35 bucks to go get one for the day.............

There are no guarantees! If the shelf is bare, you yell at them and demand what you are owed?
Bite the bullet like most of the rest of us do - let them diagnose it, fix it properly, correctly and get paid for doing so by Jeep otherwise next time you really need something, you'll be on their shxx list.

And no, dealers are NOT the warranty office. Dealers have NOTHING to do with warranties! They fix things and then get paid by the plan - IF they follow certain procedures laid out by the warranty company! If they don't follow processes and procedures and if they do not diagnose issues - they are likely to not get paid no matter how loudly you say you KNOW what the issue is and can't be wrong.
If they don't follow rules, they don't get paid, it's that simple. The warranty company holds the noose around their necks. The WARRANTY company is responsible, not the dealer. You are yelling at the wrong party in this.

 

[Darel]

I can't figure out - this seems to all be because you don't want to deal with an appointment to diagnose?
No dealer, no doctor, no shop is going to rely on customer diagnosis. That's not realistic to expect "here's my truck, I know what it is, fix it my way or you don't get to look at it". Good grief, they MUST diagnose these things to get paid back (unless the TSB states "if customer complains about...." because they already know the issue). The noise could be something else - and yet you want them to do a TSB on your word and what if - what if that doesn't fix it? Then what?

I AM supporting the dealership on this. You come across as if you deserve something - because of a sound, and refuse to let them diagnose it - even though their getting paid may depend on it, and if YOU are wrong and the sound is still there, then I can see it now - they'll be the bad guy, not you.

No one owes you a loaner. No one. That's not "Your right". Besides, there's a big shortage of rental and loaner cars now anyway so it's even less likely anyone gets a loaner or rental.

This sounds more like demanding what you perceive you are owed than trying to work through a problem logically.

Did you READ the REST of that loaner vehicle thing?
If the dealer doesn't have one, you are allowed 35 bucks to go get one for the day.............

There are no guarantees! If the shelf is bare, you yell at them and demand what you are owed?
Bite the bullet like most of the rest of us do - let them diagnose it, fix it properly, correctly and get paid for doing so by Jeep otherwise next time you really need something, you'll be on their shxx list.

And no, dealers are NOT the warranty office. Dealers have NOTHING to do with warranties! They fix things and then get paid by the plan - IF they follow certain procedures laid out by the warranty company! If they don't follow processes and procedures and if they do not diagnose issues - they are likely to not get paid no matter how loudly you say you KNOW what the issue is and can't be wrong.
If they don't follow rules, they don't get paid, it's that simple. The warranty company holds the noose around their necks. The WARRANTY company is responsible, not the dealer. You are yelling at the wrong party in this.

I don't think you followed most of this thread.

I literally cut and pasted from my warranty manual that states I AM covered for $35 a day rental for five days. So, sorry if you think I'm acting like a Karen here, but I AM entitled to this. If this is something that needs to be set up outside of the dealer, that's my bad - there's no information I can find about that fact though. When I buy a Chrysler warranty from a Chrysler dealer and I take my brand new Chrysler vehicle to a Chrysler dealer, I don't think it's an unreasonable assumption that the Chrysler dealer NOT act like an ass and try and blacklist me because they don't want to provide a service that I paid them for.

If there's some sort of 1-800 number I'm supposed to call outside of the dealer to set this up, that needs to be made much more obvious.

Likewise, while I DO understand that there are procedures they need to follow, I am only trying to save BOTH of us time and money. Dealers get paid pennies on the dollar for warranty work. If they can buy a $149 part ahead of time and install it in two hours, vs. spending 3-4 hours diagnosing it (possibly incorrectly), sending me home, setting up another appointment however much later, etc. it works for them.

Thanks for your input on the FAD engagement.

 

[Renegade]

This is exactly what I said I don't want to do, but thanks.

You clearly said, “how best can I keep the FAD engaged, but NOT be driving around in 4wd on normal dry roads?”
That’s exactly what this does. The new wider collar keeps the two axle shafts engaged all the time. Granted, you do have to deal with your FAD actuator some way…
Your FAD actuator has a light spring that should keep the collar disengaged. It uses an electromagnetic current to engage when 4WD is selected. Unplugging likely won’t solve the current problem.

 

[Darel]

You clearly said, “how best can I keep the FAD engaged, but NOT be driving around in 4wd on normal dry roads?”
That’s exactly what this does. The new wider collar keeps the two axle shafts engaged all the time. Granted, you do have to deal with your FAD actuator some way…
Your FAD actuator has a light spring that should keep the collar disengaged. It uses an electromagnetic current to engage when 4WD is selected. Unplugging likely won’t solve the current problem.

OK thanks for confirming the spring return. That sucks.

I did say I don't want any aftermarket solutions, I want to keep my truck bone stock and just have some sort of a band-aid in case I have to deal with this for an extended period of time.

That said, I did find conflicting accounts that the FAD is either spring return or power-driven each way, I'm glad you confirmed that before I wasted my time on that. And if I'm going to go through the trouble of pulling the collar out of the axle, why wouldn't I just reinstall the parts that fix the problem for good, right? As I mentioned above, I also found conflicting reports about the pins in the FAD, one source says 12v to pin 2 closes it, another says grounding pin 2...obviously vastly different outcomes if I guess wrong. I suppose I could get under there with a meter and figure it out, maybe I'll give that a shot.

I'm starting to think maybe the best course of action here (obviously depending on what the dealer says next week) is to just fix it myself, which frankly is very upsetting, but I guess if you want things done right in a timely manner you just have to do them yourself. This'll be even harder to explain to my wife, who pushed me to get a new truck so she could start seeing me on weekends...sorry hon.

Thanks everyone for your input, I appreciate it.

D

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