Anyone has jeep refuse warranty work with out having receipts for oil changes

[Akgladiator]

It will most certainly be the last jeep I own, probably dodge brand vehicle too. I’m a die hard dodge fan. Last few vehicles have been Chrysler 300 srt8, Dodge Charger Daytona 392 and then this rubicon gladiator . The last 2 vehicles have been a headache and yes I know all car brands have their issues I understand that. I’m just having bad luck with dodge brand vehicles and it’s sucks because I love them. I buy a lot of mopar stuff and even name my pets after mopar

I feel your pain. I had a chrysler 300c which is constantly issues here and there. Then brought a brand new daytona 392, backup camera stopped working in less than 30days. Paint peeled, bcm issues. Sold them all and never looked back.

Your best bet is find another dealer willing to look at it

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[Jefe1018]

Fraud? Lol you are really square

Yes having a shop create “fake” records to purposely deceive the service department of a dealership is indeed, fraud - a good lawyer might argue a gross misrepresentation. Nonetheless, unethical.

Are you just a crook?

 

[ShadowsPapa]

Fraud? Lol you are really square

Seriously? You'd break a law, or encourage others to do so? And if a tech did this and got caught - they'd likely be fired and have trouble getting another job in a shop as no one wants to deal with someone who would lie on work orders.
Do you want a lair, a fraud, to work on your stuff? Maybe a doctor who writes fake scripts or falsifies insurance or Medicare papers working on you - you have no clue what he's willing to do if he'd do that.
I guess since breaking rules and laws is ok, then you are fine with many of the things going on in the world now.

 

[ecidiego]

Seriously? You'd break a law, or encourage others to do so? And if a tech did this and got caught - they'd likely be fired and have trouble getting another job in a shop as no one wants to deal with someone who would lie on work orders.
Do you want a lair, a fraud, to work on your stuff? Maybe a doctor who writes fake scripts or falsifies insurance or Medicare papers working on you - you have no clue what he's willing to do if he'd do that.
I guess since breaking rules and laws is ok, then you are fine with many of the things going on in the world now.

Lol. Dude if the guy literally changed the oil and some scumbag dealer rejects his statements and won't even look at the truck, 0 fuks making up some paperwork. 'Falsifying paperwork'. The guy literally changed his oil and just needs to push through the dealer's bullshit. Nothing unethical since he literally changed his oil. If he didn't, sure.

'Deceive' a dealership. That's hilarious. Oh boohoo, deceiving one of the most deceptive businesses on Earth. Just lol.

I get it, some people worry about the civil rights of rapists. I don't. To each their own!

 

[ShadowsPapa]

Lol. Dude if the guy literally changed the oil and some scumbag dealer rejects his statements and won't even look at the truck, 0 fuks making up some paperwork.

'Deceive' a dealership. That's hilarious. Oh boohoo, deceiving one of the most deceptive businesses on Earth. Just lol.

I get it, some people worry about the civil rights of rapists. I don't. To each their own!

Who the hell is talking rapists? Get a grip. We're talking someone like you asking a tech in another shop to falsify records. It's bad enough that some shops operate that way but to go ask others to create false records....... no wonder things are getting so bad. There are no lines any more.
So you'd happily stoop as low as the others. Hey, they do it so I'll do it, eh?
So getting others involved in faking records is ok because another dealer insists on seeing records. See, you are no better than them.
I have scruples and stick to them. You'd lie to get what you want. I won't, even if I lose, I won't lie.
I'm rather proud of that - even a letter a former teacher wrote for me while I was job searching said my behavior was beyond reproach. A letter I've been proud of, as well as the way I was raised by my parents. Don't cross that line.
70 of us "laid off" from IT jobs by a major company. All were told to go to our desks and stay there, security would ensure we stayed put and then we'd each be escorted out. For some reason that company trusted me - I was allowed to walk the floor freely and say goodbye to my co-workers and no security ever came to my desk. Maybe it was because they knew I didn't cross lines.

 

[ecidiego]

Who the hell is talking rapists? Get a grip. We're talking someone like you asking a tech in another shop to falsify records. It's bad enough that some shops operate that way but to go ask others to create false records....... no wonder things are getting so bad. There are no lines any more.
So you'd happily stoop as low as the others. Hey, they do it so I'll do it, eh?
So getting others involved in faking records is ok because another dealer insists on seeing records. See, you are no better than them.
I have scruples and stick to them. You'd lie to get what you want. I won't, even if I lose, I won't lie.

If I changed my oil and a dealer tried to decline my warranty on a $55k truck because they didn't 'like' my proof, because they're scumbags, no problem whatsoever.

The dealer pushed him away without even LOOKING at the truck. Immediate deny warranty posture. Screw em. Beating the crap out of bullies is illegal. It's assault. Not against that either. I guess I'm not the Virgin Mary.

 

[The Welsh Griffin]

I’ve been changing my oil myself because of bad luck with jeep and now I’m having a weird noise and they won’t warranty motor work because I don’t have receipts for when I changed my oil. Sounds crazy

Did you show them the purchases on your cards ? Go to the store with the date and times and they will look up and reprint you receipts?

 

[Mjolnir]

If I changed my oil and a dealer tried to decline my warranty on a $55k truck because they didn't 'like' my proof...

Then have better proof? Not that hard

Literally any other manufacturer will do this if they see you havent been in for maintenance for a very extended period of time with an issue. I think it is extreme the dealership didnt look at it and I would be pissed about that. But them asking for solid, legitimate proof is pretty damn acceptable.

 

[LiftedrubiconJT]

Did you show them the purchases on your cards ? Go to the store with the date and times and they will look up and reprint you receipts?

I was able to pull the receipts up on Walmart website, I sent them an email haven’t heard back yet

 

[punk'n]

The Mopar.com site listed the last service for my Overland as a multi-point safety check (or something like that). The funny part is that my dashcam showed it was never touched by anyone except the guy who parked it in the lot when I dropped it off. That was just before they let it get totaled where it sat (flood).

So, I wouldn't trust what is inputted by the dealers.

 

[dcmdon]

OP says he provided docs and has in his phone. The dealer said not good enough.

He has no documentation. He made notes in his phone when he did the services. No receipts, no UPC tabs from the oil or filter. Nothing other than some notes in his phone.

I sincerely feel bad for the OP. He did things right as far as maintenance. But he failed to keep any real documentation of what he did.

So true. I've heard arguments from what how can you compare them to higher end dealers to other lame excuses. Bottom line 50-60k vehicle = above and beyond customer experience. Not this fear based crap shoot, blame the customer for everything happening now.

This 100%. I've contrasted how we ran the service dept that Iworked in with how 99% of Chrysler dealers seem to operate. However, if someone came in out of the blue with a problem engine and had no documentation (notes in a phone don't count) of any oil changes then it became a toss up.

If the car had 20k miles on it or a 20k gap in service records,, we'd probably try to cover it. If the car had 40k miles and no service records we probably would deny.

If you are going to do your own maintenance, that's fantastic. But its your responsibility to maintain documentation that you did it.

I haven't done oil changes on my last several vehicles mainly because its a pain to get under them and you have to get rid of the oil. But I always do the "services". The 30k and 60k service is mainly inspections and adjustments. So I always do that.

For example, this is the 36k service I did on my wife's Miata.

 

[dcmdon]

Yes, it is completely unreasonable. End of discussion. Only someone from a dealer would think otherwise.

It's very obvious when an engine suffers damage from lack of oil changes. Without that obvious damage, there is no reason for a dealer to question oil changes. It's just another way to screw customers and convince them they have to go to a dealer for service to protect the warranty; which is more BS.

I was apparently not very clear. We would have done an inspection at no charge. If there were no records and the problem appeared to be caused by excessive wear of a part, then the claim would be denied. A reasonable example would be a cam chain. Cam chains are very sensitive to dirty oil. They "stretch" if oil isn't changed regularly. They don't actually stretch, the circular holes that the pins go through turn into slots because of wear between the hardened pin and the plate. This makes the chain get longer.

If someone came in with a bad cylinder head gasket, the lack of oil changes would not matter.

Well this made me curious as to what is documented when I sign into the Jeep app as far as service that was done on my Jeep by the dealer.

The first entry was when I purchased the Jeep. The date is wrong but it is correct when you bring up the warranty information

The second entry was when I drove down for the Auto Start Start not working. They entered electrical issue, flat repaired.

The third entry is for oil/lube/filer
Flat repaired

The forth entry was for diesel def recall. It states miscellaneous, interior trim, repaired flat.

So let it be known that Jeep’s documentation is very lacking and I have never had a flat repaired!

This is funny and alarming at the same time. I wonder if adding a "flat repaired" lets them bill Chrysler for 0.5 hours with no actual parts to claim. So it can't be disproven.

When you deprive a servicing organization of the revenue they think they deserve, they will come up with ways to game the system.

I used to go to a absolutely terrible dentist. She was constantly trying to upsell me and my family. Electric brushes, tooth whitening, night guards.

One day I was going over my insurance "explanation of benefits" for a dentist visit and I saw a huge charge for "enhanced checkup with bite wings and fluoride"

That visit was no different than any other, and I didn't have X rays and haven't had fluoride since I was a kid. So I called the dentist. They told me that the insurance company allows them to bill for an enhanced visit once per year so they do that, even if the service performed isn't "enhanced".

I told them to correct it and they were amazed. I had a given co-pay so it didn't affect me. Eventually they did correct it and I went to find another dentist.

 

[Klutch]

If Jeep dealers and other dealers actually used certified technicians to do oil changes, this would be much less of an issue. It speaks volumes that Jeep literally gave me multiple, free oil changes when I bought my JT, but I refused to even consider using those free changes. I will not allow Bill and Ted or Beavis and Butthead to work on my vehicle.

I know the current situation is the proverbial race to the bottom. Dealers are literally hiring high school dropouts to do oil changes in order to compete with Jiffy Lube. While I would certainly pay more for certified technicians, I get it that most people just want cheap. This attitude is destroying auto parts stores as well as dealer service. On the other hand, dealers significantly overcharging for simple work or for unnecessary work sure doesn't help either.

 

[jac04]

Then have better proof? Not that hard

Literally any other manufacturer will do this if they see you havent been in for maintenance for a very extended period of time with an issue. I think it is extreme the dealership didnt look at it and I would be pissed about that. But them asking for solid, legitimate proof is pretty damn acceptable.

Agreed. It really is pretty easy to keep receipts and UPCs from things like oil & filters and record date & mileage. Prepare for the worst and hope for the best.

I had a 2006 Subaru that needed new head gaskets (imagine that!). They started 'weeping' during warranty, but I was told it was normal and I had them document it. At about 85k, they let loose. Dealer said "we see that your vehicle has never been serviced, so we won't cover any repairs". I then gave them dozens of pages of receipts & records for every single required maintenance event - oil & filter changes, air filters, coolant, brake fluid, spark plugs. Once I provided proof of maintenance, the head gaskets were replaced under warranty.

 

[LiftedrubiconJT]

I was able to pull up the receipts from Walmart for my oil and filter purchases. However I don’t see how jeep could still not warranty because of no receipts, does anyone know if it states in the manual you must save receipts? Also it was roughly 17,000 miles gap since from what they had on record, could that really have caused an issue anyway? I mean they saw when they changed my oil it looked good and it was the full 5qts. It really just seems like they don’t want to deal with the issue. I think the biggest problem was they didn’t understand why I didn’t use my free oil changes. I told them I don’t trust dealerships. Now I’m waiting for the dealership to approve the work which I don’t understand what they need to approve, truck is still under warranty and I’ve provided documentation. I could really see if I had 60,000 miles and no service records but that’s not the case.

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