ruggburnout
Active Member
- First Name
- Michael
- Joined
- Mar 30, 2021
- Threads
- 0
- Messages
- 26
- Reaction score
- 22
- Location
- Madison Heights, MI
- Vehicle(s)
- 2021 Jeep Gladiator Rubicon
- Occupation
- Mechanical Engineer - Automotive
You basically summarized the biggest reason I haven’t been back to my local dealer despite the persistent engine noise and the occasional squeak from my Mojave shocks. People love having a warranty but when the techs doing the work are inept and indifferent it’s a lot harder to bite that bullet. Even worse when most dealerships don’t support warranty repairs with a loaner, which is damn near unheard of.
I'm probably one of the biggest anti-franchised dealer people out there. The franchise dealership system is set up for the dealers to make money. They will screw the customer and the OEMs every chance they get. Look at the political lobby that the dealership network has... that tells you all you need to know. They spend loads of money in government to protect their lucrative racket.
I don't totally blame the mechanics because they have to rush jobs to make money. If they don't work ridiculously quickly, then they will struggle to earn. That money goes into the pockets of the owners of the dealerships. That being said... everyone was telling me unsolicited the mechanic doing the work was a excellent engine guy. The Service Advisor, the shuttle driver... But end of the day... he messed up big time. Forgetting to torque bolts on the cam caps is as bad as it gets. There is a specific torque sequence and it is a very fine process to ensure the correct pre-load on the cam bearing surfaces. To somehow skip that process is worrisome at a minimum. You should be double checking the torques and turning the camshaft to ensure it is spinning with low drag. Did he do these steps? Makes me wonder.
When I am out of warranty, I am done with dealerships. I will do the work that I cam myself. For work I can't do, I am already asking around for independent shops that people trust. I'd rather build a relationship with a small shop that I can trust, then hoping that some guy doing a rush job is qualified and actually gives a shit.
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