Done with Jeep

[SPD KILS]

Jeep was just trying to piss off the OP enough so that he would start his very first thread...!

Just kidding!

On a more serious note: I have owned 12 Jeeps over the past 29 years. In that time, I have seen the quality of service decline; sadly, quite precipitously in the last 7-8 years alone.

After six months, this Gladiator is my best Jeep yet. Took it in for its first oil change and rotation. I was pleasantly surprised with the dealer getting everything scheduled and handled in a competent manner with no surprises.

But the new stuff coming out from Jeep these days does not speak to me; looks too foreign. This might very well be the last Jeep I own.

Not my first thread. I think my Jeep dealership has taken control of this forum. I went to make this post and could not get in. Had to change password and everything. Seems my history was deleted.

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[IanNubbit]

I loved my Jeep Gladiator Rubicon Diesel, it was my fifth Jeep. With all the warranty and recalls dealing with incompetent dealerships I met my breaking point after my last recall experience and traded it for a new Chevy ZR2. When every time my Jeep would go in for warranty work or a recall the dealerships seem to be clueless as to what they were doing. Through the years I have searched for competent Jeep dealers in the Omaha Nebraska area even outside the city and all are just as bad. Some of the issues I've had... 200 mile joy ride in my Jeep while in the shop for warranty work. Returned with an empty tank, paid for work and found the work had not been performed, incompetent mechanics that can not diagnose anything. If they plug in a scanner and it does not tell them what the problem is they are clueless, poor communication among all service personnel, service managers that know very little about cars especially Jeeps, and poor management on all levels. Heck, they even lost my Jeep the last time. I filled out the survey as they asked and a manager called me. We talked for quite awhile then I noticed he had limited knowledge of vehicles as well. This was a large city dealership. I'm sad but I couldn't take it anymore.

This is totally fair and the most relatable one of these I've seen so far. Stellantis is tanking this company hard, and I see this being the case for almost all CDJR dealers soon. Tech are leaving for better times. Managers are getting screwed with warranty denials, and Stellantis personall are all being fired and outsourced.

 

[BUZZHEAD]

Wow that 2020 was a lemon.

Unfortunately it all didnt happen the first 6 months so I could have LEMON LAWED THE BITCH

 

[foolthrottle]

In my experience, the issues are industry wide and include all positions from management to grounds keeper, the guy that sold you your Jeep as well as the service manager and repair tec all worked at another brand dealer 6 months ago. Some of the issues I had are,front suspension on my 2006 one ton dropped out in traffic at 60 k miles, with no indication of impending failure, dealer said they couldn't get to it for two or three weeks, I needed it that afternoon, I had it towed to a parking lot near a NAPA and rebuilt it myself, it was later covered by a recall, but by that time to late. My 2013 new Rubicon had issues every time it went to the dealer for recalls, work not done, Windshield wipers swapped, mouse soaked cabin air filter I was rotating tires at 20k miles and noted excessive wear on the rear brake pads, rotors had deep grooves, I would guess the rear axle had 80k miles at the least, I told the service manager about it and he just shrugged, there was no way to prove anything at that point, but clearly somebody swapped the complete rear axle, and the dealer was the only place we had left it long enough for that to happen, about a twenty minute job for two guys. On another occasion tires were swapped that had about 20k more wear on the rears. These were new vehicles purchased new. unless you catch it right on the spot, it didn't happen and theres no way to prove it. You will get a free psyche eval though and the diagnosis is always the same, yer nuts.

 

[biodiesel]

I live in diesel country (oil, gas, mining, agriculture industries). My dealer has 7 fulltime Cummins techs and two fulltime EcoDiesel techs. The EcoDiesel techs are also certified on the Cummins. I own and operate three EcoDiesel vehicles (2015 Ram, 2020 Ram, and 2023 Gladiator). Modern diesels are more complicated due to emissions systems (DPF, DEF, EGR, and SCR), otherwise, they have been solid engines and enjoyable to drive. I haven't had much work done on the vehicles outside of recalls and replacing the EGR cooler and DPF pump on the 2015, but the dealer and their diesel techs have been great to work with. My overall experience with FCA has been positive. There are EcoDiesel engines out there with over 500,000 miles!

 

[Koolcarguy]

Bad experience, but probably dealer issues, not Jeep’s. And to be honest, the diesel platform has a track record of problems. Most of us with the 3.6 have vehicles with zero issues. Good luck with your new one. Nothing wrong with chevys. I like them and we own one now, and have owned lots. But they aren’t jeeps.

Agree probaly bad dealership but the diesel platform track record of problems? Please explain look up reliability of the 3.6 vs 3.0 diesel it might interest you.....

 

[WILDHOBO]

Agree probaly bad dealership but the diesel platform track record of problems? Please explain look up reliability of the 3.6 vs 3.0 diesel it might interest you.....

I already did.

 

[ttn333]

So I came to the Gladiator from a Z71 Colorado diesel. No doubt about it, the Colorado was a much better overall vehicle. I traded it after 6 years knowing a major emission or (another) turbo failure was right around the corner, and I was already starting to experience the typical Chevy electrical failures after 5 years, which get worse as time goes on. Bottom line, mileage doesn't matter over the first 5 years, but shit goes downhill quickly after that, based on several Chevy trucks I've had. It's the only brand I've had where I honestly suspected they were built to fail at a certain point. I've had really good experiences with Chevy dealers though, it's just not a truck I can trust after that 5 year mark.

No vehicle is perfect. The Gladiator fills a curiosity niche for me but after experiencing similar poor dealership experiences, it would take a lot for me to stick with Jeep after this one. I will probably go Toyota or back to Subaru for my next vehicle.

We need a new family vehicle and really like the wagoneer and grand wagoneer. But have decided that one Jeep at a time would be better. We just picked up a '24 sequoia. It's not as nice as the wagoneer but I feel more confident with Toyotas reliability and service. Will see how that goes. We were waiting on the lexus gx550 but that thing is we are far down the wait list on that. On side note, we only received one key foe the sequoia. Apparently there's still a chip shortage!?@?

 

[biodiesel]

We need a new family vehicle and really like the wagoneer and grand wagoneer. But have decided that one Jeep at a time would be better. We just picked up a '24 sequoia. It's not as nice as the wagoneer but I feel more confident with Toyotas reliability and service.

I would take the Wagoneer over the Sequoia, but not because I think the Wagoneer is superior in reliability, longevity, and/or cost of ownership.

My sister is on her second Sequoia. Even though she uses and abuses those vehicles, they seem to run forever. I think she had over 230,000 miles on her first Sequoia. She now has over 150,000 miles on her current one. In my opinion, they have held up exceptionally well considering that she has skipped oil changes, etc. She said they are super expensive to repair, but most of those vehicle problems were age/mileage related. And I'm not so sure the Wagoneer would be any cheaper to repair, therefore her comment about repair costs might not be as bad as she thinks.

It seems like most vehicles are made to last 100,000 miles with little to no problems. Stuff will start needing to be replaced not long after 100,000 miles. If folks don't mind replacing parts, then long-term ownership can be financially rewarding.

 

[ttn333]

I would take the Wagoneer over the Sequoia, but not because I think the Wagoneer is superior in reliability, longevity, and/or cost of ownership.

My sister is on her second Sequoia. Even though she uses and abuses those vehicles, they seem to run forever. I think she had over 230,000 miles on her first Sequoia. She now has over 150,000 miles on her current one. In my opinion, they have held up exceptionally well considering that she has skipped oil changes, etc. She said they are super expensive to repair, but most of those vehicle problems were age/mileage related. And I'm not so sure the Wagoneer would be any cheaper to repair, therefore her comment about repair costs might not be as bad as she thinks.

It seems like most vehicles are made to last 100,000 miles with little to no problems. Stuff will start needing to be replaced not long after 100,000 miles. If folks don't mind replacing parts, then long-term ownership can be financially rewarding.

I was a bit gunshy after my recent experience with Jeep dealership. I think Jeep has lost a lot of potential repeat customers due to their poor service.

 

[biodiesel]

I was a bit gunshy after my recent experience with Jeep dealership. I think Jeep has lost a lot of potential repeat customers due to their poor service.

Unfortunately, dealerships are independently owned, so you never know what level of service you'll get from dealer to dealer across the nation. My overall experience with Ram/Jeep has been positive, but I know there are some horrible dealer experiences out there. Unfortunately, that's a reflection on the brand. Perhaps Stellantis should work closer with their dealer networks and offer more incentives for well-run dealerships with high customer satisfaction.

 

[Bjeepz]

The ZR2's are a nice driving truck, I loved the way my 2020 drove! It was a diesel, which at 1st I absolutely loved, then I started having endless DEF system problems. This led me to the Mojave. Overall my experience with 2 Chevy dealerships in different cities were both positive. I think if I had a gas engine in the 2020 I'd still be driving it. I can see another ZR2 in my future when the time comes to replace the Mojave.

Enjoy OP!!

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