Frustration is an understatement......

[Kilroy1941]

@MrZappo and @Kilroy1941 and @ShadowsPapa. Seemed quite clear to me that Kilroy said the leak specialists come from Stellantis, set up a large rain apparatus for 2 vehicles at once and bring cameras etc.

Seems to me if we want to flame someone we should probably reread their post very slowly and ensure we understand it before "flame on". As always I love the forum and appreciate comments whether I agree with them or not.

Thanks for the kind consideration, I did add some later on due to others thinking it was a joke I guess. Figured others had at least heard of these leak test crews. Figured it was information woth passing on.

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[Kilroy1941]

Honestly - I bet most of us had never heard of such a thing even if you had put the fact he wasn't a dealership direct employee in there. You would never see Jeep send such a person to any dealership in Iowa LOL - we're lucky to find common car parts here. Truck shops that do gear work on a regular basis? Right - come on folks, this is IOWA.
So Jeep corporate sending someone out? WOW! Are you kidding? Gotta be a joke! (just making an example here..........)
Unheard of!
And I try to wrap my head around it - sending a person around the country, even around a region, and shipping the equipment you describe? Crazy expensive, the logistics these days with shipping common groceries and car parts being all but impossible at times - to send a guy around with that sort of equipment checking leaks? WOW.
So - see where we may be coming from?
Most places don't even have transmission experts and you mention a leak specialist?

But I look at your location - NY, where the money is, where the concentration of people are, bigger fancier dealerships, shops bringing in far far more per hours than here - it must be worth corporate's efforts. But still - the logistics of sending a person and equipment of that size around must be a big deal.

Hope that explains why it just seemed like - you're joking, right?
And of course - the thought of a dealership having such a person when many fail at gear changes, well............

I don't think anyone meant anything personal deliberately - or hope not.

That is understandable and Iowa sounds like my local dealerships...ugh. yes I traveled two hours to a major area for this one. They are so professional it's almost like being in the twilight zone, but I love them as my own sales agent whom I purchased my truck from was an avid jeep enthusiast and they even gave over KBB value for my traded in Jeep. They are truly a dying breed.

 

[ShadowsPapa]

That is understandable and Iowa sounds like my local dealerships...ugh. yes I traveled two hours to a major area for this one. They are so professional it's almost like being in the twilight zone, but I love them as my own sales agent whom I purchased my truck from was an avid jeep enthusiast and they even gave over KBB value for my traded in Jeep. They are truly a dying breed.

Here you will NOT get NADA or KBB for your trade unless you leave our area. Spencer in north Iowa does a great job but he's hours away. Our dealerships are mostly owned by one corporation.
Luckily the shop here isn't bad but I'd not go back to where I bought my JT over in West Des Moines.

I guess we should THANK YOU for the info on what CAN be done if you have a leak!

 

[JAVIERGONZO]

So I'm taking mine to the dealer today to figure out what they can do about this, what seems to be, leaking sealer or what ever from my rear glass. Might be similar to what you have. I have no internal leaks due to it being on the bottom, but I'll let you know. If you have a hard top.

 

[MrZappo]

Honestly - I bet most of us had never heard of such a thing even if you had put the fact he wasn't a dealership direct employee in there. You would never see Jeep send such a person to any dealership in Iowa LOL - we're lucky to find common car parts here. Truck shops that do gear work on a regular basis? Right - come on folks, this is IOWA.
So Jeep corporate sending someone out? WOW! Are you kidding? Gotta be a joke! (just making an example here..........)
Unheard of!
And I try to wrap my head around it - sending a person around the country, even around a region, and shipping the equipment you describe? Crazy expensive, the logistics these days with shipping common groceries and car parts being all but impossible at times - to send a guy around with that sort of equipment checking leaks? WOW.
So - see where we may be coming from?
Most places don't even have transmission experts and you mention a leak specialist?

But I look at your location - NY, where the money is, where the concentration of people are, bigger fancier dealerships, shops bringing in far far more per hours than here - it must be worth corporate's efforts. But still - the logistics of sending a person and equipment of that size around must be a big deal.

Hope that explains why it just seemed like - you're joking, right?
And of course - the thought of a dealership having such a person when many fail at gear changes, well............

I don't think anyone meant anything personal deliberately - or hope not.

Here in Indiana, the leak specialist we have access to is a shirtless guy in overalls with a garden hose and a magnifying glass.

It is a Mopar branded hose though. So not all is lost.

 

[Wags4]

They can't take parts off and fix with parts from another - not legally and not ethically, IMO.
And a pan not being available is not the dealer's problem or fault, and since JEEP doesn't make that transmission pan - how can you even blame them?
Read about all of the world-wide labor and supply shortages. It's life going forward.

If I bought a new truck and found that a dealership had taken a part off it to fix another - or it had been taken apart at all for any reason, I'd be back in their face demanding they make good somehow - it's now not a factory new and fresh truck. Sorry, but my truck had better be NEW and untouched other than for prep - no seals broken, no parts swapped, etc. FULL disclosure.
It may even be law.

While I don’t totally disagree, I don’t see how it’s unethical to take a part off of an unsold new vehicle to repair another customers car. If the part is replaced with another new part before being sold no harm was done . Also, according to the law, at least for GA, they don’t have to report damage to a car unless it’s over a certain dollar amount. I thinks it’s 5k in GA but I might be wrong, it might be a little less, id have to look again to say for certain. Friend of mine bought a gladiator at a dealer here in atlanta and found out after he had purchased it that it had been hit in their parking lot by one of the dealer’s vendors. I believe they just had to replace the bumper, the dollar amount was under the legal limit so they didn’t have to disclose this and they didn’t. I can’t remember how he found out but he definitely wasn’t told by the salesman.

 

[JTMJT]

I don't even know where to begin. I have continued to get the runaround with the local Jeep dealership, JeepCares and Stellantis in regards to our rear window leak, CEL, hot air randomly coming through the air conditioner and Auto/Stop/Start malfunction. I have 10 pages of documented communication between JeepCares, the dealership and the Service Director over the Sullivan Auto Group (local dealerships) - and absolutely zero lack of concern for the issues. The customer service within this organization ABSOLUTELY SUCKS!

We began to believe that JeepCares was the answer - only to find out that JeepCares sends a bunch of empty messages and has had zero contact with our dealership. We were told several times that they were in contact with our dealership only to be handed off to several JeepCares reps - each one not advised of anything that was going on.

I don't like to rant or rave - but I am utterly disappointed with this entire organization. We want to like this vehicle and enjoy the brand like so many others do - but the customer service is deplorable. The Jeep itself, aside from the mechanical problems - is actually awesome. The features are great - the customer service and service experiences or lack thereof have just destroyed our experience with Jeep.

If anyone is interested in reading the document I sent to Jeep let me know. I'm just venting here.

I COMPLETELY AGREE #Jeep. When I bought my Gladiator, They put on the 3" lift and 37s then tried to give me a 265 R17 street tire as a spare. I told them I thought they were playing a joke on me. Finally I got someone at the Jeep dealership who understands 4-wheeling, to explain to the sales people the problem with a 32" spare tire on a 4-wheel trail. It took me 2 months with the dealer and Jeep kicking the can. Jeeps customer service from the sale floor to the executive office - SUCKS!

 

[ShadowsPapa]

I COMPLETELY AGREE #Jeep. When I bought my Gladiator, They put on the 3" lift and 37s then tried to give me a 265 R17 street tire as a spare. I told them I thought they were playing a joke on me. Finally I got someone at the Jeep dealership who understands 4-wheeling, to explain to the sales people the problem with a 32" spare tire on a 4-wheel trail. It took me 2 months with the dealer and Jeep kicking the can. Jeeps customer service from the sale floor to the executive office - SUCKS!

Did you pay for a spare? Was it in the list of items you bought - and did you catch "4 tires" on such a list?

 

[Lost Cosmonaut]

I COMPLETELY AGREE #Jeep. When I bought my Gladiator, They put on the 3" lift and 37s then tried to give me a 265 R17 street tire as a spare. I told them I thought they were playing a joke on me. Finally I got someone at the Jeep dealership who understands 4-wheeling, to explain to the sales people the problem with a 32" spare tire on a 4-wheel trail. It took me 2 months with the dealer and Jeep kicking the can. Jeeps customer service from the sale floor to the executive office - SUCKS!

Why is the dealer jerking you around on dealer installed third-party products Jeep's problem again?

 

[JTMJT]

Did you pay for a spare? Was it in the list of items you bought - and did you catch "4 tires" on such a list?

The spec sheet says Standard spare. What moron thinks a 265 R17 is a “Standard” spare for a JT with 37s? If anything it is the equivalent of a doughnut spare. Dealers choice not mine. Not to mention the utter uselessness of a 265 with 3 other 37s, even aired down. Makes no sense. I compromised with a 35” same brand but it was a senseless fight. Beyond principle, I can work with a 35 to get off the trail.
BTW- if you are bold enough to alter the spare tire heat shield, you can fit a 37 up there. More easily, aired down. I recommend an additional 1 - 1 1/2” spacer or 4” lift. The width of the tire and the weight back there will pull your clearance down. Serious Ovrlndrs will find alternate mounts for the spare.

 

[Hootbro]

While I don’t totally disagree, I don’t see how it’s unethical to take a part off of an unsold new vehicle to repair another customers car. If the part is replaced with another new part before being sold no harm was done . Also, according to the law, at least for GA, they don’t have to report damage to a car unless it’s over a certain dollar amount. I thinks it’s 5k in GA but I might be wrong, it might be a little less, id have to look again to say for certain. Friend of mine bought a gladiator at a dealer here in atlanta and found out after he had purchased it that it had been hit in their parking lot by one of the dealer’s vendors. I believe they just had to replace the bumper, the dollar amount was under the legal limit so they didn’t have to disclose this and they didn’t. I can’t remember how he found out but he definitely wasn’t told by the salesman.

That is two different income streams. A already sold and in service vehicle waiting on repair parts is between the vehicle owner and corporate with the dealership being the middleman trying to source the parts from corporate.

A new vehicle on the lot is an unsold tax liability and loss of revenue for the dealership. Cannibalization of said unsold vehicle to fix a already sold and in use customers vehicle is cutting a dealers financial throat and is why they shy away from such things. This is also forgetting the time and labor cost of doing the job twice when cannibalizing.

Lastly, I sure as shit would be pissed if I bought what I thought was "as built" factory new vehicle only to find out it was the dealership cannibalized spare parts lot pig. Trade one set of ethics for another on if it ethical to cannibalize in the first place or the if it is ethical of not disclosing when buying your new to you vehicle was a put back together parts pig for the service department.

Not saying it is not done from time to time on a one off basis, but it opens up more problems than it solves.

 

[Kilroy1941]

Well to say the glass guy was probably high would be an understatement. Gouged top, painted all around the window in gloss black paint and there is even hair in the paint. Dealership says they'll make it right. Not sure..this Jeep seems cursed.

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