hpva
Well-Known Member
- Thread starter
- #1
Well I took my2023 Gladiator two months ago for the gas burping out after filling the tank. The service dept. replaced the filler neck.The first fill up after that was fine but from then on it was sporadic. I tried holding the gas nozzle out a ways, holding the nozzle upside down (a suggestion by the service manger),trying different pump speeds and different gas stations and it still burps up gas most of the time. About 3 weeks ago I took it back to the service dept. with the same complaint. I got the Jeep back and they said nothing showed up on the scan and the mechanic filled it with gas (with my permission)and said it did not over flow. On the paper work they charged me $35.00 for gas and $15.95 for labor.When I paid I thought the total was just for the gas and when I got home and looked at the paper work I realized they had charged me for labor.I called them and asked them why I was charged labor since this was a warranty issue and the service manager said it was not covered since they did not find anything and they had to pay the mechanic for his time.I then called Jeep Cares and explained the situation and that this should have been a warranty case, the gentleman said he understood but he could not get my money back. He suggested I take it to another dealer and maybe they would not charge me if they to could not find anything wrong.I know $15.00 is not a lot of money but why should I pay for a problem that is Jeeps mistake. I paid over $50,000.00 for this truck why should I have to live with gas running down my fender possibly ruining the paint when this is obviously a poor design by Jeep.Calling Jeep Cares was a joke they should call it Jeep Sucks, they did absolutely nothing to help.Other than replacing the filler neck is there another fix that can be performed? This is my first Jeep product as I have always been a GM guy and I am starting to get a bad taste in my mouth with Jeep. Sorry for the long rant but this is very aggravating.
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