Gladiator Window Sticker and Build Sheet Order Tracking

[Chance_P]

@2020 SCRAMBLER

Ordered 5/15, just hit "I" status this afternoon!

Red Rubi
Auto
Premium soft top
8.4"
Cold weather

 

[BrianMcGeep]

OMG. OMG. OMG. I JUST GOT AN EMAIL FROM CRYPTOSTICKER. I HAVE A BUILD SHEET!!! I just sharted....

congrats! Did you get an email notification as soon as the build was found? Or did you find out by checking the tracker? Like I've done 5 times today and every day for the last month

 

[steveale]

congrats! Did you get an email notification as soon as the build was found? Or did you find out by checking the tracker? Like I've done 5 times today and every day for the last month

I received an email from cryptosticker

 

[PropWash]

I just got an Email from FCA regarding my Gladiator with A build sticker, but its not MY build or VIN.

Is this a generic sticker or did I get crossed in the database at FCA?

My VIN is 1C6JJTBG7LL114844 but the sticker they Emailed me has a VIN of 1C6JJTBG7LL101172

Yikes!!!

 

[abugarcias]

Are you guys chatting up FCA to get status updates or is there another way to do it? Also, is there a list somewhere of what all the letters mean?

 

[PropWash]

Are you guys chatting up FCA to get status updates or is there another way to do it? Also, is there a list somewhere of what all the letters mean?

The Chat fails to give me ANY updates. They tell me to call the dealership. Dealership still has me in D1 Status shipping May 23

 

[Pion]

Are you guys chatting up FCA to get status updates or is there another way to do it? Also, is there a list somewhere of what all the letters mean?

My salesman checks daily and texts me if the status changes letter codes. As I ordered on 4/4 there were a number of weeks with just a single update of "still in D1 status". I think I spent 6 weeks in D1. There is a status code sheet on the forum linked in a few spots, but might as well post another.

 

[Deleted member 20081]

Hey they are real. And they are on their way. I got mine after it did the “aging” in Toledo. Keep the faith!

 

[Braunsemail]

I just got an Email from FCA regarding my Gladiator with A build sticker, but its not MY build or VIN.

Is this a generic sticker or did I get crossed in the database at FCA?

My VIN is 1C6JJTBG7LL114844 but the sticker they Emailed me has a VIN of 1C6JJTBG7LL101172

Yikes!!!

At this point, take it as good news I guess.

 

[PropWash]

At this point, take it as good news I guess.

I hoped, but alas, its not mine. It is in fact an order for another dealership far far away. No explanation how they cross linked my Email address.

 

[Braunsemail]

The Chat fails to give me ANY updates. They tell me to call the dealership. Dealership still has me in D1 Status shipping May 23

I’m sure you already did it but that VIN doesn’t come up in our tracker. Maybe it would get a hit on the wrangler forum.

 

[Braunsemail]

I hoped, but alas, its not mine. It is in fact an order for another dealership far far away. No explanation how they cross linked my Email address.

Crazy.

 

[2020 SCRAMBLER]

@JeepCares please pass this along to leadership at FCA. You guys can really improve customer satisfaction with the order process and avoid a ton of phone calls and chat messages by doing these things...

1) Explain to us how orders are actually sequenced for build.

• It makes no sense how some orders, with same options as other orders, are magically advanced to the front of the build queue while others sit in "D" status purgatory.
• Implement a process to proactively reach out to customers who are waiting any given stage more than 2 weeks
  

2) Set up a website where those of us with a VON or VIN can go and log-in on our own and get:

• Order Recap (option by option)
• Up to Date Status - basically check off each stage of the process that's been completed
• Provide current stage status (# of days in current stage)
• Include all the REASON CODES, SCHEDULED / UNSCHEDULED, BUILD / BUILT, TRAFFIC codes (highlighted 5 posts above)
• Estimate Shipping Date

3) Provide general updates (a centralized website is fine) weekly to those of us waiting in the build queue:

• Supplier delays on certain optional items (and time expected to wait)
• Factory updates (i.e., added 3rd shift schedule on X/Y/Z date to produce an extra -,--- number of vehicles)
• 3rd party delays (i.e., bed liner team is backed up by 2 weeks...adding new staff to team next week)

4) Allow us to edit existing orders

• Allow us to remove optional items that are delaying an order from being completed.
• Completely understand why you shouldn't be able to ADD items to an existing order...but don't understand why I can't subtract options if my order is sitting and waiting. That particular option may not be worth 6 weeks of waiting to me...give me a choice in the matter.

It's almost worse to offer a fully custom order process that you can't reliably manage and execute...verses doing what other manufacturers do...simply offer a set # of trim levels and option combinations and just crank those out for consumption.

 

[BJV95050]

has anyone that’s custom ordered a manual transmission gladiator gotten it yet? I know all these crybaby LE folks can’t work but two pedals at a time

I placed my order 5/1 for a Rubicon 6spd m/t; stuck in D-status for weeks. My first Jeep buying experience is not going well at all, might have to jump ship if I hear that I'm still in D-status at the end of the week.

 

[Iron Wolfpack]

I placed my order 5/1 for a Rubicon 6spd m/t; stuck in D-status for weeks. My first Jeep buying experience is not going well at all, might have to jump ship if I hear that I'm still in D-status at the end of the week.

I’m curious. What vehicle will you go for?