HELP! Jeep Dealer Will Not Cover Bad Transfer Case

[MaximusTX]

So, update is that I purchased an Ultra + Diamond $100K warranty upgrade at the time of purchase. The warranty also stated that the Jeep was lifted and modified to include additional coverage including TCase. Only stipulation was that modifications had to be street legal in the state you reside. Stellantis is the one pushing back, not only on the standard 36,000 mile warranty claim, but also my extended warranty which specifically calls out purchased lifted/modified.

The Regional GM and Dealership GM are now battling on my behalf. They believe me and agree that the work done to my Jeep is above and beyond board...in fact several compliments on their work. The issue is with Stellantis and their refusal. More to come!

Not sure this will help and it will probably be bit of a drive for you but if you want to try a different dealership I would try Ancira CJDR San Antonio. They have serviced both my wife's 23 Wrangler 392 and my 22 Diesel Gladiator that is highly modified with no issues. Although mine is going in on Sat with the CEL on for MAP and DPF errors so we will see what they say but so far they have been great. When they did my HPFP recall they had the part in 5 days and the work done the following week when other users were still waiting 6 months for their part to come in.

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[Dickster]

I'm really more repeating this for the people reading along lol.

I was JT platform launch engineer, reviewing warranty claims was part of my job. Denying everything not gross and obvious was the standard practice. There's multiple avenues of escalation after that, but most people will just go, mfer's.... and walk away.

Been dealing with that on my Ram 3500. thousands out of pocket $10k in rental fees and finally getting reimbursed. still dont know if my truck is fixed but finally have FCAs attention.

 

[JTenn]

@GIOI24 Depending on how long this back and forth drags out and/or your patience level, perhaps you should consider going into the sales managers office and requesting a refund on the remaining portion of the useless diamond turd warranty. Take your refund and buy a low mile take out T/C and have your shop install it. If your comfortable with tools do it yourself. I seriously doubt they will ever honor any warranty claim because they will always find an excuse not too. As many have already said, the service departments are counting on the majority of customers to just roll over pay out of pocket. Also, a T/C out of a JL with the same transmission would be a direct replacement. Just make sure it's a 2.72:1 (non Rubicon) or go ahead and put a 4:1 in it if you want a lower 4L ratio. This opens up the search options if looking for a low mile replacement.

 

[Stan H]

@GIOI24 Depending on how long this back and forth drags out and/or your patience level, perhaps you should consider going into the sales managers office and requesting a refund on the remaining portion of the useless diamond turd warranty. Take your refund and buy a low mile take out T/C and have your shop install it. If your comfortable with tools do it yourself. I seriously doubt they will ever honor any warranty claim because they will always find an excuse not too. As many have already said, the service departments are counting on the majority of customers to just roll over pay out of pocket. Also, a T/C out of a JL with the same transmission would be a direct replacement. Just make sure it's a 2.72:1 (non Rubicon) or go ahead and put a 4:1 in it if you want a lower 4L ratio. This opens up the search options if looking for a low mile replacement.

This

 

[MaximusTX]

@GIOI24 I just picked up my jeep from Ancira CDJR in San Antonio. I was talking with the service advisor Benjamin and he told me that they are actually one of the highest rated service departments in the area and have several highly certified techs so they do not need to get approval for most warranty work like other dealerships and can just do it. I believe he said they only have to get approval for Engine replacements and Transmissions but everything else they just do. It might be worth it to at least give them a call. Also, mine is highly modified and they have no issues doing warranty work on it for me.

 

[GIOI24]

@GIOI24 I just picked up my jeep from Ancira CDJR in San Antonio. I was talking with the service advisor Benjamin and he told me that they are actually one of the highest rated service departments in the area and have several highly certified techs so they do not need to get approval for most warranty work like other dealerships and can just do it. I believe he said they only have to get approval for Engine replacements and Transmissions but everything else they just do. It might be worth it to at least give them a call. Also, mine is highly modified and they have no issues doing warranty work on it for me.

Thanks! Will do!!

 

[Boostnu]

@GIOI24 Depending on how long this back and forth drags out and/or your patience level, perhaps you should consider going into the sales managers office and requesting a refund on the remaining portion of the useless diamond turd warranty. Take your refund and buy a low mile take out T/C and have your shop install it. If your comfortable with tools do it yourself. I seriously doubt they will ever honor any warranty claim because they will always find an excuse not too. As many have already said, the service departments are counting on the majority of customers to just roll over pay out of pocket. Also, a T/C out of a JL with the same transmission would be a direct replacement. Just make sure it's a 2.72:1 (non Rubicon) or go ahead and put a 4:1 in it if you want a lower 4L ratio. This opens up the search options if looking for a low mile replacement.

I swapped out mine for a 4:1 case and still have the stock one in the garage with low miles. Like JTenn mentioned if you have to pay out of pocket now would be a good time to do a 4:1 swap if you wanted one.

 

[Vtur]

The shop needs to step up and offer something as they who misdiagnosed and happily sold and installed you a new drive shaft.

 

[Blade1668]

Jeep seems to go out of their way to try to not cover something under warranty. It’s very frustrating as a consumer.

Now, that is subjective with the factor you really only hear about bad cases. You don't read or hear about anyone who has took a vehicle into dealership for service and had the problem(s) fixed without drama, they don't post it and move on. An example of that in my 90XJ (I'm second owner) it was bought serviced and traded in at that dealership that I bought it from. After I bought it they gave me the service receipts and records for it at close to end of warranty it had a engine replaced at 49k.
Service "managers" are there for the purpose of saving and making money for the business not the customer. That's the reason they get bonuses. A service manager I knew was sniped from high end luxury vehicle dealership. He was a good guy on numerous occasions I talked with him. When my JT was in the for the steering gearbox replacement, he gave me the "keys" to his perk vehicle to drive. This was due to the dealership not having an available loaner vehicle, (and likely my credit rating and paying off vehicle in 4 months) as a customer. I've been to numerous dealerships that I can't stand and a few that I have had exceptional experience with. I'm glad that some here have had good experience with one in Louisville KY. I didn't, a long time ago and still haven't forgotten about it 33 years ago. Good experience from one Mt Vernon IL. 29 years ago.
Now back on track of this: when I was having something else done at the dealership on my JT, I advised the service guy that if the battery system needed disconnected that I would need to be there to assist and disconnect it. He at that time started to try to play shenanigans with the warranty and what not. My shutdown of it was I'll be heading to the manager, not a pissing match. I just started walking to his office, the dealership manager, the actions of the customer can be part of the difference in response.

 

[Blade1668]

That is generally a good question. No reputibile shop would only regear one axle

BUT I have seen dumber things done

That and or different sizes of tires, that can be just by tire pressure differences. Some of the reason on larger rim sizes. Think of airing down front axle tires to 7psi and rear still at 30psi then driving on hard pack high traction surface or vis versa.
I've seen someone install a 3:55 rear axle in a 3:07 equipped front axle YJ with 35s and manual transmission. I'm sure the T-case didn't like that.

Correct, dealers don't usually fix bad parts they just repair by replacing. It is not in their financial interests to disassemble something and replace a bearing when they can just charge for whole transfer case, transmission, engine what whatever the case. That is why I suggested going to a different place especially if it's going to cost you out of pocket.

Yes, that was the "fix" on the right rear axle tube leaks was a complete axle assembly. Them threads are here from 2020-2022.

Reading the majority of the thread makes me feel bad for OP…

I know I don’t have time or money to deal with something like this at the moment.

It’s threads like this that make me question my sanity in modifying a $60,000 truck I can’t really afford. Maybe I get a nice full size daily driver and a crap box XJ I can fix with WD40 and a hawk tua.

I'm in the same boat now myself, and do need to get working on my XJ and MJ for them reasons alone. Let alone not 1/5 of the potential glitches and crap, smaller and lighter vehicles.... why I love my LJ too.

 

[Blade1668]

Mine has outlasted all warranties with exception of Body corrosion 5 yr. Unlimited ( which I'm still good there it isn't 5 yrs. Old yet.) I never had any luck with warranties anyway. This one I was misled as to how long my warranty covered . I was told 75k and it was only 60k. So it was after that I got on here and started learning . I done decided it's all about me rolling up my sleeves and getting into the repairs when the time comes. Period Dot ,
They dont actually tear anything down and repair. Like say bad clutch in a transmission. They just jerk it out and replace . We'll heck I can do that too. So pardon me but Screw Fiat.

I'm of the same category. That's why I try to keep it simple on not changing a bunch things during the warranty period. Make sure things aren't going to fail and why I don't buy the launch of products. If you do you get to be the R&D of it. Now, I'm part of that R&D of Cascadia solar system that as noted in a previous post of mine in this thread, along with my solar system setup being hooked into it. This reminded me I need to draw up a wiring diagram for all this stuff I've done.

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