Jeep cares and overall horrible experience

[Mike5021]

Yes, saddly I agree this is my second heep, first was a wrangler now a gladiator ruby. There is a good reason why Dodge/Chrysler/jeep sales are plummeting. The service sucks the product key components are made in Mexico or God knows where. The people at dealerships know little about there product except for price. Very very sad ? they cut a big part of there 2024 line up, hope that helps but I doubt it. You get what you pay for I don't see my grandkids ever buying anything from this company as it will not be around.

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[Mike5021]

It's all about reliability and service along with KNOWLEDGE of product. This company has lost this long ago and the sales record shows it. They need to Right the ship soon or sink.

 

[davey]

I know this thread is old im a nube here but not to jeep this is my newest jeep to date 22 glad purchased 4/5/25 i buy sell and fix jeeps for a living not a mech this 22 with 11k at purchase left me stranded 100 miles from selling dealer towed to shop said right side bearings exploded and took out rear axle and damaged housing and diff this dealer wont fix it cause selling dealer is close and wont pay them so rented a car and drove 400 miles home jeep towed back to original dealer a week later called said fixed asked what they did they said new bearing and seal fluid said other dealer lied rented car went to get. by the time went 400 miles noise from hell coming from rear had ind shop look said lots of metal in rear diff took to 3rd dealer 3 weeks there and only changed fluid said last dealer never cleaned out last mishap new that was BS so picked up took to independent shop i trust said whole rear end need to be replaced diff,spider,axles are out something wrong with axle took to my heavy work shop they said whole rear shot something bad wrong purchased everything to fix from revolution axle but wifey said hell no its under warranty so now at 4th dealer 4 weeks in and they relaced right side axle said axle not right size ?? did that happen from dana or from dealer??and have ordered ring and pinion bearing kit asked if they ordered spider gears they said no there fine [ wrong i never seen that much slop in a pin and it still intact] went 2 days before 4th and they said waiting on race and wont be here till 8th so i got part# and purchased at another dealer and dropped off next morning went on 3rd to see if done and tech said have not started on bearings yet....jeep cares is a joke cancelled my complaints twice and dealer just dont want or like to do warranty work because they dont make as much at this point all i know is thank GOD for my tj sad have only gotten to drive 1500 miles in 4 months was taking to Daytona to cruise beach this july but looks like ill be taking a mini van from car lot....

 

[Hootbro]

I know this thread is old im a nube here but not to jeep this is my newest jeep to date 22 glad purchased 4/5/25 i buy sell and fix jeeps for a living not a mech this 22 with 11k at purchase left me stranded 100 miles from selling dealer towed to shop said right side bearings exploded and took out rear axle and damaged housing and diff this dealer wont fix it cause selling dealer is close and wont pay them so rented a car and drove 400 miles home jeep towed back to original dealer a week later called said fixed asked what they did they said new bearing and seal fluid said other dealer lied rented car went to get. by the time went 400 miles noise from hell coming from rear had ind shop look said lots of metal in rear diff took to 3rd dealer 3 weeks there and only changed fluid said last dealer never cleaned out last mishap new that was BS so picked up took to independent shop i trust said whole rear end need to be replaced diff,spider,axles are out something wrong with axle took to my heavy work shop they said whole rear shot something bad wrong purchased everything to fix from revolution axle but wifey said hell no its under warranty so now at 4th dealer 4 weeks in and they relaced right side axle said axle not right size ?? did that happen from dana or from dealer??and have ordered ring and pinion bearing kit asked if they ordered spider gears they said no there fine [ wrong i never seen that much slop in a pin and it still intact] went 2 days before 4th and they said waiting on race and wont be here till 8th so i got part# and purchased at another dealer and dropped off next morning went on 3rd to see if done and tech said have not started on bearings yet....jeep cares is a joke cancelled my complaints twice and dealer just dont want or like to do warranty work because they dont make as much at this point all i know is thank GOD for my tj sad have only gotten to drive 1500 miles in 4 months was taking to Daytona to cruise beach this july but looks like ill be taking a mini van from car lot....

That is hard to read as both a wall of text and a run on sentence.

 

[davey]

not a writer sorry,i love how everyone critiques makes you not want to say shit...

 

[Jessup]

Few months ago I had the dreaded axle sensor light com on. Took it to the dealer and they said it’s a sensor plug that needed to be replaced. However at that time due to the strikes, they didnt know when the parts will be available. They said it could be months. They also said the vehicle is not safe to drive.

I had made a post on the forum which I also tagged @JeepCares about parts availability and someone reached out to me from Jeepcare through forum mail. I explained the situation to them and told them that since there was no ETA on parts, I brought the vehicle home even though I was told by the dealer not drive it. I didn’t want the truck to sit at the dealership for unspecified amount of time.

They said they have opened a case and an agent will reach out once they were able to review the details.

An agent reached out on the phone and after explaining the situation again, they said they will help trying to expedite the parts and that I can get a rental and get reimbursed until repairs are completed which I did. This was over the phone.

Overall the truck was down for 2 months until the parts became available and repairs were completed. I however got rental for about 3 weeks.

Now I am being told by @JeepCares that since I took the vehicle home, I don’t qualify for rental reimbursement. The original agent that was helping is no longer there and she didn’t make any notes about rental. So in addition to not being able to drive the truck for months, I am out of pocket for about $1,700 for rental expenses even though I was told that they would cover up to $71 per day in rental expenses on the phone. I am not sure what recourse I have at this point.

This has been by far the worse experience I have had with any car manufacturer for the past 25 years. The sad part is that I now own two different vehicle by Jeep/Chrysler brand and had it not been for the horrible resale value of both vehicles, I would have sold both tomorrow.

Few months ago I had the dreaded axle sensor light com on. Took it to the dealer and they said it’s a sensor plug that needed to be replaced. However at that time due to the strikes, they didnt know when the parts will be available. They said it could be months. They also said the vehicle is not safe to drive.

I had made a post on the forum which I also tagged @JeepCares about parts availability and someone reached out to me from Jeepcare through forum mail. I explained the situation to them and told them that since there was no ETA on parts, I brought the vehicle home even though I was told by the dealer not drive it. I didn’t want the truck to sit at the dealership for unspecified amount of time.

They said they have opened a case and an agent will reach out once they were able to review the details.

An agent reached out on the phone and after explaining the situation again, they said they will help trying to expedite the parts and that I can get a rental and get reimbursed until repairs are completed which I did. This was over the phone.

Overall the truck was down for 2 months until the parts became available and repairs were completed. I however got rental for about 3 weeks.

Now I am being told by @JeepCares that since I took the vehicle home, I don’t qualify for rental reimbursement. The original agent that was helping is no longer there and she didn’t make any notes about rental. So in addition to not being able to drive the truck for months, I am out of pocket for about $1,700 for rental expenses even though I was told that they would cover up to $71 per day in rental expenses on the phone. I am not sure what recourse I have at this point.

This has been by far the worse experience I have had with any car manufacturer for the past 25 years. The sad part is that I now own two different vehicle by Jeep/Chrysler brand and had it not been for the horrible resale value of both vehicles, I would have sold both tomorrow.

not a writer sorry,i love how everyone critiques makes you not want to say shit...

I could read it. Seems so many people having issues with their Jeeps. My brand new Gladiator has been to the dealership four times in the 2 months I've owned it. It's been at the dealership for over 2 weeks. Who knows when it will be fixed. I'm stuck in some stupid little loaner car. By the way the engine light came on and has been on for a week in the loaner car they gave me . Guess all their brands are garbage

 

[Rusty PW]

not a writer sorry,i love how everyone critiques makes you not want to say shit...

It ain't that. We feel your pain. It's just the way you wrote makes it hard to read.

 

[Swisskidd]

My 2023 JL developed a faint clunking noise when coasting, around 15k miles. Only could hear it with radio silent. Appeared to be from rearend. By 18k it was more apparent and I stopped at the dealer. Did a test drive with service writer and re wrote me up for an appointment 3 weeks down the road. By the time I brought it in, the noise was hard to ignore.
The Tech said the rear diff was about to explode. They gave me a loaner and replaced the entire axle assembly, without any hesitation. Took them over 4 weeks to get the new axle delivered.

I’m surprised in your case, that a Dealer would start to tear into a rearend that was assembled by their supplier. I would assume it would be easier for Jeep to replace the axle assembly and send the old one to the supplier (and get reimbursed by them), rather than opening a can of worms repeatedly.

 

[davey]

My 2023 JL developed a faint clunking noise when coasting, around 15k miles. Only could hear it with radio silent. Appeared to be from rearend. By 18k it was more apparent and I stopped at the dealer. Did a test drive with service writer and re wrote me up for an appointment 3 weeks down the road. By the time I brought it in, the noise was hard to ignore.
The Tech said the rear diff was about to explode. They gave me a loaner and replaced the entire axle assembly, without any hesitation. Took them over 4 weeks to get the new axle delivered.

I’m surprised in your case, that a Dealer would start to tear into a rearend that was assembled by their supplier. I would assume it would be easier for Jeep to replace the axle assembly and send the old one to the supplier (and get reimbursed by them), rather than opening a can of worms repeatedly.

my thoughts exactly...really wish they would replace the whole thing..

 

[Hootbro]

not a writer sorry,i love how everyone critiques makes you not want to say shit...

Sorry man, was not trying to put you down over it. I just know some people primarily post off their cell phones and have like posts also.

 

[JeepCares]

I know this thread is old im a nube here but not to jeep this is my newest jeep to date 22 glad purchased 4/5/25 i buy sell and fix jeeps for a living not a mech this 22 with 11k at purchase left me stranded 100 miles from selling dealer towed to shop said right side bearings exploded and took out rear axle and damaged housing and diff this dealer wont fix it cause selling dealer is close and wont pay them so rented a car and drove 400 miles home jeep towed back to original dealer a week later called said fixed asked what they did they said new bearing and seal fluid said other dealer lied rented car went to get. by the time went 400 miles noise from hell coming from rear had ind shop look said lots of metal in rear diff took to 3rd dealer 3 weeks there and only changed fluid said last dealer never cleaned out last mishap new that was BS so picked up took to independent shop i trust said whole rear end need to be replaced diff,spider,axles are out something wrong with axle took to my heavy work shop they said whole rear shot something bad wrong purchased everything to fix from revolution axle but wifey said hell no its under warranty so now at 4th dealer 4 weeks in and they relaced right side axle said axle not right size ?? did that happen from dana or from dealer??and have ordered ring and pinion bearing kit asked if they ordered spider gears they said no there fine [ wrong i never seen that much slop in a pin and it still intact] went 2 days before 4th and they said waiting on race and wont be here till 8th so i got part# and purchased at another dealer and dropped off next morning went on 3rd to see if done and tech said have not started on bearings yet....jeep cares is a joke cancelled my complaints twice and dealer just dont want or like to do warranty work because they dont make as much at this point all i know is thank GOD for my tj sad have only gotten to drive 1500 miles in 4 months was taking to Daytona to cruise beach this july but looks like ill be taking a mini van from car lot....

Hi Dave,

We are sorry to learn about your vehicle concerns. If your vehicle is still at the dealership and you need an extra layer of support, please send us a private message with your VIN.

Blair
Jeep Cares

 

[davey]

ILL just call you..

 

[davey]

update: 1 month and a few days to fix.. Got jeep yesterday evening they replaced right axle, all pinion bearings and seals and spider pin there is still a noise but considerably less the clunk is gone and rear seems like it has 13k on it, so hopefully its fixed, mech damaged leather seat with a tool but dealer ordered one to replace. glad to have her back in the stable.

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