Jeep wave canceled

[Minty JL]

I do mine every 5k

One new engines I do the first oil change at 1000 miles, which is what I'll do on my new JTM

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[Jeeperjamie]

Does that say 3000 mile change? Todays engine and synthetic oil should be good for up to 10000 miles

Did my first at 4,000 miles, after that I wait until it say 15% left, which is between 8500 and 9000 miles roughly. The oil package my dealership sales is well worth it. Roughly $53 a oil change if you buy the package. $320 for 6 oil changes.

You definitely don't have to do it every 3,000 miles unless your running non synthetic oil

 

[RomeyIII]

IDK why it says that. I went in at about 20% oil life remaining.

suggestive selling by dealer (manipulative)

 

[RomeyIII]

Did my first at 4,000 miles, after that I wait until it say 15% left, which is between 8500 and 9000 miles roughly. The oil package my dealership sales is well worth it. Roughly $53 a oil change if you buy the package. $320 for 6 oil changes.

You definitely don't have to do it every 3,000 miles unless your running non synthetic oil

I'm with you on the % and miles. I do a lot of highway miles for work which is a different application than say a lot of stop go around town.

 

[xDirtyAbellx]

In my opinion you’re dodging a bullet. The dealer is so likely to mess up your Jeep with “free oil changes”, performed by inexperienced lube techs.

I don't know how to emphases how strongly I agree with you. I recently took mine in to our local dealership for my3rd and final free oil change. Ended up taking 3 hours which is fine, but when I left the truck started shaking uncontrollably and I had to pull over in the center lane. Long story short, all the lug nuts on two wheels were loose and one lug nut was missing.

 

[WILDHOBO]

I don't know how to emphases how strongly I agree with you. I recently took mine in to our local dealership for my3rd and final free oil change. Ended up taking 3 hours which is fine, but when I left the truck started shaking uncontrollably and I had to pull over in the center lane. Long story short, all the lug nuts on two wheels were loose and one lug nut was missing.

That’s horrible. Any damage to the lugs or rotors?

 

[WILDHOBO]

That’s horrible. Any damage to the lugs or rotors?

I don’t think all these techs do this on purpose. I think the dealerships put such an unreasonable workload on them every day, with multitasking between multiple customer vehicles, that mistakes are inevitable. Just a terrible system. I won’t let a dealer anywhere near mine for anything less than a blown engine. Otherwise, I’ll do it myself.

 

[Wolf Island Diver]

Another weird side affect of the confluence of Jeep Wave, bad dealerships and the seeming pandemic of people just unwilling to do their jobs:

With all of the EcoDiesel fuel pump woes I took another look at the maintenance schedule for my truck and then compared it to the receipts from my now ex-dealership, Pearson Dodge Ram, Jeep in Richmond, VA and the online records from Mopar. It seems that my dealership hasn’t done any of the other maintenance on my truck beyond the oil changes and the typical dealer fluff “16 point inspection”.

Most importantly, I’m at 24k miles and the fuel filter has never been changed. The fuel/water separator was emptied once, when I told them to do it.

I reached out to Jeep to complain about this along with the dealerships refusal to fix a non-working emergency brake, failure to check the body mounts, which were loose, letting all the air out of one of my tires, etc. They made an appointment with a local dealership, Southern Dodge Ram Jeep Greenbrier in Chesapeake for Monday to get the fuel filter issue addressed at no cost.

Then I called Southern to confirm, and they only had me down for a free Jeep wave oil change (which it’s not due for) and tire rotation.

@JeepCares

It seems that dealerships are treating Jeep Wave as the final word on maintenance for these vehicles which almost seems too stupid to be true. I’m also now not sure if this fuel filter change is going to be comped like I was told by Jeep customer service (I would have paid for the filters prior, had my dealership actually done the work on the maintenance schedule)

The lesson here is that you have to take your maintenance schedule with you. You can’t take your Jeep in for service and expect stuff to be done. I’m used to usually just doing it all myself so it didn’t occur to me to micromanage the service departments so-called professionals. That was stupid on my part. You have to do that with your own doctor nowadays why would car dealership be any better ?.

 

[ParatusExpeditions]

I explicitly asked for my fuel filter to be changed the last time I went and paid fully for it. Is the maintenance under warranty on a new vehicle, and I shouldn't have paid a dime, or is it normal?
I know my buddy on his BMW isn't paying anything for the last 4 years on his car everything is under warranty, must be nice.

 

[ShadowsPapa]

I explicitly asked for my fuel filter to be changed the last time I went and paid fully for it. Is the maintenance under warranty on a new vehicle, and I shouldn't have paid a dime, or is it normal?
I know my buddy on his BMW isn't paying anything for the last 4 years on his car everything is under warranty, must be nice.

Have you never had anything new with a warranty?
Car or not, say, an appliance or anything else?
Wear items are never covered!
Clutch, brake linings, hoses, belts, wiper blades, FILTERS, including air, oil, cabin, fuel, etc.
Maintenance is never warranty. Look up warranty - it's for defects in materials or workmanship - not for an item that gets dirty or wears out through use.
Always been that way.
No, your buddy's BMW isn't under warranty for those things - he's got a service agreement or BMW has some sort of "free service for xx years" incentive. That is NOT warranty!
Toyota does, or used to do that - it was to get customers back after all of their failures. Hey, buy a Toyota and we'll throw in service and maintenance forever. That's not warranty - and trust me, you pay for it.
He may have gotten service included (and paid for it with the price of the car) that no way is that ever considered warranty. Warranties NEVER cover wear items, nor should they!
It's called the the cost of ownership.
When you figure what a car or truck costs you to own, you figure tires, oil changes and normal maintenance, license, insurance, the cost of the money it took to buy it, plus the money it took to buy it and so on.
When you buy a filter - that's part of the cost of ownership.

 

[ParatusExpeditions]

Have you never had anything new with a warranty?
Car or not, say, an appliance or anything else?

First new car, indeed. Just a candid question to double-check.

 

[Gvsukids]

Toyota does, or used to do that - it was to get customers back after all of their failures.

Toyotacare covers maintenance for the first two years of ownership.

 

[ShadowsPapa]

Toyotacare covers maintenance for the first two years of ownership.

I couldn't recall if there was a time limit, or if they had even changed it over the years.
They got a bad rep for their sticking throttle and other issues that just seemed to keep piling on a few years ago. They had to do something............... and it was really a clever idea. (and apparently worked)
Two years of maintenance can add up, especially if you drive a lot, maybe a realtor, etc. It's a lot of hard miles on a car.

 

[Wolf Island Diver]

BMWs 4 year thing, Toyota Care and Jeep wave are all complimentary service plans, not warranties. They’re separate from the warranty. They might even be part of a different legal entity than the core business. Just like how AppleCare+ is handled by Apple but AppleCare+ Theft and Loss isn’t handled by Apple, it’s AIG.

My two main takeaways from Jeep Wave are:

1. Thanks Jeep! I appreciate the free oil changes.
2. It’s a new program and clearly the comms between dealerships and FCA on this program are poor. When I talked to Jeep the other day I was also told that it’s not mandatory for dealers to do it. So I don’t know if that means FCA even reimburses dealers for it.

I had a meeting at work with Signa insurance the other day and one interesting thing that I learned is that if you go to your doctor for a physical (usually no charge through most insurance plans, I believe due to ACA core service regulations) and you ask your doctor during the physical to look at something that then results in a procedure or diagnostic it can screw up the billing coding for the visit. To you and your doctor it’s just going to the doctor. To the insurance company it’s two very different sets of services. So people end up getting billed for what they thought as their free physical.

This may be the exact problem with these dealers. We’re taking our Jeeps in to get our routine maintenance. Some of that Jeep tells us is free. All the dealership sees this as, is a customer coming in to get a free oil change and tire rotation from some program they hadn’t yet heard of. I know that’s dumb, but it’s two separate kinds of service from their perspective. I’ve gotten that impression when I’ve taken it in. There’s a lot of confusion from the service writers. My internal faith in people (or naïveté) made me think that they could reconcile that, due all of the required service, and bill me for what is not covered by Jeep Wave. My dealership being lazy and understaffed just didn’t do all of to other required maintenance and sent me on my way. It seems like lot of people have experience different permutations of this issue with different results. Some people do get the fuel filter replacement and are appropriately billed for it.

 

[Jocww]

Update . Got off the phone with Mopar this morning they said they received my email and letter that I had to write in order to get my reimbursement (did this last Friday). So now I have to wait 60 days for them to cut me a check.

So if you had a problem like me go to Mopar and ask them about it. There was a lot of run around which I didnt like, but now that I know the game I figure I would let you all on it too. So hopefully it goes easier on you all.

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