Keeping or Cancelling MaxCare

[sharpsicle]

Based on the wording in that clause, I would cancel and get a full refund. It gives them an easy out to never have to pay for any coverage.

I tend to agree. Coupled with mandatory arbitration I'm feeling like it leaves me powerless if anything major were to come up anyway. I hate contracts these days...

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[CivilJeep]

Everyone is going to make their own value judgment on service contracts, but here are a few reasons I typically purchase a factory backed plan;

* The warranty company is able to make a "bet" on the repair cost spread over a sample rate of tens of thousands of vehicles. They look at things in the aggregate. I am making a "bet" on one single vehicle.

* I have no way to confirm this, but I imagine that Mopar does not pay list price for parts and labor. So while an out of warranty repair might cost a retail customer $2000, Mopar likely pays substantially less. Technically, this means that it's possible we both win. Mopar could make money on sale of the service contract, and I could save money on not paying for the repair.

* The fringe benefits of the service contract are nice, and I've made use of them. Lost your key fob? You get a replacement, no deductible. Break down 100+ miles from home? You get meals and lodging. Car in for service? You get a free loaner and don't have to cool your heels in the waiting area. Not worthy of the warranty cost on their own, but certainly nice to have.

 

[KX L]

I had this on an old Toyota Highlander that I bought from CarMax several years ago. About a month before the CarMax warranty expired, the transmission completely failed - it's been a long time, so I don't remember what really happened. But I got my transmission replaced, no questions asked, for $100 out of pocket.

That Toyota had about 80k miles on it when I bought it, so the warranty was worth it for me, and it paid off that time. And the repair process was painless, so I was happy with it.

Just a story for those interested. My issue with the extended warranty and Toyota is why I will never ever ever again buy a Toyota.

Back in '84 as a young Marine 2nd Lieutenant I had to get rid of my 1973 GrandAm with the big block 400 and 4 speed because the damn wife got prego after we had quite a fun New Years eve .

Trying to be semi responsible and knowing how hard it would be for us to only have one car with 2 long heavy doors and a very heavy clutch I traded in one of best driving vehicles made at the time [first car designed around radial tires] and bought a new car.

[What's the perfect vehicle to own? One that the wife unit can't drive ] I went and bought a 4 door Toyota Tercel with a 5 speed.

I bought the car and extended warranty [ToyoCare] from the Toyota Dealership in Jacksonville NC. The extended warranty was to cover the car for 5 years/50,000 miles whichever came first.

So I'm now stationed up in Quantico VA at about 4.5 years and 45,000 miles of ownership when the car just dies on I-95. Quite proud of myself for buying the "Extended Warranty". Have the car towed to the nearest Toyota Dealership and the service manager looks at the extended warranty and says, "This is great, it will definitely cover whatever we find wrong."

Two days later he calls me, obviously frustrated and embarrassed. It's a $1,200 repair. The issue was the timing belt.

ToyoCare refused to pay for the repair because the warranty I signed said "timing gear" in the warranty fine print instead of timing belt.

Needless to say I went apeshit , called ToyoCare and asked them how I was supposed to know what timing mechanism was in the car? They weren't even apologetic in their refusal to cover. So I call the Dealership I bought the car from. Explained that they sold me the policy and it was their job to sell me the right one so I expected them to cover the bill or at least pay half.

I also highlighted that I would likely spend multiple years at Camp Lejeune and would buy many vehicles over those years. Another "Sounds like a personal problem" response. They said that ToyoCare had nothing to do with the Toyota Corporation and was an independent company.....

So no f#$%ing Toyota's will ever be in my stable......

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