Keeping or Cancelling MaxCare

[sharpsicle]

When I purchased my Gladiator it came with the MaxCare extended coverage from CarMax. I've been reading into it more and more and have been considering cancelling it. Problem is, I can find one good reason to keep it for every good reason to cancel it. I've never had a vehicle with a warranty on it before, manufacturer or otherwise, so I'm finding it tough to put a value on it and also understand what I'm looking at when comparing MaxCare to the FCA warranty. The two big points that stick out to me on why it might be worth getting it refunded are:

• I prefer to do my own maintenance. Oil changes, fluid flushes, brakes, pretty much anything short of drivetrain. MaxCare requires me to have even the basic maintenance done at a shop with verifiable records in order to process a claim.
• It's a 2020 with 9k miles on it. There's plenty of time and miles left on the manufacturers warranty. That makes the MaxCare seem redundant.

Does anyone have any experience that could maybe shine some light on this for me? I've still got a month left where I can get a full refund for the plan. To answer the logical next question, if I cancel the MaxCare I was not planning to go with another extended warranty from somewhere else. Would I really be missing out if I got rid of the MaxCare plan?

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[Mkcagle]

My last vehicle was 2011 GC Hemi. Standard warranty was expired when the hydr/nitro suspension main control box craped out. Cost to repair $4200. All out of my pocket. If I had extended warranty cost would of been near zero. Lesson learned by me. Your choice if it is worth it to me.

 

[sharpsicle]

My last vehicle was 2011 GC Hemi. Standard warranty was expired when the hydr/nitro suspension main control box craped out. Cost to repair $4200. All out of my pocket. If I had extended warranty cost would of been near zero. Lesson learned by me. Your choice if it is worth it to me.

I suppose I should clarify. The MaxCare expires at 5yr/75k. So at a certain point that wouldn't be covered here either.

 

[Mkcagle]

I suppose I should clarify. The MaxCare expires at 5yr/75k. So at a certain point that wouldn't be covered here either.

At that time you can buy new warranty. Don’t worry, I get at least 4 or 5 offers for additional extended warranties from POSs spammers every week.

 

[garzilla]

If you cancel you can buy a longer max care policy from an online dealer. Under 12k all gets new car rates. I bought an 8 year/100k miles/ $200 deductible policy for $1700. I got it through the dealer because they price matched the website and I added it into my payment vs paying upfront.

 

[sharpsicle]

If you cancel you can buy a longer max care policy from an online dealer. Under 12k all gets new car rates. I bought an 8 year/100k miles/ $200 deductible policy for $1700. I got it through the dealer because they price matched the website and I added it into my payment vs paying upfront.

MaxCare is only available at the time of purchase through CarMax. You might be referring to something else, but either way I was not planning to go with another extended warranty from somewhere else if I cancelled my current plan.

 

[palironsat]

I had this on an old Toyota Highlander that I bought from CarMax several years ago. About a month before the CarMax warranty expired, the transmission completely failed - it's been a long time, so I don't remember what really happened. But I got my transmission replaced, no questions asked, for $100 out of pocket.

That Toyota had about 80k miles on it when I bought it, so the warranty was worth it for me, and it paid off that time. And the repair process was painless, so I was happy with it.

 

[Jaxmax]

The fact that you are doing the maintainence and not having documentation, is something to consider will they accept your receipts and documentation instead, if not you essentially don’t have an extended warranty so cancel it.
I got extended warranties on my last three Jeeps and did not use the first at all and have years to go on the last two jeeps, for me it is a piece of mind thing.
If you were getting the new diesel Engine and knowing how much those repairs can be, piece of mind would be nice.....Jack

 

[garzilla]

MaxCare is only available at the time of purchase through CarMax. You might be referring to something else, but either way I was not planning to go with another extended warranty from somewhere else if I cancelled my current plan.

Oh... my bad Chrysler's extended warranty is also called MaxCare.

 

[Rockabillyroy]

Use the my jeep app and upload your receipts for the oil filter, oil and air filters. And input the dates you did your service.

 

[sharpsicle]

Use the my jeep app and upload your receipts for the oil filter, oil and air filters. And input the dates you did your service.

Does this work on warranty claims when they ask for proof of service? Every contract I've seen says something to the effect of "maintenance must be verifiable with receipts of service showing the VIN". Since I have no receipts of service, I would assume it wouldn't be usable as proof on its own.

I always understood the My Jeep app to be more of a personal maintenance tracker for convenience's sake. Less of a "Proof of Service" thing.

 

[Rockabillyroy]

Does this work on warranty claims when they ask for proof of service? Every contract I've seen says something to the effect of "maintenance must be verifiable with receipts of service showing the VIN". Since I have no receipts of service, I would assume it wouldn't be usable as proof on its own.

I always understood the My Jeep app to be more of a personal maintenance tracker for convenience's sake. Less of a "Proof of Service" thing.

That was based on the conversation I had with finance. But could have been misinformed.

On a separate note, here is excerpt from the chrysler warranty.

 

[sharpsicle]

Gotcha. Here's the section from the MaxCare warranty that I'm concerned about:

It's looking more and more like I should get rid of this warranty and just track my own maintenance for use with the factory warranty.

 

[rdboyd]

I have turned down offers for extended warranties on anything since it was pointed out to me how they work. If someone is selling an extended warranty for $1500 for a period of time, they have already figured out that odds are you will not have $1500 in repairs over that time, otherwise they would not stay in business. Yes, you may be one of the unlucky ones, but the odds are in your favor that your repair costs will be less than the cost of the extended warranty.

 

[Mr._Bill]

Gotcha. Here's the section from the MaxCare warranty that I'm concerned about:

It's looking more and more like I should get rid of this warranty and just track my own maintenance for use with the factory warranty.

Most extended warranties are like an insurance policy. They are sold at a price point to make money for the seller and provider, based on the odds that you will never actually need to use it.

Based on the wording in that clause, I would cancel and get a full refund. It gives them an easy out to never have to pay for any coverage.

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