Need to vent: found out dealer lied

[mert34]

Buyer beware when buying new as well. Lol

Exactly, even new cars arrive damanged and a dealer will fix them and sell as new without saying a single word about it.

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[Escape.idiocracy]

I've bought my fair share of used vehicles (and I can fix most things on my own, at least outside of a warranty period) and I've never had a problem like this. And used or not, it only had 14K miles- practically new.

For those asking why the local dealer is saying it was a bad install, they told me that the gaskets/seals look sloppy and that there are wire looms out of place and/or not attached to anything. Also, the other dealer said "long block" to my local dealer. Doesn't sound like a factory crate motor...

Still lots of questions….. but I don’t want to add to your stress.
Fact of the matter is- is the current service manager documenting everything? If FCA paid for a new motor (long block…. No heads or accessories….) they should be pretty interested.
I would ask the important things like- how much longer was my power train warranty extended???
Maybe work with the service manager, and in conjunction work with the regional representative…. Provide the accolades to the current service manager, but ensure visibility from a higher level is taking place…… because you have to be asking yourself- did I just get into a lemon vehicle….

I don’t want to detract- but we have a close family member that just had a 2022 3.6 get purchased back as soon as lemon law was mentioned… my thought was, FCA was looking to get ahead of things (as they should) and treat them right….(full purchase price buy back, swapped all the mods done, and a heck of a deal on a new gobi diesel…..). BUT!!!! Is all of this happening to avoid having the vin branded with a lemon status???

what I’m getting at is maybe you have a second round fix…. You should be entitled to same quality warranty actions.

I can’t tell you how many threads I have read of guys trading in their new used gladiators for current year because of the incentives…… so don’t let anyone bash you for not buying new…. I know the sticker on our “new” has went from 66k to $69k…. It’s probably still only worth 60k…. Save a few bucks! And buy the extended warranty….. ( or in your case sort through the “warranty”…..?)

 

[Terry]

As mentioned earlier Carfax is not the gospel. I’ve bought a couple used cars over the years that had pristine Carfax records but then uncovered damage/repairs that were not called out. I would have an independent 3rd party go over the vehicle before buying used now (if you don’t have the mechanical knowledge to handle it yourself).

I have used CarFax to locate venicles and or to prove or disprove fraud and or hidden damage or repairs on many occasions and found them to be the best first resource for information.

 

[Akgladiator]

Long story short, my Jeep is at my local dealer getting an oil leak fixed under warranty. Before starting with they realized the engine had “a lot of work done.” They checked their database and there were no records of it. I told them I remember seeing something on the Carfax when I bought it (used with 14k mikes). They called the dealer I bought it from today and found out that the original owner blew the engine and the dealer put in a new long block. I had no idea.

So now I’m super frustrated. Not only was I lied to but not I feel like the engine swap was such a terrible job (current dealer said so) that I don’t have much confidence the sheep will last as long as I want it to (I wanted to keep it forever).

What a day…

Don't buy used if something like this bothers you.

Used car means history..

Carfax, auto check does not mean squad

 

[Hootbro]

Are we talking about two different Jeep dealers here? I have a hard time believing if the long block was installed by one Jeep dealer, the other Jeep should have had access to those repair records.

Also, was it at least sold to you as a "Certified" vehicle with the extend 7/100K warranty?

 

[N83]

Are we talking about two different Jeep dealers here? I have a hard time believing if the long block was installed by one Jeep dealer, the other Jeep should have had access to those repair records.

Also, was it at least sold to you as a "Certified" vehicle with the extend 7/100K warranty?

Yes, two different dealers. The second one, where my Gladiator is receiving service, found out about the long block because they called the first dealer to see what work was done because it was so obvious. They were covering themselves to make sure the work would get reimbursed under warranty. And no, I wasn’t offered the vehicle as certified.

 

[ZoMojave]

I wouldn’t necessarily take this as gospel…. Why and how did the other dealer do a terrible job? This should be explained in good detail by the current dealer, and depending on their response would dictate my return. (Personally)…

It is easy to bash someone else or some place else for next to anything…. But is it valid??? Show me how they did a bad job? Wires chaffing? Bolts loose? What?
If they are claiming the timing cover- well… someone better explain something quick! Because when a motor is replaced it’s a crate motor drop in…… if the pervious dealer did a breakdown rebuild- that’s a whole different basket of crap…..

I wouldn’t be worried about a crate motor replacement. I would worry a lot if the dealer did an in house rebuild.

This. It rests entirely on the reputation of the dealer and the ability/talent of the technician(s) doing the work.

But if it bothers your mind after the work is successfully completed (hopefully), trade it on a new one. Trade-in values have softened slightly, but still remain strong on JT's.

 

[Rainman519]

Sorry to hear of your troubles and I hope you get it sorted out. One thing sticks out from OP's original statement "They checked their database and there were no records of it". Jeep's databases are nationwide if not global. The fact that they had no record of the engine replacement would lead one to believe that it wasn't replaced by an authorized Jeep dealer. If that's the case, your current dealer will balk at covering anything under warranty, so the hope that they'll go through the engine and correct anything that isn't up to OEM is probably a pipe dream. Hate to be a downer, but you may be on the hook for an expensive repair. Hope that's not the case. Good luck.

 

[ahr6912]

Wait a minute did you say the dealer lied??
What dealer doesn't lie.

And by the way I think the quality of Jeep is going to the shit house...

I just got a notice form FCA that my $2000 automatic transmission needs a new module module. Figures since it was in the shop for 2 weeks after being told by the dealer it needed a new engine and the FCA didn't care that it was driven 333 miles for a "test drive".

Bad gas from the factory in my case caused the engine light to fire, is how the dealer wrote it up on the repair invoice.

Now it turns out it's a bad automatic transmission module.

Good luck in your case.

 

[ahr6912]

One last thing.
Here in South Carolina, the lemon laws time limit is different then what I read above.

South Carolina has a lemon law that applies only to new vehicles. A new car is considered to be a lemon if it meets three conditions. The first condition is that the car’s problems or defects show up within the first twelve months or the first 12,000 miles, whichever comes first. The second condition is that the problem causes a lot of trouble with the car's use, market value or safety. The third condition is that the manufacturer or dealer cannot repair the car within a reasonable time.

Under this law a reasonable time is considered to be either three attempts to repair the same problem or loss of use of the car for thirty or more days when the car is being repaired. The thirty days do not have to be in a row. They can be the total days out of service.
Hope this helps.

 

[N83]

Sorry to hear of your troubles and I hope you get it sorted out. One thing sticks out from OP's original statement "They checked their database and there were no records of it". Jeep's databases are nationwide if not global. The fact that they had no record of the engine replacement would lead one to believe that it wasn't replaced by an authorized Jeep dealer. If that's the case, your current dealer will balk at covering anything under warranty, so the hope that they'll go through the engine and correct anything that isn't up to OEM is probably a pipe dream. Hate to be a downer, but you may be on the hook for an expensive repair. Hope that's not the case. Good luck.

They’re thankfully covering it. It should be out of the shop either today or tomorrow. Surprisingly they gave me a loaner on Friday (after them having my Jeep for three days while I used the wife’s car).

 

[ahr6912]

Great news.

 

[Summitsearcher]

Do you think CF caught these?

 

[ahr6912]

Do you think CF caught these?

Wow thats crazy. Do you have the URL for this story?

 

[Jefe1018]

Wow thats crazy. Do you have the URL for this story?

https://www.motortrend.com/news/jeep-gladiator-wrangler-chevy-nevada-train-derailment/

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