New Clayton 2.5" Kit!

[j.o.y.ride]

Any resolution??

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[Seanrobsar]

Please feel free to contact us, it sounds like something might have been installed seriously wrong and I would like to help you solve the problem before it causes you anymore problems or damage. Either shoot me a PM here on the forums or feel free to call the shop at (203) 691 8593. Talk soon!

Thanks for the help. I think I figured it out. Turns out they installed the front track bar wrong. The hump that goes around the front differential if on the other side. Duh! Once I looked at it and compared it to the pics from yesterday it was obvious. The service manager is supposed to go through the whole install.

 

[j.o.y.ride]

Wow

 

[bastage]

Thanks for the help. I think I figured it out. Turns out they installed the front track bar wrong. The hump that goes around the front differential if on the other side. Duh! Once I looked at it and compared it to the pics from yesterday it was obvious. The service manager is supposed to go through the whole install.

Well.... The good news is that at least its an easy fix... The bad news is those guys are idiots...

 

[Dewyaw]

Thanks for the help. I think I figured it out. Turns out they installed the front track bar wrong. The hump that goes around the front differential if on the other side. Duh! Once I looked at it and compared it to the pics from yesterday it was obvious. The service manager is supposed to go through the whole install.

Holy $hit...backwards AND upside down.

That shit terrifies me. Having a good mechanic is SO important.

Anyone living in northwest Harris County Texas know of one???

 

[greenMarine]

Wow is right - mistakes happen; owning those mistakes is critical - its easy to ask how could this happen; the truth is it does and while it shouldn't everyone has an opportunity to learn from them. Glad to see it will be an easy fix - I doubt they are taking the time to dial in the caster of your adjustable control arms - if they are not correctly installing a track bar. I've had several shops too lazy or too unconcerned to dial in caster and proper trac bars with alignments. Finding a shop as another poster correctly observed - their is a difference between a shop that bolts stuff on and a shop that understands the components. Adjustable Trac - bars have been a first upgrade on most all of my Jeeps since day 1 - not only are aftermarket trac bars adjustable they are generally stiffer which help reduce or prevent steering shake and shimmy - and trac bars have been in my experience a likely culprit behind death wobble. If used properly adjustable arms are a godsend - if just slapped on by a lazy installer they become a waste of your money.

 

[Seanrobsar]

First, huge shot out to Clayton Off road! Their Premium 2.5 lift kit is working out great! Paired with Fox 2.0 shocks my Gladiator is riding smoothly. Gone is the bouncy rolling backend from the constant weight in the bed. We went to Corral Hollow OHV from the Bay Area and I had a great ride from the street and on the trail. One last test remains, with the rig loaded for a week out in the woods.

One complaint is, their stickers don't stick to their parts! How am I supposed to advertise for you guys, if I can't put on your stickers!

Not real happy with 4 Wheel parts. After the mechanic put the track bar on wrong, I was told the service manager would go through the whole install. With that information I asked for the service manager after my truck was fixed to explain what happened.
When we went to the truck I said " What happened?" He said "I don't know, I was on vacation." He was speaking of the first install. Then I asked "Did you see any thing wrong today when you checked it?" He said "I don't know, I didn't check it." He further said a different mechanic checked it. I asked if the other mechanic noticed any thing wrong and the service manager said "I don't know."

I have been in management most of my life, last I checked we are responsible for those that work under us and the work they do. If a customer has questions or problems it's our job to research and solve those problems. I guess it doesn't work that way here in town. To bad they are the only shop in town.

 

[T8T]

There was no shortage of stickers in my boxes when I received them... The might be a little beat of from shipping but man... there has to be 20 or more stickers in my kit. (2.5" Overland Plus kit= 7-boxes). Glad you got it worked out and hopefully dialed in.

 

[j.o.y.ride]

Omg the stickers. So many stickers! A whole box of just stickers.

 

[bastage]

I have a pile of them as well. They are stacked with the synergy motobilt and Fox stickers that I got all the same time

 

[Seanrobsar]

There was no shortage of stickers in my boxes when I received them... The might be a little beat of from shipping but man... there has to be 20 or more stickers in my kit. (2.5" Overland Plus kit= 7-boxes). Glad you got it worked out and hopefully dialed in.

Yeah I got them. They just don't stick to the textured surface of the control arms

 

[j.o.y.ride]

Yeah I got them. They just don't stick to the textured surface of the control arms

I don't think that's the right hole

 

[Seanrobsar]

I don't think that's the right hole

I would reply to... "I don't think that's the right hole." But I think this is a family show!

 

[Clayton Off Road]

First, huge shot out to Clayton Off road! Their Premium 2.5 lift kit is working out great! Paired with Fox 2.0 shocks my Gladiator is riding smoothly. Gone is the bouncy rolling backend from the constant weight in the bed. We went to Corral Hollow OHV from the Bay Area and I had a great ride from the street and on the trail. One last test remains, with the rig loaded for a week out in the woods.

One complaint is, their stickers don't stick to their parts! How am I supposed to advertise for you guys, if I can't put on your stickers!

Not real happy with 4 Wheel parts. After the mechanic put the track bar on wrong, I was told the service manager would go through the whole install. With that information I asked for the service manager after my truck was fixed to explain what happened.
When we went to the truck I said " What happened?" He said "I don't know, I was on vacation." He was speaking of the first install. Then I asked "Did you see any thing wrong today when you checked it?" He said "I don't know, I didn't check it." He further said a different mechanic checked it. I asked if the other mechanic noticed any thing wrong and the service manager said "I don't know."

I have been in management most of my life, last I checked we are responsible for those that work under us and the work they do. If a customer has questions or problems it's our job to research and solve those problems. I guess it doesn't work that way here in town. To bad they are the only shop in town.

Well, were glad your issue was resolved but that's definitely a sad install story, sorry you had to go through that! And we totally understand about the stickers lol, the powder coating we use is great for keeping the rust away, not so much for stickers staying on. But we are going to get a new style of control arm sticker sometime in the future and it will definitely stay on better!

 

[Chris Lambeth]

Well this made my mind. Thanks @j.o.y.ride @bastage and @Clayton Off Road

@bastage, are you in a sport model or other? 35s?

Clayton off road, Kolak is hooking me up. I’m not rich, so I am amassing parts right now little by little. My build will happen more slowly than most other guys. I’m sure you can appreciate that.

If you guys aren’t familiar with Nick @ kolak performance PM me. He’s been my go to parts and knowledge guy for years. And SHAMELESS PLUG there is a Labor Day sale.

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