LostWoods
Well-Known Member
- Joined
- Mar 13, 2020
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- Gilbert, AZ
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It's definitely not correct. There has never been a tool like that accurate enough to make that strategy profitable or diagnostics techs would cease to exist. It wasn't even like that when things started going CAN around 2003 and data speeds were sufficient to get real time graphing.I don't think this is correct. Pretty much everyone can remotely troubleshoot just about anything now.
Heck some blenders are online. And you are saying that one of the largest manufacturers on earth has let technology pass them by. Honestly this makes no sense.
What did change with CAN is that we had a scan tool that explicitly included functionality to record and send outputs to engineering for assistance. It's been 10 years since I wrenched so I'm betting at this point the tools are cellular enabled and can do it all in real time while the technician chats with the hotline.
An on-site tech can hear and feel things a remote engineer can't but if the problem shows up in the data, it's trivial to get it to them.
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