Post your 2020 JT Gladiator build status

[Otaypankey]

I’m on vacation today by chance. I’m heading to dealer to see if they can give me any new info now that I am stickered. Bonus points if anyone knows this vague dr Seuss reference

Star belly sneetches have bellies with stars, the plain belly sneetches have none upon thars

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[Jeepznthingz]

Congratulations! Mine is the red one next to yours! Picking up Monday afternoon!

Congrats to both of you!

 

[Jeepznthingz]

So the odyssey continues...

Sitting here thinking at 6pm why my dealer wouldn’t see any update in his system since Tuesday if I got notification of a sticker at 4am. So I call Jeep customer service. Nice lady. Reads through info. Says it was updated at 7:15am this morning that it is at the plant and “shippable”. I can only assume the update means it was window sticker the tracker emailed me about at 4am.

She said KZS means it is it ready to ship. .

I’ve come to the conclusion that FCA’s IT systems must be a flaming pile of dog dung. Their visibility to a customers order is horrible.

She said call back in a couple of days because when it is in transit they can provide better specifics of where it located.

Concierge told me it was in KZS, and I have to contact my dealer for delivery info. Contacted dealer. Said no date of delivery. I asked for approximate ship date, he said 6-1. And also told me it was in a shipping lot, waiting on a truck.

 

[Tortooga Custom Works]

Funny - when I called concierge earlier they said KZS means "it has shipped"

Clearly it's not all correct...

 

[Jeepznthingz]

Funny - when I called concierge earlier they said KZS means "it has shipped"

Clearly it's not all correct...

That’s what they told me....my dealer said it had t shipped yet. Who to,believe, who to believe?lol.

 

[Tortooga Custom Works]

That’s what they told me....my dealer said it had t shipped yet. Who to,believe, who to believe?lol.

Yea. I've dealt with enough ordering systems, installed, managed and maintained, to know this can't be so complicated.... or rather... I shouldn't say it that way - I should say, it is possible to have a system that is more user friendly and more accurate, regardless of how complicated it really is.

I like @2020 SCRAMBLER points in another thread. These plants have robots... million dollar robots. The software to keep us updated is probably already there. I agree about the calls to the concierge too, and dealership updates. Yikes. I feel horrible for Barbara and Page. They are getting calls from the same 50 people like everyday. lol
Even just a stupid website where you input VON # and get the exact status, and then some random explanation.
You could even do it with Amazon Mechanical Turk if a human HAS to do it...

Anyway - I'm staying zen... **sigh**

@JeepCares please pass this along to leadership at FCA. You guys can really improve customer satisfaction with the order process and avoid a ton of phone calls and chat messages by doing these things...

1) Explain to us how orders are actually sequenced for build.

• It makes no sense how some orders, with same options as other orders, are magically advanced to the front of the build queue while others sit in "D" status purgatory.
• Implement a process to proactively reach out to customers who are waiting any given stage more than 2 weeks

2) Set up a website where those of us with a VON or VIN can go and log-in on our own and get:

• Order Recap (option by option)
• Up to Date Status - basically check off each stage of the process that's been completed
• Provide current stage status (# of days in current stage)
• Include all the REASON CODES, SCHEDULED / UNSCHEDULED, BUILD / BUILT, TRAFFIC codes (highlighted 5 posts above)
• Estimate Shipping Date

3) Provide general updates (a centralized website is fine) weekly to those of us waiting in the build queue:

• Supplier delays on certain optional items (and time expected to wait)
• Factory updates (i.e., added 3rd shift schedule on X/Y/Z date to produce an extra -,--- number of vehicles)
• 3rd party delays (i.e., bed liner team is backed up by 2 weeks...adding new staff to team next week)

4) Allow us to edit existing orders

• Allow us to remove optional items that are delaying an order from being completed.
• Completely understand why you shouldn't be able to ADD items to an existing order...but don't understand why I can't subtract options if my order is sitting and waiting. That particular option may not be worth 6 weeks of waiting to me...give me a choice in the matter.

It's almost worse to offer a fully custom order process that you can't reliably manage and execute...verses doing what other manufacturers do...simply offer a set # of trim levels and option combinations and just crank those out for consumption.

 

[Troybilt]

So I'm still sitting at JB. This is day 19 I believe

 

[Jeepznthingz]

Yea. I've dealt with enough ordering systems, installed, managed and maintained, to know this can't be so complicated.... or rather... I shouldn't say it that way - I should say, it is possible to have a system that is more user friendly and more accurate, regardless of how complicated it really is.

I like @2020 SCRAMBLER points in another thread. These plants have robots... million dollar robots. The software to keep us updated is probably already there. I agree about the calls to the concierge too, and dealership updates. Yikes. I feel horrible for Barbara and Page. They are getting calls from the same 50 people like everyday. lol
Even just a stupid website where you input VON # and get the exact status, and then some random explanation.
You could even do it with Amazon Mechanical Turk if a human HAS to do it...

Anyway - I'm staying zen... **sigh**

That’s all we can do.....there used to be a service similar to the track page, but it would show every step of the build. Not sure why it changed, but it was the best for that. But, yes, they could absolutely have a better system for this. It’s been discussed before, but UPS and fedex have better tracking systems and they deliver way more products everyday. Sometimes with the concierge or jeepchat, it seems as if your car gets lost for a little while, then, once it comes out the other side, it mysteriously is found and back on track...like there’s a gray area where they have no clue where anything is.

 

[Bruski51]

just got off of my weekly chat with FCA to check build status, and normally they are very professional and quick. This time i got "Areti" and he ended the chat before i was even done. After finding out im still in D status, ordered 5-2 received VIN 5-14 and was told i was in D status. i asked him how long the order has been in D status and he tells me 6 days and ends the chat as I'm typing that it was in D 7 and 14 days ago when i checked on it. I know patience is a virtue and i know its a long road from order to receiving it but was hoping for good news today and maybe a little clarification.

Oh well, rant over, time for a beer and a dip in the pool and maybe ill get it by Christmas...

Areti did the same thing to me the other day so I saved the chat for proof. He needs a different job?

 

[Bruski51]

Order accepted 5/2
VON and VIN assigned 5/4
D1 all parts in and build sequence ready 5/6
Estimated delivery 6/2
After a whole lot of BS with Chrysler chat and the dealer.
Today 6/7 E status (framing)

 

[Iron Wolfpack]

So I'm still sitting at JB. This is day 19 I believe

So sorry man. But the positive thing is.... when you finally get the bed liner sprayed. It will cover all that rust in your bed from sitting there for so long!

 

[steveale]

So I'm still sitting at JB. This is day 19 I believe

You have become the new me. For that I’m truly sorry.

 

[catdaddy63]

My black LE has been in JB since 6/5, I wonder which will get here first the Jeep or the personalized plate I ordered from the state? State says 3-5 months from the date I ordered it which was mid-May.

 

[BradWatson8541]

Areti did the same thing to me the other day so I saved the chat for proof. He needs a different job?

Ya I miss Randy he's probably one of my favorites. Very professional

 

[Tortooga Custom Works]

My sticker showed up this AM!

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