SERV 4WD - Dealership Is Stumped

[jac04]

Does not surprise me the tech skipped the troubleshooting steps and went to the bottom and shotgun a part that was incorrect.

I suspected it on my second visit when the new control module didn't solve the problem.

The thing that gets me is that everybody loses when the Tech doesn't do their job properly. I was without my JT for 10 days without a loaner. The dealership had a bay completely tied up for 7 entire working days. The paperwork that they were submitting for warranty work only had a total of about $825, and that included both the new control module and new shift motor. Think of the money that the dealership could have made on paying jobs or even other warranty work being done properly. On top of that, they are giving me a new trim panel (list is like $350, so it must be costing them at least $150).

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[Hootbro]

The thing that gets me is that everybody loses when the Tech doesn't do their job properly.

It happens all day, everyday. Most dealerships are short qualified ASE techs and not all ASE techs are equal. In years past, repeated stuff like this saw them packing the tool boxes and shown the door. Nowadays, the techs know the dealership down the road will hire them same day before bad news travels.

I work engineering support for both aircraft manufacturing and post delivery customer support. I am constantly dealing with the same issues brought to me and finding many times the shop floor or tech in the field just jumps maintenance manual troubleshooting steps. In any shop environment, there is a 10%-20% constant of the same people doing the same shoddy work and lack of attention to detail. When you query them hard on what they did or did not do, they lie.

 

[Viper501]

It happens all day, everyday. Most dealerships are short qualified ASE techs and not all ASE techs are equal. In years past, repeated stuff like this saw them packing the tool boxes and shown the door. Nowadays, the techs know the dealership down the road will hire them before bad news travels.

I work engineering support for both aircraft manufacturing and post delivery customer support. I am constantly dealing with the same issues brought to me and finding many times the shop floor or tech in the field just jumps maintenance manual troubleshooting steps. In any shop environment, there is a 10%-20% constant of the same people doing the same shoddy work and lack of attention to detail. When you query them hard on what they did or did not do, they lie.

Most employers are short employees much less ones who purportedly can turn a wrench. @jac04 ‘s point is completely on target as well. The dealership is going to get a ton of shaft from FCA for the skipped steps. I think I’d be looking for a new dealership or service department.

 

[jac04]

It happens all day, everyday. Most dealerships are short qualified ASE techs and not all ASE techs are equal. In years past, repeated stuff like this saw them packing the tool boxes and shown the door. Nowadays, the techs know the dealership down the road will hire them before bad news travels.

I work engineering support for both aircraft manufacturing and post delivery customer support. I am constantly dealing with the same issues brought to me and finding many times the shop floor or tech in the field just jumps maintenance manual troubleshooting steps. In any shop environment, there is a 10%-20% constant of the same people doing the same shoddy work and lack of attention to detail. When you query them hard on what they did or did not do, they lie.

I know the Shop Foreman had been working on my Mojave, but he also brought in another Senior Tech to help with the final troubleshooting & repair. When I picked up the JT, it had a card sitting on the dash where the Tech had hand written his name and "25 years" with the dealership. The Tech was obviously proud of his experience, and I appreciated the card.

I provide Engineering support for manufacturing and support of equipment for utility power generation. Luckily, I work with an amazing group of Field Service Engineers. In my business, if people don't do what they are supposed to and things go wrong, collateral damage and lost generation are typically measured in 7 figures.

 

[Rusty PW]

I know the Shop Foreman had been working on my Mojave, but he also brought in another Senior Tech to help with the final troubleshooting & repair. When I picked up the JT, it had a card sitting on the dash where the Tech had hand written his name and "25 years" with the dealership. The Tech was obviously proud of his experience, and I appreciated the card.

I provide Engineering support for manufacturing and support of equipment for utility power generation. Luckily, I work with an amazing group of Field Service Engineers. In my business, if people don't do what they are supposed to and things go wrong, collateral damage and lost generation are typically measured in 7 figures.

I retired from power generation. Senior control room operator. Trip off line and lose millions in a few hours. Depending how long you were down.

 

[P90Ed]

I know the Shop Foreman had been working on my Mojave, but he also brought in another Senior Tech to help with the final troubleshooting & repair. When I picked up the JT, it had a card sitting on the dash where the Tech had hand written his name and "25 years" with the dealership. The Tech was obviously proud of his experience, and I appreciated the card.

I provide Engineering support for manufacturing and support of equipment for utility power generation. Luckily, I work with an amazing group of Field Service Engineers. In my business, if people don't do what they are supposed to and things go wrong, collateral damage and lost generation are typically measured in 7 figures.

You have the part number they used? I'm having the same issue in my Rubicon that you were having. I'm not sure the part is shared? I've searched Mopar and the web in general for "2020 Gladiator Rubicon transfer case motor" and I'm getting nada.

 

[ShadowsPapa]

I know the Shop Foreman had been working on my Mojave, but he also brought in another Senior Tech to help with the final troubleshooting & repair. When I picked up the JT, it had a card sitting on the dash where the Tech had hand written his name and "25 years" with the dealership. The Tech was obviously proud of his experience, and I appreciated the card.

I provide Engineering support for manufacturing and support of equipment for utility power generation. Luckily, I work with an amazing group of Field Service Engineers. In my business, if people don't do what they are supposed to and things go wrong, collateral damage and lost generation are typically measured in 7 figures.

Older post, I know - but it reminds me of two places I worked where losses were measured in millions for a few minutes.
When the top floor people at PFG lost internet or network, they said "15 minutes down is millions lost" dollars". When they called, you ran to that floor and wasted no time.

And at Compressor Controls Corp, the field engineers went out to gather data on the customer's turbo-compressor machinery. The data was used to customize the programming for the controllers which operated the equipment on the very edge of surge.
The field engineers knew that to gather the data they had to take that equipment as far as it could go - but not too far. Blowing a customer or prospective customer's compressor, well, just unthinkable.

 

[jac04]

You have the part number they used? I'm having the same issue in my Rubicon that you were having. I'm not sure the part is shared? I've searched Mopar and the web in general for "2020 Gladiator Rubicon transfer case motor" and I'm getting nada.

Because Your light is intermittent, it may fall under Star Case S2008000084 :
https://static.nhtsa.gov/odi/tsbs/2020/MC-10177485-9999.pdf

You can use store.mopar.com to look up part numbers:

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