(Solved) Dealer Deposit Refund on Botched Order

[sunrise089]

Have you had any contact with them since they day you went in? I would be calling and stopping in daily at this point.

This.

Also, do we have any confirmation Noah the salesman TOLD the sales manager any of what he emailed you about?

It's perfectly clear that Noah messed up and that he's admitted to that, but do we know if any of that got passed along? See it from the manager's perspective: customer walks in, says he wants a non-refundable deposit back, and then when confronted with the standard policy says "no no, it's okay, I talked to someone here who said it was cool." In your OP you didn't cite Noah by name, did you cite him by name at the dealership?

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[sharpsicle]

There might be a piece of the puzzle missing here. The items that didn't make it to the truck were Katzkin leather seats, M/T tires, steel front Bumper, interior assist handles, and sill guards. All of these can be added, most quite easily. These are minor add-ons.

Based on OP's "order sheet", these options total $3,060. The window sticker does not show these items, which means the truck as delivered is already priced cheaper than what was ordered. If he got exactly what he ordered, it would sticker out $3,060 higher. I feel going to the dealer and insisting for that to be made even cheaper because of this is double-dipping. Some may disagree, and I get that, but playing the other side for a second, why would I want to discount an already cheaper-than-ordered vehicle further? Also, what did the dealer offer to sell it to you for vs. what you were quoted during ordering? Was it $3k or more cheaper?

Back to the point about all these being easily added. Was there ever a conversation about simply getting these additional options ordered and installed? I understand the Katzkin option is the only one that's really an install problem, but everything else could have been easily remedied. As shown in the emails, the salesman wanted to find a way to keep the sale and keep the OP happy. Was this solution not an option? If not, why not?

If you went in saying "it wasn't ordered right, but I'm still willing to buy it if we get these things back on it" you might have found yourself in a better position. It seems like that was never even discussed. As a seller, I would probably feel like the buyer wasn't looking to buy from me no matter the case, and was trying to wiggle out of the deal. If I felt like that, I would also be looking to hold on to the $500.

Honest advice, you've gone down a path so far that doesn't show you had intent to purchase. The dealer also is able to look at this and see that no good-faith options have been discussed to keep the sale going. Then you tell them you've ordered from another dealership and want your money back, despite committing to the purchase. If you want to get your deposit back, you need to be willing to go and discuss this. Not yell, not accuse, and definitely not with a "tough shit" attitude.

So, can they not simply add these things on at the dealership and maintain the sale?

 

[TwelveGaugeSage]

I brought up having these items added after delivery. He said they would want no part of that and that it was something I would have to take up with Jeep and started telling me how expensive it would be to put in the seats. My thoughts initially mirrored yours. Can we have that done by the dealer? You can see this in my other thread from when I first cought the errors.

Why should I spend more time going across town negotiating with an asshole to get back something that thould be an open and shut case? I don't owe them that coutesy. They already wasted enough of my time. I didnt get rude first. He did. He could have said, "show me how your order was botched". He chose to be a prick.

 

[sharpsicle]

You can see this in my other thread from when I first cought the errors.

Can you link that? I've yet to see that thread. I might be missing info because of that.

 

[TwelveGaugeSage]

This.

Also, do we have any confirmation Noah the salesman TOLD the sales manager any of what he emailed you about?

It's perfectly clear that Noah messed up and that he's admitted to that, but do we know if any of that got passed along? See it from the manager's perspective: customer walks in, says he wants a non-refundable deposit back, and then when confronted with the standard policy says "no no, it's okay, I talked to someone here who said it was cool." In your OP you didn't cite Noah by name, did you cite him by name at the dealership?

Yes, first thing they asked me was who my salesman was. He brought up buying in Tennessee, not me. They obviously talked.

 

[TwelveGaugeSage]

Can you link that? I've yet to see that thread. I might be missing info because of that.

https://www.jeepgladiatorforum.com/...owing-on-build-sheet-or-window-sticker.48863/

 

[NZRub]

I had a similar situation but I got refunded 2 days later.
On the bright side, we might just dodged a leaky seal batch.
Take it easy and hope you got it sorted.

 

[am1978]

Here are the printouts the salesman printed for me the day I ordered. They are preciseky what I wanted. Also attached is the window sticker. Feel free to look up the build sheet.

These highlighted prints are not a build sheet/order form. They look like what one of us can generate from the PDF output of the Jeep.com customer build interface on the website. Sure, that’s A build from the website, but it’s not THE factory order build sheet, which is what is submitted to FCA to build. Do you have one of those (like the one I posted the other day)? Without that you can’t verify what they submitted. It should be one sheet of paper, maybe two max, that lists every item, the MSRP price, and a price column you pay (any % or under or Family pricing, etc.). It is an itemized list. There are tons of examples on here that people post. You need this form.

 

[Phishs]

I had a similar situation but I got refunded 2 days later.
On the bright side, we might just dodged a leaky seal batch.
Take it easy and hope you got it sorted.

Leaky seal batch?

 

[TwelveGaugeSage]

These highlighted prints are not a build sheet/order form. They look like what one of us can generate from the PDF output of the Jeep.com customer build interface on the website. Sure, that’s A build from the website, but it’s not THE factory order build sheet, which is what is submitted to FCA to build. Do you have one of those (like the one I posted the other day)? Without that you can’t verify what they submitted. It should be one sheet of paper, maybe two max, that lists every item, the MSRP price, and a price column you pay (any % or under or Family pricing, etc.). It is an itemized list. There are tons of examples on here that people post. You need this form.

No, they never gave me one of those. All I got were the printouts. I'm guessing that since the order went in two days after I was there, one of those was not generated until that time. When we were there, the salesman said something like, "Are you SURE this is what you want? My manager doesn't want to waste all the time putting this stuff in unless you are sure."

 

[am1978]

No, they never gave me one of those. All I got were the printouts. I'm guessing that since the order went in two days after I was there, one of those was not generated until that time. When we were there, the salesman said something like, "Are you SURE this is what you want? My manager doesn't want to waste all the time putting this stuff in unless you are sure."

You should have that order sheet. It matters. I’m thinking they just slipped up and left something out on that sheet. That sheet matters and you are entitled to a copy. As I said before. This is typically used for the $1000 deposit agreement and we sign it. You need that sheet.

 

[am1978]

No, they never gave me one of those. All I got were the printouts. I'm guessing that since the order went in two days after I was there, one of those was not generated until that time. When we were there, the salesman said something like, "Are you SURE this is what you want? My manager doesn't want to waste all the time putting this stuff in unless you are sure."

I dropped this in your other thread, but it should look like this.

 

[TwelveGaugeSage]

That's useful information that I will certainly heed in the future, but I dont think it helps me with Bertera right now. If the salesman has any integrity whatsoever, he has already explained to his manager that I absolutely wanted the things that were on the printouts that didnt make it to the window sticker. His manager just doesn't care. Possibly because he is the one who screwed it up.

 

[am1978]

That's useful information that I will certainly heed in the future, but I dont think it helps me with Bertera right now. If the salesman has any integrity whatsoever, he has already explained to his manager that I absolutely wanted the things that were on the printouts that didnt make it to the window sticker. His manager just doesn't care. Possibly because he is the one who screwed it up.

Rgr. It’s also my understanding that not everyone at a dealership is certified to input the factory orders. This could be false, but if not then perhaps the guy you dealt with wasn’t the one who actually input the order. Either way, they’ll probably sell it fast.

 

[sharpsicle]

https://www.jeepgladiatorforum.com/...owing-on-build-sheet-or-window-sticker.48863/

Thanks for that. Now that I feel caught up a bit more, damn I feel for you. I think you're going to have a tough time on this one. Since a deposit was put without ever confirming the order sheet, it's essentially your word vs. theirs. And theirs is going to be "buyer's remorse". The Gupton situation plays into their hands on that too, sadly.

I agree that you shouldn't have to call or visit them just to get them to return the deposit that they agreed should be refunded, but sitting back probably isn't going to get it done either. You've got to become a pain in their ass. Right now they're thinking they've "won" the battle and you're just going to move on without the $500. Make it known to them that isn't the case. Remind them frequently that this hasn't been forgotten.

If I eventually got it back, I'd be very happy that I got anything at all and use all this as a learning experience. Confirm the order is correct before handing over any cash.

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