This is a mess! What would you do?

[Minty JL]

I picked up a used tire machine at an auction years ago. I have saved a lot of coin ordering tires and mounting them myself. Especially before we had to pay taxes on out of state purchases.
You also find out how many friends you have.

So do you gain more friends with?

1) a pickup truck
2) a trailer
3) a tire machine?

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[ScottBeach]

Hi Friend.

 

[RandyO]

I bought tires mounted on rims five years ago. Never again.

 

[ToJo 2]

Sorry that happened to you.
Good lesson for all of us, if you can't talk to a company on the phone it might be best not to do business with them.
Customer service is a thing of the past. Such a shame.

 

[J0rdy79]

Too late to refuse delivery.
Tell them to pickup the tires. And if they don't refund file a claim to reverse the charge

Don't expect a company that pulled that to make it right.

I placed an order for 4 tires on jeepandtruckparts.com aka HPTAutosport on Thursday, January 9, and my credit card was billed immediately.

Jeepandtruckparts.com is located in North Carolina and advertises that they ship in 1-5 business days.

On Tuesday, January 14, the tires shipped from Dallas, TX using XPO. On Friday, January 17, XPO scheduled the delivery for Monday, January 20. When the XPO driver arrived, he said he had 3 tires for me. He opened his truck, and there was one pallet with 3 tires on it. I immediately checked the JeepandTruckParts.com website, and sure enough, the sure said that all items in the order had shipped.

I called them using the number on the paperwork on the pallet. I got a voicemail saying that they do not accept any phone calls and to send an email. I emailed them and was told they would check with the warehouse. The next email said that they were out of stock and were checking on the lead time for the missing tire. The next email said they could refund my money for the missing tire if I didn't want to wait.

My problem is that they should have told me they only had 3 tires 11 days ago, instead of sending the 3 they had and not trying to find a 4th tire at that time. I emailed and told him I would prefer to just receive a refund for the entire order. I received no reply. What would you do? I called my credit card company and they asked me to wait 24 hours to see if they "make it right" before reversing the charges.

I will reverse the payment with my CC company and let them to pick up the tires. and be done with those people

 

[twbranch]

Thanks for warning!

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