Wasted Warranty

[Mr._Bill]

I bought the 60,000 mile warrenty July of 2019

The TSB 08-074-20 for the Stearing box was done in Oct of 2020.

At 45055 miles in Feb of 2024 I had an issue with the steering and took it in.

Here is word for word written on the work order:

CUSTOMER STATES ELECTRONIC STABILITY CONTROL AND TRACTION CONTROL WARNING LAMPS ARE ON.
CHECK AND ADVISE
TECH ROAD TESTED AND VERIFIED STEERING VERY LOOSE AND WHEEL OFF CENTER. TECH CHECKED STEERING
COMPONENTS AND FOUND PITMAN ARM NUT LOOSE. TECH REMOVED TRAC BAR AND NUT. TECH ADDED THREAD LOCK AND REINSTALLED TO FACTORY SPECS, REINSTALLED TRAC BAR, STRAIGHTENED STEERING WHEEL AND RE-INSTALLED ABS. TECH RE-ROAD TESTED AND RECHECKED OK.

BILL $432.34 DUE

I was told the warrenty did not cover the repair.

First line in the warranrt IF IT'S MECHANICAL-IT'S COVERED

Needless to say I was mad, went in and spoke to the man that sold me the warrenty nothing was done for me.
I called the waranty hotline twice and spoke to two broken English people that could not understand the problem.

I told the warranty salesman I had the TSB done by them and they would have been the only to have loosed those nuts.

That was in Feburary of 2024. From tht moment on I hated the Jeep Company.

I got rid of it last week.

Did you cancel the extended warranty? If it is not used, you can usually get a refund.

The extended warranty didn't cover your claim because there was no part failure. The extended warranty is a service contract and not an extension of the factory warranty.

The problem was a result of poor service by the dealer tech. But, after three years, they are not going to admit to it and fix it for free.

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[KVJ]

@Mr._Bill

Thanks, I did but being over 50,000 miles it's under $50.

@Hootbro

Thanks for that info. It is why I don't belive in that dealership anymore. I see why some here refer to them as a Steelership!

I got the truck the first months of production and the stories I read on this forum of the problems some guys were having with the electronics made me consider the warranty.

Now the warranty does require a $200.00 co-pay for each occurance. I was good with that, but again, they touched the pitman nut.

 

[Volt0]

With the exception of a select few repair shops within 150 mi of where I live, i honestly don’t feel like I can trust that service was properly performed. I feel like it’s just me, like I’m being overly pessimistic, but I’ve lost count of the number of times that I’ve had a shop create other problems ( or simply just not complete the initial work to spec ). It sucks to spend the kind of money that we do, only to have that purchase be waisted, effectively due to poor support after that purchase.

to the OP, you’re going to find this pattern among multiple service shops. If you can find a shop that performs quality work, that’s who I would buy from ( assuming long lived vehicles are the norm ). If their hourly rate is a bit more, it’s worth it to NOT have extra expenses b/c they messed something up.

 

[Mr._Bill]

@Mr._Bill

Thanks, I did but being over 50,000 miles it's under $50.

@Hootbro

Thanks for that info. It is why I don't belive in that dealership anymore. I see why some here refer to them as a Steelership!

I got the truck the first months of production and the stories I read on this forum of the problems some guys were having with the electronics made me consider the warranty.

Now the warranty does require a $200.00 co-pay for each occurance. I was good with that, but again, they touched the pitman nut.

I could be wrong, but I see it as a problem with the dealer. If they would have called it a part failure and replaced the pieces with new, it should have been covered by the extended warranty. Since they said it just needed adjustment and left the existing part in, the warranty would not cover it. Essentially, they screwed you over for a higher profit on the transaction.

 

[Figmo]

Hate to say it but I come down on the side of Jeep on this one.

1. It was three years after they worked on your vehicle when you brought it in for warranty.

2. You say that during that time nobody touched that nut and failed to apply lock tight. So therefore, it had to be the dealer's tech that failed to install it correctly.

Jeep's stance is: "Not calling you a liar. But there's really no way to really know that." And I think they're right.

You must admit that a less scrupulous owner than yourself could possible have worked on the vehicle (or had someone else work on it), caused the problem, then when they realized the screwup decide to just hide that fact and bring the Jeep in for free repairs to fix the problem they caused.

Not saying this is you. Just saying, how can Jeep possibly know that?

 

[JTRDistraction]

I'm not sure about the whole back story, but once the problem is diagnosed, shouldn't they call the owner to give the prognosis and estimate to complete the repair and ask for permission to proceed? That would be when I would chime in with, "you guys are the ones who touched it last and you want me to pay for you to fix your own mistake?" At a minimum, they should let you know if the "warranty" should cover it before proceeding.

 

[sharpsicle]

So really, this boils down to you being unhappy you paid $232 more than you think you should have, for a mistake you claim happened 3 years prior?

You’re going to be hard pressed to get any shop or brand to take responsibility that far after the fact. That’s just crazy.

Plus, authorizing them to do the work before getting coverage authorization for the work leaves you on the hook, no matter the warranty company or brand.

I’m sorry, but that seems like finding an excuse to be upset

 

[KVJ]

@Figmo

Thanks for your point of view. Having a warranty I doubt even a scrupulous owner would have another work on it.

@sharpsicle Yes, the TSB was done three years ago, but the day I noticed the steering went bad, I took it in the next day. Warranty should have covered that repair! I paid for a service up to 60,000 miles that states "IF IT"S MECHANICAL, IT"S COVERD" and "MAXIMUM CARE COVERS OVER 5,000 COMPONENTS" at the top of the page.

I'm more mad that I was so stupid as to buy the warranty and again, I posted this to help others not to fall for it.

 

[sharpsicle]

I get it, but you keep overlooking the most important part of extended warranty repair: authorization.

Did you get authorization for coverage before the repair? Or not?

If you didn’t, and authorized it personally instead, then how can you really blame them?

I think this is more of a learning experience for you to verify coverage before work commences, not try to get money back after.

 

[red/green hawk]

The extended warranty didn't cover your claim because there was no part failure. The extended warranty is a service contract and not an extension of the factory warranty.

That's not entirely true. It extends the bumper-to-bumper from 3/36,000 to 8/60,000. After 3 years though you pay a $100 deductible for each claim and you have access to a rental.

 

[Zachanadandy]

A nut doesn't take 3 years to loosen because it was improperly installed. The "you installed it so you should fix it forever" idea is lost on me. As someone else stated, God only knows what you did or someone else did... in the last 3 years. A loose nut isn't a warranty issue either. It was $400, but you were ok with a $200 copay? So for $200 you lost all faith in the brand, dumped a truck you claimed you really liked, and was completely trouble free for 5 years because of a loose nut? You'll lose far more in taxes replacing the truck, not to mention the already proven reliability of this one. Good luck with your search for the lifelong perfect vehicle.

 

[KVJ]

I want to thank everyone for all your feed back. It has gotten me to think about it differently.

The local dealer did the TSB, and over the three years, (I put on about 10,000 miles a year) it loosed up. From your responces I 've come to see it differently. I believe the dealer did not use the warranty because they knew Mopar would not accept it and hold them responsible for the repair, not them. Thus they had me pay. If you could have seen the look in faces when I showed them the large print on the warranty, they could not find any words to say. They wern't dumbfounded, just dead panned, and no responce and dead silence for a while.

So thanks for all your input, both with good perspectives and those whose goal were to be demeaning.

 

[tysongladiator]

Let me give you my two cents. What you have is a dealership issue not jeep issue. All vehicles have issues. It's what happens after the issue. "If it has wheels, you'll have problems"

I have a 2020. Got it in June 2019. Back in Jan 2021 (I think), I found out about the TSB for the aluminum steering box. I went in and complained about the steering which I actually could've stayed with the aluminum steering box. But... they replaced it with the steel steering box. My Jeep was barely out of warranty, but they replaced it for free anyway. A day later, my jeep was all over the place. I found out the pitman arm nut was barely finger tight.

So, I bought a 250 ft/lb torque wrench, a 42mm socket, got a new pitman arm nut and the specs, and torqued it myself. Problem solved. I felt the dealer had already dropped the ball on that part and they weren't getting a second chance. So, I fixed it myself.

 

[Reddog]

I bought the 60,000 mile warrenty July of 2019

The TSB 08-074-20 for the Stearing box was done in Oct of 2020.

At 45055 miles in Feb of 2024 I had an issue with the steering and took it in.

Here is word for word written on the work order:

CUSTOMER STATES ELECTRONIC STABILITY CONTROL AND TRACTION CONTROL WARNING LAMPS ARE ON.
CHECK AND ADVISE
TECH ROAD TESTED AND VERIFIED STEERING VERY LOOSE AND WHEEL OFF CENTER. TECH CHECKED STEERING
COMPONENTS AND FOUND PITMAN ARM NUT LOOSE. TECH REMOVED TRAC BAR AND NUT. TECH ADDED THREAD LOCK AND REINSTALLED TO FACTORY SPECS, REINSTALLED TRAC BAR, STRAIGHTENED STEERING WHEEL AND RE-INSTALLED ABS. TECH RE-ROAD TESTED AND RECHECKED OK.

BILL $432.34 DUE

I was told the warrenty did not cover the repair.

First line in the warranrt IF IT'S MECHANICAL-IT'S COVERED

Needless to say I was mad, went in and spoke to the man that sold me the warrenty nothing was done for me.
I called the waranty hotline twice and spoke to two broken English people that could not understand the problem.

I told the warranty salesman I had the TSB done by them and they would have been the only to have loosed those nuts.

That was in Feburary of 2024. From tht moment on I hated the Jeep Company.

I got rid of it last week.

When I bought my 2023 JTR new, I told the dealer I wanted the extended warranty. I didn't check and found out they sold me an after-market warranty, not the MOPAR warranty I expected. The dealer also screwed me on the state tax they withheld and then tried to claim I was wrong after providing a partial refund. I wasn't. Will never recommend or buy a car or service from that OR dealer ever again. Lesson here: Jeep as a brand has gone into the toilet. So far I have had good luck with my vehicle because I do all services myself or thru a trusted vendor. I'm meticulous about maintenance and services. What Stellantis has done to the Jeep brand may never be undone but I have bought my last new vehicle from them. Some will reply to this thread and praise their Jeep dealer. That's fine and I'm happy they are pleased with the service. I am not. The question is, how many customers are they going to lose before they either cease business or fix their problems? Note: I traded my 2020 ZR2 in on the car because of the great trade-in value at the time. The ZR2 had only two warranty issues while I had it for some 70K miles and they were both fixed promptly by Cheverolet. It was a great vehicle, and I would buy another.

 

[Readyt]

My Mopar extended Warranty covered everything except Batteries and Brakes. Stating that if replacement parts were needed, it will cover the part and the labor. They covered one tie rod, and the Mopar Steering stabilizer. I wanted to upgrade the parts and pay the difference, but the warranty stated that it would only cover stock OEM parts only and any non Jeep factory parts wouldn't be covered in the future. (Unless they sold them and installed them at the dealership)
Regardless, I agree with "tysongladiator" its the dealership. One dealership wanted to charge, and I said don't touch it, then went to another and it was no questions asked. I have this warranty till 107,000 miles, and know what dealership will get my business now. Just have to replace the parts with OEM. I can live with that.

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